The room was beautiful - I was upgraded for free to a suite so that made it even better! The staff was friendly. I didn't realize it was not pet friendly so my dog stayed the night in the car, but everything else was great! The hot-tub was hot & no one else was there so it was very relaxing!
I called ahead for a reservation and when we arrived, check in was quick and easy. We opted for the kid's suite with the bunk beds. It worked perfectly with our kids. Facilities were clean, breakfast was well stocked with plenty of options, friendly staff, and plenty of parking.
Great stay.
Very nice pool and hot tub. It was very clean. Extermely nice staff. The food was great for a continental breakfast with hot and cold breakfast options. The rooms were very clean and spacious. Our room had microwave and refrigerator.
The hotel is nice and the staff is friendly. They do offer breakfast and it's pretty good. There's a pool and hot tub available. The rooms are spacious and clean.
My husband and I have been on a two week road trip staying in Holiday Inn Express through Texas, New Mexico, California, Nevada and now Wyoming. This Holiday Inn Express is by far the best!!! The room was clean and everything worked properly.
The breakfast was available from 6 to 10! It was the cleanest breakfast area we’d seen!... with great food!
I would have given 10 stars if available! 👍🏼
We wanted to get a room here on September 3, 2017. I had seen a rate of $87 on this website. We asked if we could get that rate at the front desk or if we needed to book online to get it. The desk clerk literally laughed at us and said if we could book it for that online to go ahead and do it. I double checked to make sure I was right. We stayed at the motel next door. I will be reporting this to Holiday Inn Express directly.
Really like that the staff who were professional and friendly. Especially Cindy who accommodated us with an early check-in and changed our room to ground floor😊. Not only that but made fresh coffee but also baked some cookies. The breakfast was what you expect, yummy, hot, kept fresh. Room was clean. The right combo for a long driving trip.
Clean and well-maintained pool area. Room was clean with great beds and linens, but some wear and tear is evident. TV does not have a guide with current program listings, just a list of stations. Hallways smelled strongly of cleaning solution. Breakfast was par, and the breakfast room was very small and cramped. Service friendly. Dogs are $25 a night.
Decent rates. Convenient location. Professional and curtious staff.
Very clean and well kept, nice rooms. Staff was very accommodating, efficient and friendly when we arrived late at night with children.
I made a reservation at this hotel because it is supposed to be pet friendly. When I arrived at 1am after a 14-hour drive, I was told my dog (a very old, calm Alaskan Eskimo) could not stay in the room because the room was, in fact, a suite, which means it had two queen beds and a pull out sofa. I verified that it was not a "clean" room set aside for allergy sufferers. There were no other pet friendly rooms available in the hotel or in any other hotel in town. I was told by both the desk representative and the general manager that an acceptable solution was for me to sleep in my car in the parking lot, which I have done. I drive a small sedan with bucket seats. I am furious. The desk clerk has offered me a Starbucks coffee card to help improve my satisfaction. What a joke.
Great hotel, but probably haunted.
I was at the Holiday Inn Express in Evanston for a quick pass through in April. The staff, facility, and amenities were top notch, however, I believe that this location may be haunted. This probably sounds crazy or far-fetched, but I noticed a few things during my stay that brought me to this conclusion.
1. After a lovely and timely check in by the front desk staff, I hopped onto the elevator with my luggage, pressed the "2" button, and arrived on the 6th floor. Now, I found this a little peculiar as this Holiday Inn Express only had 3 floors.
2. When I finally did arrive at my room, which was very tidy, the television kept turning itself to the TNT channel which was running a marathon of Supernatural. Coincidence? Maybe. Spooky? Just a little. Annoying? Yes. Jensen Ackles is probably my least favorite actor ever.
3. I took a nap earlier in the afternoon and around 10 PM, I awoke to a man sitting on the edge of my bed. He was dressed in period clothes, perhaps from the early 1920's. He was incredibly polite and we had a great conversation about coal mining. He left just before midnight by walking through the wall into the next room.
4. When I awoke the next morning, the coffee maker had already brewed my coffee and I found it sitting on the desk, still hot, with cream and three sugars, just like I would have made it myself.
I really did enjoy my stay, and would consider staying at this location again, however I will probably check the TNT lineup before booking.
This hotel was convenient and the customer service was great. My 6 yr old LOVED the kid suite with bunk beds. The pool was also a nice perk to have when traveling with kids. HOWEVER, it would have been nice if the kid channels hadn't been relegated to pay-per-view. PBS Kids for $2.99 an episode? No, thanks...but try explaining that to 2 youngsters. That was the only negative thing.