Land & Coates Inc

Location :

12911 Jefferson Ave, Newport News, VA 23608, USA
Added by Jopie, at 16 July 2016

Add email
Add business description
Add photos
Add Social Media
Add Products and Services

• Anynomous

  10 November 2017

  The guys at Land and Coates in Newport News are the greatest. I am a female and take my yard equipment to them if I have problems. No matter how simple the fix or ordering a part they are always so courteous and ready with the answers. My thanks to all of you for being the best and helping me!

  report this review
• Anynomous

  24 October 2017

  We walked in just before closing because the traffic light skipped us repeatedly. Right away they got us what we needed and answered all of our questions without getting upset about us holding them up from closing. They were really nice and knowledgeable.

  report this review
• Anynomous

  01 August 2017

  Felt with three employees,two that were very helpful and one the seemed like he was having a bad day. Thank you to the two pleasant employees. Please don't forget that when a customer may be spending a large sum of money, they don't want to deal with a perceived attitude..

  report this review
• Anynomous

  09 July 2017

  Late last year I bought a blower and weed trimmer. Well after the first couple of uses I started having and should have taken it in for service then but put it off. Of this year it got to the point where it would not even start. Took it in an the initial estimate was almost as much as the sale price. I complained that it was not even a year old and almost a total loss. Long story short, the sales department fixed it at no charge! I'm a customer for life!

  report this review
• Anynomous

  03 February 2017

  Highly recommend this company. They are always so helpful when you have questions. They get the work done for you quickly too!

  report this review
• Anynomous

  10 October 2016

  Called Cameron looking for an Armature for a 6.75HP B&G motor on a Troy Bilt Generator. He helped me work through finding the right series of numbers B&G has assigned to each engine. OBTW, the location of the series of numbers is not very easy, unless you know first, what to look for, then, second know where to look. Cameron was awesome. He found the part number and then to top it off, he had the part in stock. This was all on a Saturday about 10 minutes before they closed. I bought the part over the phone and then he made arrangements for me to pickup the part after hours. Super CUSTOMER SERVICE!!!! Highly recommend using Land and Coates for your B&G small engine needs. Cameron, great job and thanks. Jim

  report this review
• Anynomous

  15 August 2016

  Best service I have ever received from the service department at Land and Coates. I had purchased a mower from a place other than Land and Coates and while mowing my yard the mower just quite. My neighbor had informed me about Land and Coates service department. I took my mower in and was greeted by David Smithers who helped me unload my mower. On checking in my mower David was very informative about the process and procedure of having my mower repaired. With in a day I had received a phone call with an estimate and quickly approved it . With in four days I received a call from David letting me know my mower was ready for pick up. On arrival my mower was brought out and was repaired and cleaned . Excellent service!!!! Land and Coates has a new customer for life!!! Thanks to Dave Smithers and the Land and Coats staff!!!!!

  report this review
• Anynomous

  14 August 2016

  Normally I love coming here but they lost a sale to day. It seems like if your not spending a lot of money than on to the next one that is. Was trying to by a new mower but customer service was not the best today. I still like this place but need to fix a few things with out the customer than there would be no land n coats just something to think about. Sure miss Pete.
  
  8/11/16 walk back in to store was very happy the guy were more respectable. It's so nice to spend your time and money were your appreciated thanks guys.

  report this review
• Anynomous

  27 July 2016

  Number 1 in service. I went in looking for a new mower because I just moved and needed something to take care of my new yard. The sales associate, I think his name was Cameron, took the time to listen to what I had and recommended a couple different options to maintain my new yard. Wasn't pushy just asked what I needed and provided me different solutions at different costs with the reasoning why. Even if I would have never mowed grass before I would have felt comfortable and purchasing a mower and using it. Highly recommend to others!

  report this review
• Anynomous

  23 July 2016

  I go into this location frequently and have never been disappointed by the service I receive. The staff is always ready and capable to help on any questions I may have. Thank you for always being there when I needed knowledgeable advise for the industry.

  report this review