Koons Falls Church Ford

Location :

1051 E Broad St, Falls Church, VA 22044, USA
Added by Jopie, at 18 August 2016

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• Anynomous

  27 April 2018

  Didn't buy my Mustang here, but have had it serviced here for the last 3 years and am completely satisfied. Yes they charge dealer prices for the service, but you can always get an appointment, even at short notice. They have extended hours, they work quickly, and have comfortable waiting areas with snacks and drinks. There is also a Planet Fitness a 5-minute walk away if you have a longer wait.

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• Anynomous

  22 April 2018

  Refreshing to see customer service work like it should. John called me to schedule a recall fix that was difficult getting parts for, I showed for the appointment and checked in with a different individual that called the service department and they said they didn't have any parts in stock. In the meantime, John showed up and told the service advisor who to talk to in the service department because they had parts set aside for my appointment. It appears the parts were put to the side for truck. Happy customer, thanks for the awesome service John!

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• Anynomous

  12 April 2018

  I visited for an oil change. They said my car needed a new cabin air filter (with bunch of unnecessary extra repairs). But I already got my cabin air filter replaced by myself before the visit. So I rejected that recommendation. I came home and opened the cabin air filter container and it was EMPTY. The dealership mechanic got rid of the proof to hide the fact that the filter was indeed clean and not needed to be changed. CROOKS!

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• Anynomous

  20 March 2018

  I would just like to say big thanks to King Tut at the dealership for helping me walk away with my dream car. I was interested in a particular Mustang back in November 2017 and wasn’t able to get it at the time, but he kept in contact with me and kept faith that I would return. 5 months later he made sure I was able to make it a reality. The entire business office is exceptional and surpassed all expectations. I cannot wait until I am ready to purchase another car from them. Thank you very much King Tut and Rick!

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• Anynomous

  05 March 2018

  I bought my Ford Focus Titanium Hatchback at Koons Ford Falls Church in 2012. It's still running strong like a new car and I'm still driving it. I'm happy with this car than with the Lexus and BMW I drove before.
  One of the reason I like this car is it hasn't had many mechanic problems and expensive repairs like other cars, all I need to do is keep my maintenance service up to date, and the staff at service department has always been very helpful with that. I know I can count on their excellent services.
  Every of my service schedule at Koons For Falls Church is a pleasant experience. I'm stuck! :-))

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• Anynomous

  04 November 2017

  I had a great experience here! Breagen was super helpful! I first thought I wanted the high end model of the car. However, he quickly realized that the mid-range model with the "special features" actually had everything I wanted and was significantly cheaper. Also, they did not have the car available in their store so he was able to arrange to get it from another Ford location all in the same day. He was also very kind and friendly throughout the process.

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• Anynomous

  03 November 2017

  Brian Aleman did an excellent salesman job! The first day, I was little hesitant buying vehicle. Mr Brian took my cellphone number contacted me next day said, I still have black Escape available come in check it out again. Came in second time left out with Escape as happy customer! Brian displayed all the key elements professionalism, smile, answered questions great customer service. I noticed teamwork throughout the company.

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• Anynomous

  17 October 2017

  Not your typical car dealer. Mike went out of his way not only to show me the features, but also the drawbacks, of the car. He was honest and comprehensive, while also giving me time to discover the car on my own. Joe (the finance guy) was also a straight shooter. I found both to be surprisingly intelligent conversationalists, the kind of guys I would invite to a cocktail party. I walked away confident that I got a good value, and I would certainly buy from them again.

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• Anynomous

  17 October 2017

  Dealership and sales were top notch. Mike B. made the buying experience enjoyable. He was friendly, honest & helpful in finding the right vehicle for me at the right price. Would definitely recommend Mike and Koons if you are looking for a vehicle.

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• Anynomous

  24 August 2017

  I love Koons company. I visited Koons in Sterling few years ago searching for a new car and this year decided to stop by at Koons in Falls Church (because its closer location). Everyone seemed nice and accommodating! Sales Consultant Ayla was very patient and attentive and made us feel welcomed! We are very happy with Koons and our recent experience! Good job guys! T.

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• Anynomous

  19 July 2017

  2 thumbs up!!!! I am so happy with my new 2017 Ford Focus. Matt over at Koons Ford in Falls Church was simply amazing and made this entire process easy and a memorable process. 24 hours after submitting an inquiry on Koons Ford Website, Matt contacted me and invited me to come to the Dealership to learn more about the new Ford Focus options and to test drive the vehicle. I took one look at the Ford Focus Hatchback, test drove it and knew immediately that this was the car I wanted. After having a 2008 Ford Focus, I knew it was time for an upgrade and wanted to stay in the Ford Family. I am so happy I did. Buying a car is a long process and learning experience, but to begin the journey with Matt who was fun, professional, honest and kept me updated throughout the entire purchasing of my vehicle until the moment I drove it off the lot, just made it feel more right. Special shout out to Matt and his team over at Ford. I will definitely recommend.

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• Anynomous

  06 July 2017

  Russel Walker and the head manager have been so helpful and patient. They did whatever they could to make sure we were happy and satisfied. They made sure we left there with a smile on our face and made us feel like customers not money! I totally recommend anyone to go there if you're looking for a car with reasonable price, they will work with you! You can totally trust them!

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• Anynomous

  05 July 2017

  (Full disclosure- I am friends with someone who works at this dealership.) My family is growing, and I was looking for a fuel efficient vehicle that also offered good passenger and cargo capacity. I had a firm budget and the team took the time to look at different financing options, used and new cars, and federal tax rebates before finding a vehicle that checked all the boxes. Financing through Ford was super easy and fast. They presented a lot of options, and I was able to select a plan that worked best with my monthly budget. Joe helped with financing, and Mike helped with the sale. Both were great to work with and very knowledgeable.

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• Anynomous

  01 July 2017

  Great experience from beginning to finish! Thank you Julio Romano & Koons Ford for the exceptional service. Julio was attentive, thorough, and helpful throughout the entire process. He took the initiative to consult with me about my wants & needs for my new vehicle. He provided me with vehicle options that met my specific wants & needs. Julio not only matched me with the perfect vehicle, he got me a GREAT deal! Julio & his team at Koons Ford efficiently assisted me with all aspects of my transaction from trade in, to finance, to the detailing of the vehicle. Thank you Julio Romano & Koons Ford for defining the standard of professionalism & hospitality. I LOVE my 2017 Ford Explorer!

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• Anynomous

  09 January 2017

  Took my 2013 Escape here because the battery suddenly went dead after the computer went haywire. Looking about on the web it appears this is a common issue, in fact. But these guys never seem to heard of it. Instead they diagnosed it as a 'dead cell' in the battery, and replaced it. I told them to do a parasitic drain test, but they were confident in their prognosis. Now, a few months later, battery is dead again. Are they going to tell me now that they sold me another 'dead cell' battery? Just makes me think that these guys are incompetent and dishonest ('dead cell' is just some magic phrase I guess they toss at consumers whenever they can't figure out why an otherwise new battery is suddenly dead, presumably some original manufacturing flaw, but essentially impossible in modern batteries).

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• Anynomous

  01 January 2017

  Fairly typical service department. My advisor was friendly and helpful, but one needed repair was not completed, yet I was charged over $125. I was told to bring it back -- inconvenient.

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• Anynomous

  11 December 2016

  For a car dealership they made a big effort. The waiting area is well equipped with internet, a variety of cellphone chargers, hot and cold beverages and very comfortable furniture. Like any other dealership, it is always a hit or amiss with the salespeople. Car salespeople don't get their reputations from nothing.

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• Anynomous

  05 October 2016

  Amazing dealership! When everyone else was trying to rip you off, Koons stayed true to my pre order and sold me my car as expected right when it came in. I got a new 2016 Focus RS and I cannot be happier. The service and quality at Koons Ford is top notch. Would recommend you go there if you are in the market for a new car.
  
  I recommend asking for the salesman who helped me, David Mast! David went the extra mile to make sure I was comfortable and on time for my next appointment. Look for David for your next enjoyable car buying experience!

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• Anynomous

  25 August 2016

  Every person who met me made me feel like I was their most important customer. Even on a busy Saturday, everyone was very concerned with my happiness and gave full effort to completing my deal in every detail. They didn't rush, but took the necessary time to get everything right. My sales person, Russel Walker even offered to order dinner for me while we were taking care of business. I have no doubt that I will order my next car through him.

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