Good dealership, good people. I have been doing business here for 10+ years. Service department is very good and have always gotten the best price on vehicles
Dallas is very knowledgeable. I was not pressured to purchase. He taught me to use the features of my Equinox.
This was a buying experience like no other. I thought that I had found the car for me at a different dealership but the last time I visited the Hirlinger dealership for service in West Harrison I was given the royal welcome so I made the decision to check out what they had. Well everyone put out the red carpet for me and my wife. I thought Pat was my best friend. The honesty and warmth was there from the first step inside the door. Pat found us a better car, at a great price, Randy did the paper work and Gary was a great teacher of all the features of the car and how to use them. I will be back to have all my cars serviced there and for buying my next car or truck from Pat and Gary.
Mike told us about incentives I did not know were available and gave me a great price on my trade in. He made me feel very comfortable and there was no pressure to make a purchase, I would definitely recommend this dealership. I have bought a lot of cars through the years and this was the most pleasant car buying experience that I have ever had. Mike, thanks to you and your staff for your hard work, honesty and caring about the customer.
I got the exact car that I wanted thanks to Gary Trabel . He found the one I was looking for. Great salesman.
Gary was great to work witheven working within tight time constraints he found the car that I desired, and delivered it on the day he said that he would have it ready for me (and my family vacation). He did a wonderful job teaching me about all the outstanding features of my new car. I highly recommend the Hirlinger Team!
My family has been going to Hirlinger Chevrolet and buying vehicles from Gary Trabel for years. This was the first new vehicle I have leased and Gary was very helpful and friendly throughout the process. Gary answered every question I had and did not pressure me into buying. I would highly recommend Hirlinger Chevrolet to anyone who is looking for a great car and even better car buying experience.
Received notice for a recall on my City Express Van that I purchased new at Hirlinger, made appointment to leave all day and when I picked up they only did half of recall and said they needed more parts to complete. Why schedule if you do not have parts you know need replaced????? Took back 2nd time when part came in for another whole day, when van was picked up I left lot and alarm lights in 2 places came on??? I don't think they verified repair, turned around and returned, after 30 minutes they said it was fixed only to get in and by the time I got to end of lot same alarmsNow I have to return again (3rd time) to get new sensor installed and another day loss of my delivery van. I am a business owner and do not like bad reviews but I can not recommend the service department. Will update on 3rd try if I take back to them. Service dept. comment "Sorry"
We had a wonderful experience! At every level, we were treated with the utmost respect by all team members that we interacted with. This was by far the best car buying experience that we have ever had! Thank you so much for reminding us what customer service can and should be!
I bought my used car here with no haggling, but John was very upfront with the price with no hidden fees. I get my oil changes done with the service department and they do a good job with tracking the history of my car letting me know when they suggest certain maintenance and their checks show what future expense, such as tire or braked almost needing replaced, may be coming.
A few months after I bought the car I had some radiator fluid leaking, and I mentioned it when I got my oil changed. They fixed the hose for me without charging, not sure if that was because I just bought the car from them or because of the warranty, but either way it was great. I'm sad I moved too far away for it to make sense to keep driving to them for repairs and maintenance.
We are very satisfied customers tonight! Gary was able to get the exact car I was looking for in the exact color I wanted within ONE DAY! Another dealer told me it would take 4-6 weeks! Additionally, we were treated respectfully, even though we didn't purchase additional warranty coverage. This goes a LONG way to create repeat customers. Thanks, Gary! I love my little "Purple Spark".