Name: Mercedes-Benz of Naples
Address: 501 Airport Pulling Rd S, Naples, FL 34104, USA, US
Telephone: +1 239-227-2622

Mercedes-Benz of Naples is a car dealer, located at 501 Airport Pulling Rd S, Naples, FL 34104, USA. They can be contacted via phone at +1 239-227-2622, visit their website www.mercedesbenznaples.com for more detailed information.

Location :

501 Airport Pulling Rd S, Naples, FL 34104, USA

Contacts :

Added by Jopie, at 11 April 2017

Monday 9:00 AM – 7:00 PM
Tuesday 9:00 AM – 7:00 PM
Wednesday 9:00 AM – 7:00 PM
Thursday 9:00 AM – 7:00 PM
Friday 9:00 AM – 7:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday Closed

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Carol Golly

31 December 2017

Mercedes Benz of Naples is a highly professional outfit. I don't have the latest or most high end vehicle, but my car and I are always handled with utmost courtesy. My repair manager, Daniel Rezendes, understands that I intend to keep my vehicle for 300+ plus as I have with all my past Benzes (a 240D, standard; 240D automatic; E320). Dan explains all the details in a very prompt manner and I am kept abreast of the stage of repair and completion in a very timely manner through text, emails, and calls. The easy pickup of a loaner courtesy vehicle during the repair is a hugely helpful perk. The repairs were as stated and the car is running beautifully.
RICK Kaufmann

21 December 2017

Yearly service. Exceptional in every way! Al the service rep took care of every detail including briefing me on exact work to be performed, cost, loaner car, and ensuring I was notified of my vehicle status and time for pickup. This is an efficient, friendly, and immaculate facility. Thanks, Al, for taking great care of me and my prized ML 350. Col Rick.
Pamela Jackson

18 December 2017

Me service at Meredes Benz of Naples have always been exceptional!
Mr. Al Whittington demonstrates what you call top notch service. from the moment you walk into this service department you are treated with respect. I recommend this service department to anyone needing to service their Mercedes Vehicle.
Al thank you for your professionalism and your trust.
Warm regards,
Pamela Jackson
Melissa Whaley

03 December 2017

I prepaid for service and I have been relying on them to take care of my car.
They never rotated my tires and I need new tires within 2 years with them not just being worn, but one was flat. They questioned “ I should of rotated them”.
What am I paying the maintenance for?? Oil change, I can do that anywhere that reports to car fax. I also needed new breaks within 6 months of having the brand new car, that was covered under warranty as a defect. I am contemplating ending my lease early and just letting them have the car, and paying all payments up front, just to get rid of this headache of a car. Malfunction warnings etc, noisy fan etc.
I will never own a Mercedes or lease as long as I live. I’ve owned four bmw’s, what does that tell you. They are so much better in all aspects from customer service to auto reliability’s.
Matthew J Fitzmaurice

02 November 2017

great service department. I will drive from Miami area just to use this dealership since the FLL/MIA area service centers are terrible. This Naples dealership took care of me last minute and provided great service
Eaglemark84

27 October 2017

This entire service department is best I have ever dealt with in 45 years of car ownership. Jackie Dressman by far the best ever service adviser
Your SWFL Realtor Zach Monger

12 October 2017

After months of trying to locate the right car I spent time at multiple dealerships feeling like a gazelle surrounded by a bunch of lions. (especially in Miamidon't waste your time there) Mercedes Benz of Naples was my last stop and it happens to be my local dealership. I called on a Saturday afternoon and asked to see 2 specific cars listed on the website. When I arrived sales associate Joe Krebbs met with to show me the CPO C300's I inquired about. Considering he owns a C class himself he was extremely knowledgeable about the product and was able to explain pretty much every option under the sun and explain features more in depth then any other sales associate ever did. His no pressure approach is what earned my business. After I looked over the cars I knew I wanted to purchase one them. Before making that known Joe mentioned to me something along the lines of not making an impulse buy and that he fully understood what I was looking for and that he would aggressively look find it in the near future. That went a long way for me because he focused on building the relationship without being blinded and pushing the potential sale he had in front of him during the final hour on a Saturday evening. I knew then that I would try and strike a deal on the car in front of me. After a couple laid back rounds of negotiations we struck a deal. After months of research I knew the number was fair. Joe made the process very pleasant and gave me the peace of mind that he and the rest of the MB Naples team will perform post-sale services for anything I may need in the future. I highly recommend using this dealership. If they don't have the car your looking for they will find it. Trust me when I say working with a sales person like Joe who listens to your wants & needs takes the stress out of the car buying process. MB Naples is an A+ Dealership and treats you the way you would expect to be treated while purchasing a luxury car.
Patricia Larkin

19 September 2017

The part cost more than quoted and I was only charged for the quoted price. The courtesy car was perfect. The part took longer than expected to come from Germany but I had their car so it all worked out. An additional part was lost during the repair and I was told it would be replaced at no charge to me. Service with a smile!
Cynthia Courtney

30 June 2017

I've used several Mercedes dealerships in Florida and in Massachusetts and no one can compare in service to the Mercedes-Benz of Naples! They truly went above and beyond for me! Thanks so much!
Nancy Turner

14 June 2017

Excellent service from the first phone call to the pick up of my serviced vehicle. All of the employees from those in the car line, the loaner car department to the service representative work hard to please the clients. My car was serviced and my service rep, Al also made sure to check on other issues so that I would not have future problems. Well done.
Ricky Potts

13 June 2017

I drive a 2009 smart, and never had a good experience in Phoenix/Scottsdale. There are only 2 complaints about this location The lady working the front desk acts like she doesn't want to be there. Happened when I dropped the car off and when I picked it up. Felt like she had a chip on her shoulder. Past that, everything was dialed in.

Daniel was my Service Advisor, and we connected the moment we met. We talked tech and he helped me get a complimentary loaner over the weekend. They have bottled water, a coffee maker and light snacks for you to enjoy while you wait, which is a nice touch. Now The loaner. It was a brand new smart with less than 10k miles on it. Picked it up on Friday. On Saturday, after going to a concert, it wouldn't start. I had to call roadside assistance and that was a process. I will save you the details, but it was not what I expected from Mercedes. When I dropped the car off, though, everyone apologized and they offered me a free detail this summer. So there's that.

Past those minor issues, which I am sure Daniel will handle in a timely manner, everyone was nice, everyone said hello, the dealership/service center is clean. Good location, too. If you drive a Mercedes, I would highly recommend getting your car services here. Only 10k miles to go before I am back. Cheers!
Desiree Suarez

16 May 2017

Tino went above and beyond, provided exemplary customer service and like always, exceeded my expectations. I get treated like I am the Queen of Naples. He is very knowledgeable and informative, and always has new and exciting information about the Mercedes Benz brand. It is extremely important for me to receive such exemplary service. I am a very satisfied client. Thank you.
Richard Bellefeuille

18 April 2017

We dropped vehicle off after service was closed but the sales team took great care of us. Jackie is a great service advisor and explained the work needed well, she also did her best to limit the work to the necessary items as the vehicle is older but looks and runs extremely well. She was able to reduce costs on some items. Car was returned clean and working very well.