Hot Box Cookies

Location :

1013 E Broadway, Columbia, MO 65201, USA
Added by Jopie, at 14 March 2017

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• Chris Bigge

  28 September 2017

  Better than your grandma's cookies. Literally melts in your mouth. Always delicious.

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• Dheeraj S

  14 June 2017

  Best Cookies in town.
  Not so expensive, worth what you pay. Cookies and Cream ones are delicious.
  
  Only complaint is the $4 minimum for Card transactions. Should be able to get rid off that imo

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• Lisa Lisa

  10 June 2017

  These cookie's are amazing. And the serving size is great. Staff is friendly, which is a little to rare these days.

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• Victoria Moser

  09 June 2017

  Cookies are absolutely DELICIOUS! They live up to their standards even though they are a bit pricy. I bought a dozen cookies when I first tried them and they stayed moist for the several days I savored them! I would definitely buy again but it would be as a special treat!

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• Suzanne Hickman

  27 April 2017

  While the cookies are good, the efficiency of their operation leaves something to be desired. Today is the third time I have placed an order and did not receive the delivery when it was estimated to be there. If I was asking for a large order at the last minute I could understand but I always order with time to spare. Today’s order was placed almost 30 hours in advance. When I call to question the status, I am always met with same excuse, “sorry for the delay we are behind on deliveries today.” At some point the delay needs to be rectified and more staff hired or trained better.

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• Julia Proffitt

  21 March 2017

  Do not bother to advance order! I placed two separate orders for delivery on the same day for our Company. First order was placed 6 days in advance and second order was placed one day in advance, as I "read" how the cookie cakes may take an extra 30-60 minutes for prep/delivery. Apparently no one plans for these future orders and just brings up the queue for that specific day. A requested 10:30AM (posted hours on web state they open at 9:30AM) has still not arrived at 11:10AM and who knows what time the 11:30AM delivery will show up. Well, guess what, both orders just showed up at the exact same time. So now we will have "cold" cookies for our 11:30AM luncheon. They could really use some customer service training and "maturity" on their staff.
  
  Received an email response from Hot Box Management and they are addressing their procedures and offered a "complimentary" cookie cake or two dozen cookies on my next order. Kudos for the timely customer service recovery and increasing my "star" ranking. Thank you for caring!

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