About
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Added by Jopie, at 25 April 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday 12:00 – 5:00 PM
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13 Reviews
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29 December 2017
I purchased a used car, an SL550, for $35k. Not exactly a giveaway. It seemed to be in showroom condition. The salesman represented as such. He told me that Mercedes would not sell a car that hadn’t gone thru an inspection. So I purchased it . Fortunately I was given a 90 warranty. Over the course of the first 45 days, this car was in a Mercedes repair shop for 15 days. Not exactly what I expected from a Mercedes Benz dealership. I contacted the dealer many times and got no satisfaction. Beginning with the second day I owned this car the top would not close. I returned to the dealer, where they were able to get it closed. I was told not to open the top until it was fixed. Parts were ordered, 4 days later I brought the car back to the dealer where it stayed for a week. I picked up the car and was back several days later for window switch. I drove up to NJ the following week, as soon as I got there the car was in the shop for another week. 4 broken motor mounts, 4 struts, a leaking rear differential all had to be repaired.Finally after calling Mercedes Benz USA I got a call from the used car manager, I I asked if I could return the car and get something else, I expected to be credited the amount I had paid for the car. He would not guarantee that to me, he said what do expect, you bought a used car. Shame on Mercedes Benz of Pompano for selling me a car that was so flawed. How could they not have seen any of the issues I encountered? How could they leave me hanging?
DO NOT BUY A CAR FROM THIS DEALERSHIPresponse / report this review -
18 December 2017
Huge thank you 😊 to Marc Klein and Abe Pourghassem of Mercedes-Benz of Pompano.. We have never had such an amazing buying experience!!! We were treated as if we were family. Highly recommend to anyone who is in the market for a new vehicle. Thank you.. thank you..
Merry Christmas 🎁response / report this review -
01 December 2017
My service adviser Raul is an excellent addition to MB of Pompano, he is very attentive to customers and details. In addition i'd like to thank Manny as-well for providing me excellent customer service and doing his extreme best to provide me with a loaner while my vehicle was being serviced. Congratulations to management on there exceptional service and service department team. Thanks
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23 October 2017
A+++ Experience!!! In 20+ years of buying and leasing cars, I have never had a faster, more efficient process than what I had at Mercedes of Pompano. I made an inquiry online and the next day I pulled off the lot. No hassles, no inconvenience, no pressure.
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18 October 2017
I bought probably the least expensive used car on the lot and received the same level of service as buying a 6-digit vehicle. Their offer price on used is non-negotiable, and after wasting time at other dealerships, I was forced to concede that their offer was the best deal around. Impeccable service. Impressive pricing.
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12 October 2017
This dealership and the people who work there have been nothing but horrible. I have leased a C class car from them for three years and I have gotten no satisfaction from them after I have the same problems going on for the past 6 months. The last 6 months have been a nightmare. The key less entry does not work and across the dashboard it lights up that there is no key detected when I am already driving the car. I then have to stop the car and start it again and then it clears. They say they cannot figure out what is wrong with the car and then they completely ignore me. I told them to either fix the problems or give me a new car. I have owned a Mercedes Benz for at least 30 years and have never been treated so badly.
I guess the next step is to go to my lawyer and to corporate headquarters.
All I want is to get my car working properly for the next two years. I have 2 more years left on my lease and I hope that someone will pay attention to my problems.response / report this review -
15 September 2017
I got a call from MB of pompano for a "pit stop" complimentary service. Simply top off fluids, check air pressure, and wash. All things I do myself, but why not. Made appointment for 7am and was told it would take about 30 minutes. I arrived at 6:50 and pulled into the drive. I was told the dealership opens at 7 so I waited in the lounge. After speaking with the service writer, he explained the mechanic start at 7:30. I would have came at that time if I knew. Then he said car wash opens at 8am. Oh well, I'll check out the cars. At 7:55 the valet said my car was in wash and will be ready in 10 minutes. When my vehicle was ready, it was 8:20. No biggie, what do you want for free? My only concern is that it should have been explained about the mechanic and car wash hours. I would have just made the appointment for 8am.
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15 September 2017
We had an excellent experience at this dealership. Everyone was very nice and patient. They tool their time to explain everything to us and ensured we loved what we got. If I had to buy a benz again, I will go there again!
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29 June 2017
Went the extra mile to pick me up at the FLL airport in order to test drive the car I was interested in. Also drove me to a local bank in order to get a cashier's check to purchase the car. The Mercedes-Benz facility is beautiful and nice to sit in while dicusing prices. I did not appreciate the blanket $799 dealership fee that applies to all car sales, including used cars, though the did lower my vehicle price to have the total price be competitive. Overall friendly people and a good purchase. experience.
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08 June 2017
I had purchased a Mercedes from another dealership previously and what a difference. Pompano is amazing. My Sales advisor Ken went above and beyond to get exactly what I was looking for. The entire dealership is completely accommodations in every aspect. The associate dedicated to showing you all the ins and out of the vehicle also went completely above and beyond to make sure I was completely happy. Great experience all around!
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07 June 2017
Our sales associate was great. Very prepared. Had all the necessary documentation and was able to answer all our questions. Showroom was clean very well designed. All pre-owned cars were located inside so we did not have to be out in the Florida heat. Overall great buying experience.
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08 May 2017
It was a wonderful experience leasing my new Mercedes from Harold. He was polite, courteous and professional and made my experience a smooth and easy one.
Also, Jose was perfect in explaining everything about the car and how things work. He's also very professional and an expert in this field.
I'd highly recommend Mercedes Benz of Pompano Beach and the 2 gentlemen who assisted me.
Thank you.response / report this review -
02 May 2017
This was a great experience. When you come into the Pompano MB showroom, it means you have arrived and you are treated like family. Adam Levy our professional took the time when we first came in after we had communicated and spoken over the phone many times to introduce us to all of the MB Pompano hierarchy. We felt right at home. Adam showed me and my wife all of the different options, models etc. Even after we chose the car we wanted, Jeff at the F/I was super when it came to signing all of the documents and even the walk through as how the car is equipped and works was done very very very thoroughly. More than any other brand in my recent memories. For me, it was worth the drive from Miami to get my new MB at this dealership. Pick up the phone and call, it is worth it.
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