Litehouse Pools & Spas

Location :

• Anynomous

  07 January 2024

  I picked up some Christmas lights this morning, which had been ordered in for me. Friendly, courteous service throughout the whole process.

• Anynomous

  25 September 2023

  The sales rep was extremely friendly with helping me purchase the correct chemicals needed for our new hot tub. She even offered assistance with free water analysis. "Anytime we need one just stop in" she said.
  So if that statement is true why did a gentleman turn my teenage son away when he stopped in for a water analysis just because the hot tub was not purchased by my family at that store.
  We had no problems at all going to a local competitor. They checked our water gave him a printout and even sent a email thanking me for coming in.
  And then there is your service department. They had over a 2 week waiting period just to help us get our hot tub serviced and running. We contacted another pool and spa company's service center and they were extremely easy to deal with and was out to our house 3 days later (it was $20 less for the initial service call and $20 less per hour they were at our residence).
  
  Don't worry litehouse there are definitely other companies locally that are willing to help clients.
  I will not be back to your company.

• Anynomous

  19 September 2023

  We purchased a Rheem pool heater from them several years ago. It recently stopped working so we called them for service. We are perfectly willing to pay for this, but we were told that they will not come "because it is too far". (40 minutes via interstate) They certainly should have told us before we purchased it. Meanwhile, we are without a heater.

• Anynomous

  07 September 2023

  I purchased a Jandy gas heater from litehouse less than 1 year ago for almost $3000 if you include tax, litehouse installation and having to hire someone else to install it. I used the heater for July and August last year and attempted to turn on yesterday for first time this year. The heater will not work they are telling me that they will come out for a$98 service call and $85 an hour to fix it. I started this is a brand new heater and they say that this is how they will warranty it. Buyer they will sell you everything under the sun but check the fine print because as soon as they have your money they are done with you. I would take my business elsewhere!!!

• Anynomous

  04 September 2023

  Customer service was very helpful. With someone who purchased a tree after Christmas for sale process. They have nice quality items. They made an error when checking out, and let it go since it was to the customer's advantage. Nice! Would go there again.

• Anynomous

  21 August 2023

  The staff were great during the sales process. After however not so much. I purchased my pool and it was delivered within a week, then it took over 3 weeks for us to finally get it installed. Immediately after installation the installers offer to back fill in around the pool so nothing would wash away. Mind you I had already paid them $600 to install the Pool and back fill would cost another $450. I paid figuring it would be better to have them do it right away. Within a week of the install all the dirt I paid $450 to have placed washed out and my pool pump and filter fell over. I contacted the installers and they never returned my call, I went to Lighthouse and they told me they would take care of it. I have never heard from them again and now no one answers my calls. Very unhappy with the final result, pool is great but service is not the best. Wish someone would reach out from Lighthouse to get my pump fixed at least, and it is to heavy for me to move.

• Anynomous

  24 January 2024

  Rob is very helpful when I go there

• Anynomous

  12 December 2023

  Just bought chemicals to shut down our pool and we decided drain pool instead . Took back the chemicals still in the bag with the receipt and was told they wouldn't give me a refund due to there policy of no returns on chemicals. But My receipt states that you need a receipt for a return, I also did not see sign any where posting this. I can see it if they were opened but did not even take them out the bag. I have spent a lot over the last several years and to be treated like this. I will never step in there store again!!!

• Anynomous

  29 November 2023

  Rob and his staff at the N. Canton Lighthouse pools is totally the best! They have helped me make knowledgeable, informed decisions about several situations that I've encountered this summer with my brand new lighthouse pool. He enabled me to fix my pool steps that broke - which I can't thank him enough! Anytime I have a question or concern, I always received the best service and information from Rob!! I will go to the N. Canton Lighthouse pool store for all my pool needs!! Thank you so very much!!!

• Anynomous

  30 October 2023

  Walked into Litehouse on Whipple Ave. In Canton today with a broken inlet connection. The on/off plunger valve with strainer for easy set up, steel frame, ultra pools. After putting a small glass bowl onto the side of the pool to not loose any more water . No time to order, and wait for parts to ship. Thought Litehouse, only to find out that they do not carry parts for those types of pools. But , Danny Thomas helped us find all the fittings and parts we needed to fix our problem! Excited to get home to get them on the pool quickly. It worked! No more air leaks either! Thank you so much for your time and effort to get my pool fixed!

• Anynomous

  26 February 2024

  Thanks to Rob and his staff at Litehouse in Canton! We always are able to get the products we need or want all year round.Whether it be for swimming pool or holiday season. The staff is knowledgeable and easy to work with. Stop in soon you won't be disappointed.