Did have a good review for them, but as time goes on seems like they don't have the ability to fix issues in a timely fashion. I really need to take sometime to write an explanation of how bad my experience has been, but had to change what I wrote originally. The employees are really nice, but that doesnt make up for my experience so far with this dealership. Will be back to clarify and tell my story.
I have mixed reviews about Kia; first, the guy we saw, Damion, he was amazing. He did what he could and got us into a car, even with not so great credit. He was easy to talk to, knew his job, and made the whole process easier. I have never bought a car from a dealer until then. Joel was also fantastic; they did what they did and made things happen for me, and it was awesome! I was extremely impressed. The vehicle on the other hand has become a disappointment. It is a 2010 Impala (not brand new I know, but still) but leaks power steering fluid and the power steering pump sounds absolutely awful. The transmission has a whine (or something does). Also there is some electrical or sensor issue that makes the AC not work (some Engine Hot/Turn Off AC message when the engine is not hot). Overall disappointed in the car. Experience was great, quality of the car is not. If I had known of the issues previously I would have attempted to purchase a different car instead even though we love the Impalas. It's hard to pay that much for something having that many issues already :( There is water in the power steering fluid :/
Overall, I received wonderful service from the Service Department. They fixed a pesky and persistent issue I was having with my Kia. Teena, Billy, and the rest of the staff that I corresponded with were professional, personable, and showed genuine concern for my vehicle. Kia of Tallahassee has been very easy to work with regarding warranty-related items. They have ensured a repeat customer and value my feedback as a customer. Thank you for the great work that you do!
The staff at Kia of Tallahassee were phenomenal. The showed expertise customer service and made the process of purchasing a new vehicle very refreshing and exciting. They were very easy to work with and communicate with and were extremely family friendly. I recommend Kia to anybody looking to purchase a new vehicle.
Amazing staff over at Kia of Tallahassee! Great customer service, and extremely helpful. They work with there customers in a timely fashion as well explain everything you need to know.
Thanks again for a great experience, and I will definitely be back to look into a new vehicle soon!!
Small location with small offerings. The Service Department is fantastic! You are immediately greeted. They keep you informed and they provide fast warranty and recall service. VERY user friendly and affordable. I've lived in Las Vegas and Orlando prior to moving here. All KIA Service Departments have been great. I have to admit this location was superior to the others.
Had a wonderful experience working with Eugene Butler he helped my cousin with purchasing her first car!!! I pray anyone going can enjoy working with him as much as we did!!!
I've had a great experience here at Kia today. The salesperson who I worked with was Eugene Butler. He was very honest and helpful and made buying a car a little less painful.
My salesman, Christopher Finch, made my car purchasing experience painless. He worked hard to give me the best deal on a vehicle despite my credit challenges. I was treated more like a person and less like a sale. I would recommend this place for anyone looking for a quality car for reasonable price who values customer service.
Dave, Tim, and the Kia team may have established a new world record for fastest car repair turnaround. They had us back on the road in less than an hour. This was an all-around quality experience which saved our road trip. Thank you!
Customer Service is excellent. This dealership really cares about their customers, they go far and beyond the call of duty. Each individual in their respective places works for you personally. They treat you like family and once they put you in a vehicle you are really family and they keep communication open at all times to make you feel at ease. There is no better place to get your first used or even better new vehicle than Kia Tallahassee. Please ask for Mr. Chris, Brad, and Mr. Joel they will treat you right. To infinity and beyond is where they will go to put you in a vehicle. I knowthey did it for me. Thank you all so much.
I have owned a Sorento for over 7 years and cannot say one bad thing about it. I had it in the service department today and they were awesome! I can't say that about the service department where I take my other vehicle located very close to Kia. The staff at Kia is very professional and friendly. Everyone I dealt with today was great. If I decide to buy from Kia again I just hope the sales staff is as awesome!
I was greeted immediately by Damion George, and my experience was above and beyond excellent! From my initial call with Jessica and her follow-up calls to remind me of my appointment, I have been overwhelmingly pleased. Damion did not push to sell me a car, but I drove away in a brand new vehicle with no reservations about anything. Customer care and customer service are priority at Kia of Tallahassee, and they have a loyal customer from now on!! Thank you!!
I had a bad experience, then posted a review about it, within minutes I was contacted by the General Manager Brad who apologized and offered to help me personally to make up for it. I agreed then came in the next day, I was greeted immediately by Brad who introduced me to Angel. Angel was nice and courteous, took time to talk to me about what type of car I needed and the reasons behind it. She made me feel comfortable and made sure I didn't feel like I was getting in over my head with payments. She even gave me some advice on an insurance company to check out to help me get lower payments on that. They really went above and beyond trying to help me make the best decision. AMAZING. Would highly recommend you ask for Angel, she didn't try to pressure me into anything, and I was even wanting something that may have been out of my budget and instead of letting me make a bad decision, she took the time to explain to me the payments on both so I would be well informed.