M. Steinert & Sons

Location :

1245 Worcester St #4032, Natick, MA 01760, USA
Added by Jopie, at 02 October 2012

Add email
Add business description
Add photos
Add Social Media
Add Products and Services

• Anynomous

  11 December 2016

  My wife and I just purchased a Roland HP605 from the Natick store, We were helped by Vivian Handis. We were first helped on the phone and we were shopping around (including online), but Vivian agreed to make a special trip from her Boston store to Natick that same night to meet with us. We came in and Vivian gave us exceptional customer service from the moment we arrived. She was extremely knowledgeable about the pianos and explained all of the pros and cons. I originally had planned to get a price and continue shopping around to compare (and possibly buy online), but after working with Vivian we decided to buy one on the spot. Fast forward a week and the piano was delivered "Dead on Delivery". It did not play. The delivery guys were extremely nice and helpful and Vivian and her boss got engaged. Vivian put as at ease and arranged for a tech to come out that same night. After the tech found it was not working, Vivian arranged for a new piano delivery that very next day. It was delivered without incident. Through the time when we stepped in the store till now, Vivian was extremely communicative, helpful, responsive. She also sent a very thoughtful gift basket with an apology. This experience completely justified our reason for shopping with your company and not elsewhere (including online). If there is a salesperson of the year award, Vivian should win it. It was a true pleasure working with M. Steinert & Sons and Vivian and I would highly recommend it to anyone who may be looking.

  report this review
• Anynomous

  08 November 2016

  Nice pianos and a wonderful performance space with regular free concerts.

  report this review
• Anynomous

  09 October 2012

  Had a great first visit the other day. Salesman was knowledgeable, helpful, friendly, and no pressure. Looking forward to the rest of the process.
  
  This location does not show any refurbished pianos; only the Boston location has those. Hours are 10-8 M-S and 10-6 on Sundays, so substantially more convenient hours than the Boston location also.
  
  They offer Roland digital pianos and several brands of acoustic pianos: Steinway & Sons, Boston, Essex, and Knabe.

  report this review