About
Location :
Added by Jopie, at 11 June 2010
Opening Hours
- Monday 7:00 AM – 5:00 PM
- Tuesday 7:00 AM – 5:00 PM
- Wednesday 7:00 AM – 5:00 PM
- Thursday 7:00 AM – 5:00 PM
- Friday 7:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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10 Reviews
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10 December 2017
Love McElroy's the technicians are always so helpful and friendly the service plan rocks never have to worry about anything
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11 November 2017
Our air conditioner went out on the weekend in July. They were at our house in no time and had it fixed quickly. They were willing to work with us on billing, allowing us to make weekly payments. I would definitely call them the next time I have an issue and would highly recommend them to friends or neighbors.
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18 October 2017
Our heater went out on a Saturday night at the beginning of a 3 day cold stretch where temperatures were down in the single digits.
We called in a heating and air company to diagnose and fix the furnace, after looking at it they told me it needed a part they didn't carry; and the only place in town that did was McElroy's.
I called to see if I could get the part, they said it was impossible to sell parts on the weekend unless we scheduled a service call; since I didn't want to pay an additional $300 to have them come out and tell me what I'd already paid to know I asked if they could make an exception, or at least get the part from their store before they came to the house to save on time, they said no.
After leaving the family cold all weekend going on space heaters, I went on Monday to pick up the part; they happily sold it to me for $330 (online they sell for $150-180) and the parts manager mentioned that I must be the guy who called in on the weekend and tried to get his service guy to hypothetically go to McDonalds (next to their shop) so he could get the part then come to our house In doing this he acted slightly belligerent, and I wrote it off because we needed heat.
While I was there I noted that their return policy was fairly strict, and they would not take back any parts that had been installed. I asked the receptionist if I would be able to return the part if we didn't end up using it, she said I could do that if it hadn't been opened and installed.
When I got back to the house with the part, because of scheduling yet another heating and air company had come in and told me that it might be better to replace the 20 year old furnace.. I was quoted a very fair price (less than two or three repairs like this one) and decided it was time to replace the furnace instead of fixing it again.
Dreading the trip back, I took the part back to McElroy's and asked if I could return the part; the receptionist (who was quite nice and polite) checked the part and saw it was sealed, she then took the it in to the office, she came back with the parts manager (insert sick tummy flip flop here)
He asked why I was returning the part, I answered it was because we'd decided to install a new furnace instead of fixing our current one.
With this, he told me I should try to sell the part on Amazon or eBay because they didn't take any returns on their parts.
I told him that I'd read the return policy posted on their board, and had also asked the front desk before paying for the part if I could return it if we didn't use it.
He said again their policy was to take no parts returns. I told him their written policy said that I could, and asked for my money back.
After a 20-30 second silent staring contest (pretty grade school-ish I know..) he turned to the receptionist, told her to give me my money back; and told her to put me on a "HOLD LIST" because they would not be doing business with me anymore, he then walked away, and looked daggers at me from his office till my return transaction was completed.
Least to say, I was disappointed by the whole experience.
It's fine to not sell parts on the weekends, it's not o.k. to lie about someones character as if they were trying to commit a crime just to turn on the heat. I never told the tech on the phone to "Go to McDonald's" and happen to pick up the part while he was there.
It's fine to have a written parts return policy to protect you from receiving back a opened, damaged, or used part; it is not o.k. to lie to someones face about your policy just because you have a chip on your shoulder and want to keep the extra $250 in profits on a part.
I'm happy for you if you've had good experiences with this company, but doubt if you have if you've needed to deal with their parts department or that specific manager.
The rest of the staff was courteous, and I bear the company no ill will, but I will not be using them ever again. Putting me on a "HOLD LIST" was unnecessary because if they were the only company in Topeka I'd source my HVAC needs out of another state.report this review -
13 October 2017
I have used HVAC and plumbing services for years. The office staff and field workers have also been very knowledgeable and pleasant. Job well done!
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12 April 2017
Very knowledgable and courteous techs. Use them for plumbing and hvac
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01 December 2016
Outside drain was backing up into house. They were quick and did an excellent job solving the issue. I would highly recommend their services.
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02 August 2016
Went in to introduce ourselves (Johnstone Supply) as a new HVAC supplier and customer for our remodeling of the building we bought in Topeka, they were awesome! Kind, courteous and extremely helpful. Mead us feel very welcomed to the city.
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08 April 2016
The parts department is extremely helpful. Also the sheet metal department is pleasant to deal with.
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15 October 2015
We had them out to install a new sink at our office and put in a facet outside our building. They were very professional, clean and friendly. We will use them again when we need them. They were great to work with!
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18 June 2010
The worker who came was very professional and got the work done in the time quoted; however, it has been more than 3 weeks and I have yet to get a bill. I have called twice, and the office assistants say "It's not in my pile" or "you're not in the computer yet." I find this to be very unprofessional.
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