Just Brakes #704

Location :

• Anynomous

  13 November 2023

  Avoiding going here at all costs. We had my girlfriends rear brakes done here and they kept her car for 8 hours when it was the only vehicle in the shop. They caused damage to her calipers and parking brake forcing her to spend a 2nd day at Pep Boys to fix the issues. The store manager here is incompetent and does not know what he is doing whether it be on a car or the computers.

• Anynomous

  27 July 2023

  Worst brake job ever. My comments pertain to three locations, namely in order of repairs completed: 9530 W Tropicana Ave, Las Vegas, NV 89147; 7465 S Eastern Ave, Las Vegas, NV 89123; 5610 W Charleston Blvd, Las Vegas, NV 89146. I have gone back to this company repeatedly for sloppy workmanship and warranty work. I had a complete brake job done. Not soon thereafter, the right front caliper fell off on a trip to California causing me to be stranded while repairs were done. I was lucky to be alive and avoid a serious car crash enroute. I had to threaten the manager before he finally reimbursed me for the repairs. Then the left front wheel squeaked for several months before it finally disappeared. They told me to just keep driving until the squeak went away. Then my right rear tire and wheel flew off while driving. Car had to be towed to the shop, and they charged me to fix what I considered to be their fault for stripping the threads on my two rear hubs. Later, I went back to complain about a vibrating brake pedal when stopping, and they replaced the rotors, which should have been done when I had the brake job done. I was told that instead of replacing new rotors required on all Mercedes Benz, they were turned instead. So I paid for new rotors on top of having them turned. Recently I returned to complain again of a vibrating brake pedal when stopping, and the manager told me he could find nothing wrong, was rude and condescending, told me how long he had been in the brake business, inferring that I knew nothing about brakes, and everything was just as it should be. He gave me the run around so he would not have to warranty again my brake job. I resent their poor attitude and customer service.

• Anynomous

  15 July 2023

  Went in to have my car checked because my ABS and VSA light came on dash. Mike and Keanu told me that it was not a safety issue, and the reason why my lights were on was because of having a tire on one side that had less tread causing my sensors to turn on. Appreciated not being ripped off and having unnecessary work done. Recommended new tires, but weren't pushy to have me purchase right then, and there. Told me to come back when I was able to afford new tires. (also went to this location in the past a few years back because of squeaky brakes thinking that I needed new ones and was told I still had many more months of wear and tear before they needed replacement.) Really like that there are honest people that work here.

• Anynomous

  26 February 2024

  I would be very wary coming to not only this just brakes but most others as well. When to take my car in for brake job and they try to rip me off by telling me all types of other stuff wrong with it, said its going to cost me at least $800. All I really needed was some brake fluid which I put in and my car ran fine afterwards. I have service done by these guys and another Just Brakes a couple of times for some rather Hefty fees. Who knows how many times they ripped me off before I caught on. I'm never coming here again I would stay far away if I was you.

• Anynomous

  14 February 2024

  In the beginning the guy was very nice and after he gave me a quote and i told him i couldn't afford it he thru the paper in the counter and went outside to put my truck back together

• Anynomous

  08 November 2023

  First I am visually impaired and needed to sell my minivan as I am no longer able to drive. The minivan had been sitting for a few months so I was unable to get it started. I was trying to sell it. I had it towed over to Just Brakes and they told me that the battery was fine and needed to be charged but that the catalytic converter and fuel pump was bad and that was causing it to not start also. Not knowing what to do I told them to fix it. They brought the minivan back to my place so I did not have to pay for a tow. Then a few days later while showing the van it would not start. I called them up and they had it towed in. They said that the alternator, starter, and battery was bad. Apparently the tester was not correct from a couple of days before. They fixed it and brought it back to my place. A few days later again it would not start. I called them about it and they stated that there would be nothing else they could do unless I was willing to pay even more. I already spent $2500.00 and it still did not work. I had a different shop look it over and they stated that the alternator, starter, catlytic convertor, battery had not even been changed. I have filed a complaint with the state and the EEOC against this place as they were taking advantage of the blind. DO NOT USE THEM AT ALL. RUN AWAY FAR AWAY.

• Anynomous

  19 October 2023

  Experience 2: I had a taste in my mouth like this shop had done me wrong before but I couldn't remember (I guess I get around too much). While placing this review I was reminded below (experience 1).
  I took in my truck for noise in my front wheel bearing for them to take a look. When I returned he told me my bearings were 'bone dry' meaning there was no grease in them. I asked if he could repack them and he said he would not because I may need new rotors too. He quoted me an outrageous price and proceeded to tell me that it could be a very serious problem leading to my wheel coming off and that I should not drive on the freeway. Then he said he was just keeping it real.
  Later that week, I took a look myself and found the bearings full of grease and needing nothing but a little tightening. The guy working at this shop is scamming piece of junk.
  Experience 1:The person in charge quit working on my car so that he could take care of customers for his side business he is running out of the shop. When he got around to looking at the car and giving me a quote, I was told labor was based on fix rates.
  This is likely true, but in the fixed time he mentioned for one job I could have done all three of the jobs (each with their own labor cost) with a pump jack and hand tools. After the quote, I told him to do everything but the shoes. He gave me a face and did some hand signal to his worker. I left to take a walk and came back 20-30 minutes later and found the car parked. I thought it was fast but the job really wouldn't take that long with the tires and drums already off. He's talking to us in the office and I ask, "so what's the damage?" He says, "nothing, we didn't do anything." I ask him how come and he talked a lot about this, that, and how bad the car would have been without replacing the drums. Then after wasting my time he says he'll take $30 off the price to do everything. Moral of the story is: Don't waste your time here. Please.

• Anynomous

  06 October 2023

  Excellent service. Went in for a standard brake job, was greeted at my car before I could make it inside. He Promptly took my car inside the shop to take a look at the problems. He then brought me to my car and actually showed me what I needed fixed right then and what needed replaced soon but could wait. I was so impressed I had them fix it all. Honest shop, honest mechanics and fair prices. Will be recommending THIS Just Brakes shop to all my friends and Family.