This was by no doubt, hands down the best car buying experience I have ever had!! Bob, our salesman was the best I have ever had. I highly recommend this dealership and Bob
Bought a car from them. They are one of the good dealers i have dealt with. People are always willing to work with you without trying to pull a fast one.
They were very polite and interested in giving me the best service they could. They asked several times if I had any concerns or questions.
Sadly, not the same level of service the dealership was once known for. My family has purchased 5 Volvo's from Kempthorn over the years (mostly from Tom, now retired). I had an occasional starting problem develop in my Volvo around 11k miles. Service dept finally discovered the problem at 25k miles, after multiple trips back in. Car had a bad fuel pump. Service called back stating repair would be $1,800 On a car with 25k miles on the odometer. I negotiated a price down to $400 with Volvo Corporate, Kempthorn didn't go to bat for me at all. To add insult to injury, service dept put a 3" scratch in leather steering wheel, and wouldn't cover repairs. My mom's second XC90 had the chrome window trim go cloudy at the end of her cars warranty (known problem easily found online, usually replaced under warranty). Kempthorn wouldn't do anything, just turned her away. When you're selling a premium/luxury vehicle, this level of service is frankly unacceptable. Despite this, the sales staff are professional and courteous, and prices are typically below competitors. Just don't expect any back-end support on your luxury vehicles purchase, and you will know exactly what you're getting.
I had been shopping around for a few months for the best price on a specific SUV, and the car I had my eye on dropped down a little bit more so it fit better within my budget. I sent an online inquiry, and heard back within minutes through email and phone. I responded via text and set up an appointment for a few days later to test drive. After test driving, I knew I wanted to take the car home and we got right down to business. Denny Shankle was patient with my family and I as we waited for the insurance and loan information to be faxed over. He was efficient, engaging, and knew what he was doing. Traditional values and customer service were superior. Glad I found them and the car I wanted in the same place!
Always excellent service for anything car related. I've had body shop work done that was just stellar. I swear the car came out better than it did when it was new. The repair technicians are extremely knowledgeable and you know you're not just getting upsold and ripped off. The sales staff is not overly pushy and more than willing to help you out. Highly recommend.
Don't ever hesitate to buy from this place! I drove 3 hours for a car i found online at their dealership and i would say i don't regret that experience! the cars they got are very good quality cars because they make sure that no issues with any before they sell them. will do business again
My wife and I purchased a used Volvo S80 T6 from Kempthorn in February. We dealt with Denny Shankle and had a pleasant buying experience. Our test drive was one of the longest ones we've ever experienced. Denny rode along but only because we weren't terribly familiar with Canton. Once we got on the highway, I assumed we'd exit at the next off ramp, but Denny had us keep going. That afforded my wife a decent opportunity to drive the car on the return trip.
Denny communicated our offer to the sales manager, and we reached a fair price below the asking price.
We're pleased with the car, especially now that I've had a warm dry Saturday and have been able to replace all 4 rotors and installed new pads. (Denny, I eliminated that shimmy in the front endwarped rotor).
We'll definitely keep Kempthorn on our list of dealers to consider the next time we're in the market for a quality used vehicle.
Ruth is amazing. She is knowledgeable about the brand and has a true passion for VW. She is helpful and she always makes time for me! I've purchased my last 3 vehicles from Kempthorn because of their fantastic service. I trust them to be straightforward and honest, there are no hidden costs or haggling when dealing with them. Kempthorn is a respectable dealership. Two thumbs up!
Great experience dealing with the staff in the service department. Recently took my Mazda 3 in for scheduled maintenance. Joe Z. is awesome at his job and should be recognized for his outstanding customer service. Staff performing the vehicle maintenance should be recognized as well! Keep up the awesome job.
I drove 4 hours to buy my used Volvo at Kempthorn Motors in Canton, OH & it was well worth the drive. My salesperson Grant was fantastic and very helpful. They made the process very easy even though I was from New York State. When I search for my families next used car I will use Kempthorn for their unmatched service!
-Sean from Buffalo, NY