I get good service and the sandwiches/ breakfast is amazing.
Not amazing, but solid sandwiches. I feel like giving it 3 stars is too harsh, so I'm choosing 4, but I do think that ingredient quality could be a little higher, and ingredients are everything to great deli. If you want to avoid a huge crowd, go before noon.
Amazing sandwiches. I love NY is my favorite. Very good service and every thing is super fresh. Catering is awesome. You need to wait for your food, but it's worth it
Food is decent for a local sandwich spot but the customer service is off the charts terrible. They are inconsistent with how often they actually get an order right. Today will mark the 3rd time in a month time span (eat there once a week) that they have messed my order up one way or another. When they actually get the order wrong and you point it out they get an attitude like you should be grateful you just paid $10 for an average size over priced sandwich. Today I ordered a soda for one of my co-coworkers which of course they put the wrong drink in the bag. (I should have checked it with their track record).. Since its pouring outside I didn't want to run back outside to fix their screw up so I asked one of the cashier girls on the phone to have the correct drink brought up. She of course had an attitude and told me it would take 20+ minutes to have one brought up to my office since all their delivery guys were busy (probably fixing other orders) So I just asked the girl to refund the 1.75 my coworker paid for the 20 oz soda so we can go buy another one ourselves. Her response: "Since you took the other soda we cannot refund you" I didn't even debate it. I told the girl she lost more than one customer with the response and hung up the phone. The owner is never present. Might explain why the employees get away with murder
Ordered a tossed salad, got a chopped salad with dressing on the side. Explained that I ordered tossed salad, so they remade it without chopping, but still left the dressing on the side and didn't toss it. The ingredients weren't what I ordered and I did not have the time to correct the issue again. Sorry, but you guys disappointed me and I won't be back.