Jim Falk Lexus of Beverly Hills

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9230 Wilshire Blvd, Beverly Hills, CA 90212, USA
Added by Jopie, at 19 May 2017

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• Anynomous

  16 December 2017

  I leased a new 2018 ES350 on Saturday, 12-9-17. The following Tuesday I drove with it for a short visit to Rancho Mirage and returned 3 days later. I was impressed with the way the car handled the road and with all the new technologies incorporated into the car. I have driven a number of Lexus models for the past 15 years and had always been satisfied with the performance of the brand and the service offered by Jim Falk's Service Department. But this new car was a revelation. I set my automatic speed control and watched the automobile follow the car ahead of me, adjusting the speed as necessary to maintain a safe distance between the two cars. The whole trip was such a pleasant experience. The driving was effortless and without stress. I recommend this automobile to anyone out there looking for a fine, reliable car.

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• Anynomous

  25 November 2017

  I was told I bought a car last night. That was my mistake apparently.
  Signed all the paperwork they had for me, but they refused to accept a personal check as payment.
  
  They told me I had to go get a cashier's check. They did not accept or suggest any kind of collateral I might leave as proof of intent, but assured me that a "sold" sign would be placed on the dashboard of the car.
  
  All bank locations were closed at this point. I went to the bank the next morning as instructed, got a cashiers check for the amount (the exact amount they wanted, didn't even haggle this down below asking)... and they had sold my car to someone else before noon the next morning.
  
  I wouldn't recommend buying a car here because apparently, your money is no good. Especially if you work for a living and have an office job. They must only cater to people that are free to run around in the middle of a work day fetching cashier's checks. I currently lease an RC350F and have several friends in IS350Fs. Needless to say none of those future leases will happen at this location.
  
  The General Manager has my contact info and has never reached out or returned my call. It's safe to ignore the feigned concern copy/pasted on this review.

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• Anynomous

  07 November 2017

  I purchased my car at Jim Falk Lexus. I've always had my car serviced at the dealer to make sure my car stayed in mint condition. The service are always very helpful and very accommodating. My recent visit was no different. They offer excellent customer service and I'm always pleased with my service visit. I'm very confident that my car was well taken care of at Jim Falk.

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• Anynomous

  18 September 2017

  Before suggesting to go to this place due to their high ratings, I recommend going to other dealer shops that at least keep their promises. The car that I received from them was a Lexus 2015, and it "was" suppose to come with an SD card for the video system in my car. They "promised" that they were suppose to send me the SD card in a couple days or so after my purchase. However, after a couple weeks I have not received my "promised" SD card. I would buy one for myself, but the deal did come with the SD card promised. Furthermore, the card was very expensive because this one is not for a camera but for a video system. So I went back to the dealership and asked why I haven't received my SD card. Instead of explaining, they blatantly ignored my claims and deemed them ludicrous. In the end, I did not received my card and instead I will have to use my own pocket money to go buy one for my car. Simply put, arguing back and forth was going to get me nowhere, so I decided to write this review to shed light on this rich but repulsive and unjust establishment.

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• Anynomous

  09 September 2017

  Went back to have my car serviced and they found more repairs needed to be done to the car. JOSH and his colleagues were a breeze to work with. This time they gave a loaner with no issues. Because my experience a while back was so bad that I even took the time to write a review, I wanted write a positive one as the service team really went above and beyond with their customer service. Well done Josh, Fred and the rest of the service team at Jim Falk Lexus. I am a happy and loyal customer once again.
  
  My post 1 year ago:
  I've been going here for years and I must say that the customer service in the Service Dept. has deteriorated. I have had to cancel my appointment 2 times because of their inability to provide a loaner vehicle -which they guaranteed would be available during the time I reserved. When I asked the rep how I can ensure that I do not encounter this issue again, she responded by saying: "you just have to get here early enough". No help trying to book with Enterprise as well. Class A car - Class C service. I have better customer service going to a Honda center.

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• Anynomous

  08 September 2017

  I have always brought my car to get serviced here, despite I did not purchase my car from this dealer. The people here are very friendly and always have a smile on their face. The last representative to help me was Angel, he was very informative of what I should have done to the car and while I left my car there he maintained me updated through out the day of the progress of the car. Aziza is also another person I dealt with, she is very professional and friendly she handled all my paper work easy and fast. She got me on my loaner vehicle and I was on my merry way. I would recommend this service department to anyone that needs their car serviced.

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• Anynomous

  30 August 2017

  Josh was very helpful from the moment I pulled up. I didn't wait to long before he got me in and got into a loaner car. Not long after, he had my car ready. He checked out all my concerns and gave me assurance that all is working great. Since then my car has been running great! I will be going back to see Josh when ever my car needs anything. Thanks Josh for everything.

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• Anynomous

  18 July 2017

  I was contacted by the dealership to have an airbag recall handled. They got me in right away, gave me a Lexus loaner vehicle and as is their procedure, they did a thorough check of my car. I do appreciate that they do that. Of course, I still have a choice to have them perform any maintenance or take it to a Lexus Certified Service business.
  I was contacted the next day that my car was ready to be picked up! As usual, it was washed and I was given the detailed report of my car's condition.
  One note, all the years that I lived in Phoenix, AZ. where I was the previous owner of Lexus vehicles, I always received a Lexus loaner vehicle whenever I left mine for servicing. It has not always been the case here. I'm not sure why. While they DO arrange A loaner vehicle (from a local Enterprise), it isn't to the standard of a Lexus. I've never complained as I don't NEED to have a Lexus as a loaner.. but I was just surprised.. (I think I was spoiled.. ;-/ ) This is not an "issue" that I would lower my review rating over. I've always been treated well by all of the service dept employees so they deserve acknowledgement.

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• Anynomous

  12 July 2017

  ABUSE YOUR CELL NUMBER & CAR STOPPED WORKING AFTER SERVICE
  Long story short, I paid Lexus Beverly Hills over $2,000 to get my car back in worse condition, even after being a loyal customer for years. Before their service, my car was working completely fine. When I got my car back, the engine would not always start right away. I brought my car in a second time because I was really concerned about it. They said the car was fine after inspecting it. My rep asked me to write him a nice review, despite not addressing my concerns about my car afterwards.
  
  A week later my car wouldn’t start at all, and I was stranded. In response, my rep said well I left you a voicemail this week to check in, as if that was helpful at the time.
  
  I had to have my car towed in to Lexus for its third visit in a month.
  
  To make things worse, Lexus asked me to pay for their roadside service if I wanted it towed by them, even though I was in there a week before saying there was something wrong and the car was still under their service warranty. (I was able to get AAA to come thankfully.)
  
  My car was finally fixed after being in and out of Lexus Beverly Hills for over a month, without any kind of refund or apology. There was never an issue with my car before then, and there haven’t been any problems since as I now go to Jiffy Lube for a quarter of the price, faster service, and friendlier employees.
  
  If by some coincidence my car randomly went haywire at that time and it was totally unrelated to their service (something I find doubtful), Lexus did not handle the situation well at all, and this saga is still ongoing.
  
  Now months later, Lexus has been repeatedly calling and leaving me messages – at first every 10 days, then every 5, and now sometimes every 2 days to come back in for a service. They’re abusing my personal cell number to try to give them more business. Obviously there is a note in my file about this, and now their company policy is to try to harass me to come back in.
  
  (Other companies / mechanics have never abused my cell phone number this way, and when I ask other people if any company has ever done this to them, they are shocked. In no way could this ever be appropriate.)
  
  There were other issues with this experience I will not go into because it’s honestly just too much to include (things like avoiding my calls / emails for updates, etc). I had better experiences with this service center before this incident, but when things did go wrong, they showed their true colors and priorities. After my family and I had been going there for years, we learned that Lexus cares much more about money than their customers.
  
  Avoid giving this service center your car or your personal information, as you may regret it.

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• Anynomous

  10 July 2017

  The new facility is beautiful and a nice step up for everyone. The team is very attentive, polite and professional. "Eddy and Freddie" make a great pair and Freddie is my personal service adviser who always provides a good customer experience. The quality of LEXUS and my low monthly mileage means I don't get to visit very often but when I do I'm always pleased. My son has a Prius and receives the same level of service.

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• Anynomous

  27 June 2017

  Nice large lot. They have Otis Spunkmyer cookies baking. Cars look nice. Everyone is pretty laid back but I didn't find our salesman to be that enthusiastic or engaging.

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• Anynomous

  13 June 2017

  My service rep Maria was invaluable and fantastic during my last service visit to replace recalled Air Bags and 6 month service. She answered all any questions i had, relayed any status on service completion and expertly explained additional service recommendations and also eased the pain of those additional costs to my IS250. Jim Falk's service is second to none and has gotten better with it's new and beautiful service location, which still runs like an amazing Swiss watch or a fine tuned Lexus vehicle from Jim Falk

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• Anynomous

  26 May 2017

  The best of the best. As a long-time Lexus owner I can attest to the high quality of Jim Falk Lexus from soup to nuts. The attention to detail and to making sure the customer's concerns are addressed is truly remarkable.
  
  Eddie Chavarria makes you feel like a VIP!!!
  
  Keep up the great work!

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