Koehler Home Improvement

Location :

6005 Powers Ave Suite #105, Jacksonville, FL 32217, USA

• Anynomous

  28 November 2023

  Koelher Homes was very easy to work with. They did a great job of communicating and ensuring the job was completed well. I would definitely recommend them for windows (which is what we purchased) or any other product and services they offer.

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• Anynomous

  21 November 2023

  Kory and Christine were excellent. Kory answered any questions, after the initial visit, that I had. Christine was instrumental in assisting me with getting the final walk-through scheduled, after the installation, when my work scheduled was not flexible for a week day walk-through. I contacted her with the issue and she had it resolved in less than 15 min, then she contacted me back. Honestly, the whole experience was phenomenal --- from Kory to the Installers to Christine, I wish all businesses ran this way!!!

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• Anynomous

  21 October 2023

  We've had a great experience so far. We truly appreciate the professionalism displayed by their staff and their procedures, and we especially like that they do not employ any high pressure tactics. It is great knowing that we have a Project Consultant, Cory, who has worked with us from the start, and who will be our point of contact throughout the process. Highly recommend for these and many other reasons! (Quality products, fair prices, and great warranty!)

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• Anynomous

  23 February 2023

  After a thorough research on different companies and quotes, I ended up using Koehler Homes for my new window replacement company and these were based on outstanding reviews, the pricing and a big one for me is using your own window installers which I was told they do. The window choices they offer are also excellent which is another reason I went with them.
  
  The timeframe between ordering the windows and the window replacement was about 8 months for us. We proceeded with the order in March 2022 and had them installed in November right before Thanksgiving. I’m fairly satisfied with the whole process but I had numerous mishaps and mistakes on this job. I will point out that Koehler Homes did respond to my issues but I will address them individually.
  
  On the day of the installation the crew showed up late due to some loading issues but got started fairly quickly. Before starting the removal of the windows I pointed out I had wired in alarm contacts installed on my old windows and to ensure they’re not damaged. The main installer was awesome and I already forgot his name but during the window removal process, the 2nd helper wasn’t told about the alarm contacts and ripped one of the main wires right out of the wall. Before leaving they asked if they could store the remaining windows behind my house on my concrete patio which replied no problem.
  
  On day 2 a different helper was with the main installer and I will point out as they remove the window they replace the window. In chatting with the main installer I asked how long have you been working with Koehler homes and he said Koehler uses him all the time but he was a sub-contractor. My first red flag with Koehler since they told me they use their own installers.
  
  When they got started I could see a difference between the two installers, meaning one was more cautious in removing the windows and the 2nd installer was really aggressive removing the windows. When the 2nd installer ripped the window out of my bathroom he damaged the tile ledge, which I have no replacement tile for a 18 year old bathroom. When they were installing the last big picture window I noticed something black all over my concrete patio with black foot prints on different spots on my patio, when he saw me looking at it he said apparently when the window manufacturer packaged the windows for shipment they placed some black touch-up paint on the bottom of the window. So when they placed them on my patio the touch-up paint bottle broke and they didn’t realize it until a mess was made.
  
  Moving on, as they were finishing up with the final installation the installer said since I have arch windows he needed the pre molded pieces to finish the outside trim before caulking. So they need to order them. I also noticed a massive amount of overspray on the inside of my windows and also on the outside. I ordered windows black on the outside and white on the inside. I noticed this when I was cleaning the finger prints off the glass and also noticed a scratch on my picture window also. This was on the two big windows on the back of my house.
  
  So now we’re on the service after the installation. After receiving no calls I made numerous phone calls to get the ball rolling on my arch trim pieces, the cracked tile ledge, the paint mess all over my patio, and the paint overspray and scratched glass. I needed to make a dozen phone calls on my own to get things rolling and they were apologetic on that failure to follow up. As of now the tile was fixed to my satisfaction with glaze repair, the window trim pieces for my arch were ordered for weeks and have been installed, I asked them to just purchase a gallon of the concrete sealer to paint over the black touch-up paint spill on my patio which was delivered, and still waiting on touch up paint for one of the windows and a replacement window for the window with the overspray and scratched window.
  
  My main critique on Koehler Homes is they are deeply lagging on the follow up process. I had to initiate all the phone calls to them to get the ball rolling. More to follow

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• Anynomous

  02 December 2022

  Koehler’s windows team and exterior painter Daniel were excellent to work with! Very good customer service and I loved their dedication to flawless execution! I would recommend Koehler Homes for all your home improvements!

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