Lowe's Home Improvement

Location :

• Anynomous

  02 December 2017

  Bought a new kitchen floor around the 10th of November it was a special order. They did not come out to install until the 23rd. They ordered the wrong molding. They put the floor down but they had to order the molding. It is now almost the second week in December still no molding put down. I was going to have them do my carpet but that's not holing to happen. It might be best to buy from some other store.

• Anynomous

  23 November 2017

  Clean and very organized, easy to find what you need fast. Better than the chaotic Home Depot

• Anynomous

  09 November 2017

  This location is garbage. Just like the home depot down the road. Useless employees, waited around 20 min for assistance with another woman in flooring. Finally someone came, here to find out something that said online they have 18 of them in stock they had zero. Hmmm sounds like they were lazy and didn't want to look. Thanks for wasting an hour of my day. Maybe you would like to compensate me for my time? Joke of a store

• Anynomous

  30 September 2017

  Helpful staff, always fun to see what they have that's new. We recently purchased plants for a garden we put in at our new home. They have a return policy if a plant dies within its first year you can get a full refund. Not a bad deal!

• Anynomous

  10 September 2017

  Insulting and rude. A man at the door hardware and his old lacky buddy called me stupid instead of suggesting a better option. These guys like to think everyone should have the knowledge they have. Why would they be needed if everyone knew what they knew? Old and should not have a job in customer service anymore.
  
  Honestly the worst experience I've ever had. As soon as I asked if they had a better suggestion they became sheepish and then tried to become buddy buddy with me.

• Anynomous

  07 September 2017

  Helpful folks, but it took almost 5 minutes of the cashier messing with the self check-out before I figured it would be easier to just go to a real register.

• Anynomous

  29 August 2017

  I give them 1 star because they had merchandise on the shelf. This is hands down the worse Lowes I have ever been in. There is no customer service. I don't know why corporate wouldn't shut it down just to save face.

• Anynomous

  04 July 2017

  Only cause I can find a store employee... But that's the problem. So many employees but few who know what their doing or are able to help.....
  
  Just walking from the door to the appliances to the registers I have seen/encountered no less that 18 different employees who are literally roaming the store. Yet none of them know their way around nor do they have a section they are assigned to. Hell when asked to help find fly paper the Lowe's employees required assistance from Lowe's employees to even know what section that's in. Took seven employees just to learn it was kept by insecticides. But required 2 more to locate where the insecticides were located in the store.

• Anynomous

  11 April 2017

  I always wonder why it's so hard to purchase things here. Nice staff in every corner, but each can only do one type of job or work in one department. Always seems crazily inefficient.

• Anynomous

  04 April 2017

  My Husband and I spend hours in this store on a weekly if not daily basis. The store manager Larry Jaskiel is a big help and is always ready and willing to help out customers and take comments about the store and its workers. Also there are two young ladies Brigitte and Malaysia who are more than knowledgeable about almost any product and helped me pick painting, stain and gloss products. A1 service to those two young ladies.

• Anynomous

  03 April 2017

  Let me begin by stating that I have never left a review (positive or negative) in my life. Also, I have always shopped at Home Depot until March of 2016. Please save yourself heartache, time and money and DO NOT SHOP AT LOWES FOR ANY REASON. In March of 2016, My wife and I purchased a Whirlpool Refrigerator and Dishwasher, as well as the Lowe's Protection Plan. What follows is an example of what happens when a large corporation chooses money over doing what is right by their customer.
  
  The Short:
  
  What follows is an in-depth explanation of our experience with Lowe's and Lowe's "Customer Service". It is long, so if you do not have time, here is the short:
  
  DO NOT PURCHASE LOWE'S PROTECTION PLAN. THEY WILL NOT REPLACE THE DEFECTIVE PRODUCT, BUT INSTEAD MAKE YOU JUMP THROUGH HOOPS AND TAKE TIME OFF OF WORK FOR SERVICE CALLS. WE HAD 12+ SERVICE CALLS ON OUR FRIDGE. BETWEEN PARTS AND SERVICE CALLS, LOWES HAS ALREADY SPENT MORE THAN THEY WOULD HAVE IF THEY WOULD HAVE JUST REPLACED THE DEFECTIVE PRODUCT FROM THE START.
  
  The product that we had issue with:
  
  Whirlpool Gold 26.2-cu ft 4-Door French Door Refrigerator with with Single Ice Maker (Monochromatic Stainless Steel)
  Item # 561310 Model # WRX988SIBM
  
  The story:
  
  My wife and I were doing a major renovation of our kitchen in 2016. This included all new kitchen appliances. I had never bought anything major from Lowe's, but they had a great sale on appliances. We went in several times and did our research. We decided to move forward with the refrigerator mentioned above. We decided to also go with the protection plan because I thought that purchasing the Protection Plan for the piece of mind and customer service that should come with it was a "no brainer"... I was completely wrong.
  
  The issue:
  
  Within just a few months, our ice-maker was leaking. We came to find out that our ice-maker was at 30 degrees. A functioning ice-maker should be approximately 4-6 degrees. At that time, I was very happy that we purchased the service plan. After dealing with Lowe's "Customer Service", my happiness turned to anger and regret quickly.
  
  Lowe's "Customer Service":
  
  At first, everything was fine. Lowe's honored their service plan and contacted a local service company that they contract out. The individual came out and serviced the refrigerator. They did not fix the issue and came back out about 4 more times before I contacted Lowe's "Customer Service". At this point, I was very frustrated. I asked who would pay for my new hardwood floors that we spent $6,000 if the water leaked over them from my defective refrigerator? After avoiding the question multiple times, I was finally told that "My homeowner's insurance would cover that". I exclaimed that that answer was "@$#% unacceptable and asked to speak with a manager." I was placed on hold and stayed there for 12 minutes. The "Customer Service" representative had no intentions of letting me speak with her manager. After waiting for 12 minutes, I called back and spoke with a more respective "Customer Service" representative.
  
  Their Policy:
  
  I asked for a new refrigerator and I was told that they needed to have at least 4 service calls before that could happen. These need to be 30 days apart and follow up calls for the same issue would not count. THAT DOESN'T EVEN MATTER. The ice-maker is not viewed as a integral part of the refrigerator, thus not a reason to replace the refrigerator.
  
  What followed:
  
  We are now at 12+ visits and the service company rebuilt our ice-maker with after-market parts. Between what the service company charges in service fees and what they charged in parts, LOWES COULD HAVE REPLACED OUR FRIDGE AND SAVED MONEY! Instead, they choose to alienate a customer and spend more money just to hold true to their "policy".
  
  My plea to Lowe's:
  
  Make this right, replace our fridge and earn my business back. This is your opportunity to be more than "profits and policies". Make this right...

• Anynomous

  11 February 2017

  Cashier named Pandora extremely unprofessional, rude, and lacks customer service skills. She was very agitated, had really bad attitude, lacking patience in helping with cashing out at the self check out. Attitude, rude, argumentative from the start of interaction! Lowe's needs to hire friendly, customer service oriented employees! She WOULD be fired if I owned store as I would not have unprofessional, unfriendly employees with attitudes! I told her she needed a break as I was really sick of the attitude, and she agreed in her rude tone. I then told her she needed to find another job as she does not have good customer service skills..........she told me "that's your opinion!" Will NEVER go back to this store! Visit made on 2/10/17 at 2:47 pm (Bedford Hts), and..... I will be contacting Corporate as this is just absolutely crazy to have such a person with extremely bad attitude working in a customer service area. Plenty of friendly, customer service oriented people out there wanting jobs............she needs to work in an atmosphere where she is NOT dealing with customers!

• Anynomous

  19 January 2017

  I can't give less than one star. I spent over $1000 on blinds and wanted them picked up by the installer (another charge for the installation....). Given no options, I had to have the blinds delivered to my house, instead of having the installer pick them up from the the store. But, because I have had issues in the past with deliveries, the items would need a signature to be left. Yesterday I found one package left on my front stoop in the pouring rain when I arrived home. Today three boxes were left in the rain in front of my garage. My son pulled the wet boxes inside the area where my car is normally parked. I am unhappy, have no idea what has happened to my expensive purchase and have called Lowe's numerous times and spoken only to operators that have no idea what is going on. Blinds will be returned as soon as I get someone who is helpful on the phone. I have not been this unhappy with locally owned businesses.... I bought a stove last night at Snow and will not use the uncaring big box operations again, although my new front door was done by Home Depot and I have been relatively pleased with the process despite some delays.