Mercedes-Benz of Bakersfield

Location :

5600 Gasoline Alley Dr, Bakersfield, CA 93313, USA
Added by Jopie, at 01 May 2020

Add email
Add business description
Add Social Media
Add Products and Services

• Anynomous

  09 October 2020

  I waited to write this review after I had my car a couple of months to see how it went but I have to say I am very happy with my purchase. Javier helped me tremendously in getting this vehicle. I found the car online and knew immediately this was the one I wanted. It was in immaculate condition. I contacted the dealership and Javier reassured me that the vehicle was just as perfect as I viewed in online. He overnighted me the paperwork to my house(in utah), I signed the paperwork along with a down payment, and sent it back to them. I flew from Salt Lake to Los Angeles to pick up the vehicle and Javier was so nice to come pick us up from the airport and drive us to the dealership in Bakersfield. He even bought us some lunch on the way! The vehicle looked just as perfect when I picked it up. It drove even better. It is 7 months later and I am still loving my Lexus CT200H hatchback. Thank you so much Javier and the rest of the team out there for being so helpful!! If my friends or family ever can’t find a vehicle they love I will refer them out to you guys.

  report this review
• Anynomous

  04 October 2020

  BEWARE of Terrible Customer Service and Theft! ZERO STARS!!!
  
  First, let me start by saying I’ve never written a review on any company before -good or bad. Under the circumstances, I feel if sharing my experience helps even just one person...it’s 100% worth it! On September 3rd I took my car to the Sangera Mercedes -Benz of Bakersfield service center in the Auto mall (5600 Gasoline Alley Dr.) for work on my vehicle. After the assessment I was prepared to be without my vehicle overnight for the work to be completed. I live about 30 minutes from the dealership/service center so the next day I text the service manager John Hoffman and explained that I was on that side of town and was contacting him for an update as to when my vehicle was expected to be ready for pickup. John responded that it looked like it would be ready towards the end of the day. Mind you that with COVID 19 business hours differ from normal in most cases. I had to text John again at 4:29 to ask if my vehicle was ready. John responded to my text at 5:36 and said my car was ready. I responded right away and told him I was on my way and it would take me about 30 minutes. John responded at 5:41 pm and told me they closed at 6pm. So I had to turn around and return home resulting in my vehicle remaining at the dealership for an additional night. The next day I picked up my vehicle and noticed my Rosary that hangs off my rear view mirror was missing. I looked further and noticed my windshield sun visor, all the change from my center console and a Rosary ring I had in a compartment near the ashtray was missing as well. It was Saturday Sept. 5th. and John was off, a young man named Alfred was working. I explained to Alfred what was missing from my vehicle, he was very professional and tried to call John right away to explain the situation. John didn’t answer, understandable considering it was a weekend. I was very calm about the situation explaining “I know the items missing are of no great value, I would just like to know what happened .” It was Labor Day weekend and Alfred explained he was sorry but the office would be closed on Monday Sept. 7th for the holiday but that John would be made aware of the situation and call me on Tuesday Sept. 8th to follow up with me. I confirmed with Alfred “I don’t need to call John, he will call me...right?” Alfred assured me John would call me. I never received a call. I work 12 hour shifts in the hospital, I am a Respiratory Therapist and it’s difficult to break away for personal calls -so my father contacted John on Thursday Sept. 10th to follow up. John said he would look into the situation further with his “Video surveillance guy” and get back with my father...he never called my father back. A week later my father called John’s supervisor Bill Smith and explained the situation. Bill said he had not been made aware of the situation and that he was going to look into it and PROMISED my father he would call him back ( placing emphasis on returning his call considering John Hoffman failed to do so). Today is October 3rd and neither myself or my father have received a call from John or Bill. Again, let me be clear I’m fully aware that the items taken from my vehicle are of no great value and can be replaced. my concern is that I would assume a company and it’s employee’s that sell not only a product but an image associated with excellence and elite standards would make some type of effort to keep their word to it’s customer’s. I’m actually in the market for a new vehicle soon and can assure you Sangera Mercedes-Benz will NOT be getting my business. I also get asked on a daily basis from coworkers in the hospital how I like my Mercedes and you can rest assured they will all be hearing about my experience!

  report this review
• Anynomous

  09 August 2020

  Would NOT recommend. Last time I spend $560 of hard earned money on what is basically an oil change. I expected far better from a marque that prides itself on "sophistication," "precision," and "expert technicians." When you pay premium prices, you expect premium performance. I chose MB of Bakersfield for my Service B because I received a coupon in the mail from them. The coupon mentioned the car would be returned clean and disinfected. It wasn't clean and I have no way of knowing if it was disinfected, but from what I can tell is they basically sprayed it down with water because it was still dirty on the outside and untouched on the inside. Not a huge deal, but then I happened to check my spare tire pressure a week and a half later - it was 33 psi versus the 61 psi it should have been corrected to as part of Service B along with the 4 main tires. Makes me wonder what else was skipped over. Probably won't be using MB dealers for service any longer - why would anyone pay that much to begin with!?

  report this review
• Anynomous

  01 August 2020

  A non-working man who photographed the driving license sold it on his phone and this is not a law in their work
  If the manager does not respond to my message to take his name, I will publish his name?
  The Google translation didn't translate some of the words right. I meant to say, I wanted to buy a car and the man took a picture of my license from his phone and he sent it to the email. He is not suppose to take a picture from his phone he's suppose to write the information in the computer. I didn't like what he did.

  report this review
• Anynomous

  08 May 2020

  I received exceptional service from Phillip Ramirez! I highly recommend him to anyone who is looking to buy a car. He is kind, helpful, understanding, has a great positive energy, so welcoming, and makes you feel as comfortable as possible. I had a tough situation with my process of getting a car but because of him and the team at Mercedes Benz, they made it happen. I am so grateful and thankful for the amount of work and time he put towards my situation. He was going to make sure I left with a car and made that happen. He stood positive and answer every question I had. He truly went above and beyond!! You will not go wrong with Phillip, ask for him!

  report this review