Liked it. Descent selection and good customer service.
I have nothing but great things to say about this dealership. I HAD been a loyal customer of the Sea Doo dealership in Cleveland (bought a brand new Sea Doo and trailer from them in 2013 and had all service/winterization/storage done with them) for about four years. I recently attempted to purchase a 2nd brand new Sea Doo from them this past spring but was royally screwed over, lied to and ultimately decided to take my business elsewhere. I researched J&J and as many people have noted I was a bit leary after reading some of the negative reviews. Thankfully, my salesman Bill was amazing! He was ultra responsive to my questions and was extremely professional. In less than a week I was able to purchase the brand new 2017 jet ski that I wanted along with a double trailer. Rick in finance was also fabulous and very personable. They made the entire transaction painless and I cannot thank them enough. I will not hesitate to recommend them to friends and family.
I have purchased 2 new Yamaha jet skis in the past month from J&J. I am very happy with my experience. Rick in the Finance department is a very personable guy. Everything was in order when it got time to do the paperwork and they were more than fair on my trade in. Definitely would buy from again.
There are a plethora of negative reviews on this place; but, my numerous experiences with them have all been extremely positive. I've purchased a new ATV, serviced an older ATV, and serviced a Burgman Scooter with them; accordingly, they've always been overly nice and extremely professional during those transactions.
I'm very skeptical about salesman after all I used to be one. And after reading the reviews on Google and seeing all the negative ones I was very hesitant to go to this place but they had the used Jetski that I wanted and the only one I could afford at the time so I took a chance. Let me make something clear the negative people on here are all whiners and complainers. They are used to salesman that will kiss your butt and budge on price even though it makes no sense to and it's already as low as they can realistically go. These guys do not go out of their way to bring you flowers as soon as you walk in the door but they are very straightforward and fair and I can truly appreciate that. Did they budge on the price of my JetSki at all, no but was it already extremely well priced, yes! But of course I had to try… Not only are they extremely knowledgeable about what they sell but you can tell they are a good local establishment as most of the people in that place seem to be family or friends or family. If you don't need a massage or 20 cups of coffee when you go to buy something go to this place. If you want the other type of experience then go to some car dealership. Overall I think these guys were great to work with. I plan on going back to them in the future. I just wish they were closer to where I live.
So overall what I am saying is despite all the negative reviews give these guys a chance. I don't think you'll be disappointed. I know I wasn't.
And no they did not pay me to write this… I'm a legitimate, happy customer.
I drove 6 hours to buy a Jetski I could have bought here. I am very happy I did, and I've never taken it here for service. I live a couple of miles from here, so you figure it out.
Bad reviews always vanish from here.
I drove 10 hours from out of state to purchase a jet ski from these people, and I've never had such an awful experience. The sales guy was beyond rude, and acted like purchasing something for $10,000+ was a headache.
Once I got the thing home, I realized they failed to even inspect it! The ski didn't have any of the accessory's bolt to it, they were still zip tied from where they left the factory.
This place is terrible, avoid at all costs.
Talk with any other dealer within 100 miles, and 9 times out of 10 they will always be able to point directly to this place when you say you had a poor experience. I'm not joking either.
ZERO Stars if I could. PLEASE AVOID THIS PLACE
The epitome of customer NO service, save yourself some time and headaches, go elsewhere. Obstructionists to the 9th degree and they make it a point to avoid any and all responsibility. Go outside and beat your head against the biggest tree you can find, that’s the experience you will have with J & J. Shocking how their bad reputation continues to stink up northern Ohio.