Link Travel & Services

Location :

1839 Park St, Hartford, CT 06106, USA
Added by Jopie, at 15 March 2020

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• Genci Leno

  22 March 2020

  Horrible experience even though used them based on a recommendation. Read below for details
  Purchased airplane tickets in a rush just about 4 days before traveling out of the country. Provided credit card information over the phone and was immediately billed. Received an email a few hours latter which I thought was the tickets but later came to find out it was only a reservation with the airline.
  About 3 hours before the flight we got a call from the agency telling us that our flight had been delayed by about two hours. Went online checking with the flight number that had been provided by LinkTravel and found out our flight was not delayed. When we contacted LinkTravel we were given a different flight number that was for a flight leaving two hours latter. This made me conclude that LinkTravel had just purchased our tickets about five hours before our original flight and was unable to find seats on that flight so booked us on the next flight.
  When we got at the check in we found out from the airline counter employee that we did not have a ticket for a flight back only a reservation. Called LinkTravel again and we were told that by the time we reached our destination we would have our tickets purchased and email confirmation. After reaching our destination got to a wifi spot and checked my email, still no tickets. Called LinkTravel again and was told that within two days would have my tickets. This repeated itself a few times with every couple of days calling to ask about tickets and being told we would have them within a couple of day. Finally threatened the agency that we would take this issue up with our credit card in order to deny payment and two days latter (one day before our return flight ON A TWO AND A HALF WEEK VACATION!) we received our tickets. To add to the stress created by these actions from LinkTravel our flight was fully booked and probably because our tickets were purchased one day before the flight we (a family of 4 with 2 very young children) ended up on separate seats all over the plane. With some help from the airline we were able to get the seats together but at this point we ended up with the worst sets on the whole plane, last row where is tighter than other rows and the seats do not incline, on a 9 hour flight.
  I don't know what this company did with our money for close to three weeks from when they were paid to when they purchased our return tickets but whatever profit they might have made came at the cost of ruining our vacation due to keeping us constantly concerned until we got on the return flight.
  
  Purchase flights through these people at your own risk. We will never again.

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