Excellent bedding. Slept like a baby. Great breakfast. Excellent efficient staff.
Helpful, friendly staff. The hotel is just like many other HGI's. Great location. The thermostat on the wall did not control my heat and air unit. Instead, the controls on the unit itself were used, even though there was a thermostat on the wall.
Beautiful Hotel. Beautiful People. Enjoyed Every Day I Was There
Super opulent, indoor pool/hot tub, and a bar. Oh and the breakfast is great too. Not sure if they're trying to woo people before an event or if this is their normal MO, but it was a nice stay.
Evacuated to this hotel from Florida during Irma and was so pleased we ended up here. The staff are so friendly, the room was clean and very comfortable. Conveniently located minutes from downtown Birmingham and lots of shopping and restaurants near the hotel. The "treat" bags that were put out every afternoon with sweets and fruit were a very nice touch for people displaced during the storm. Beautiful city and people!
The rooms are fine but its the people make this place feel special. The moment you walk in and see the boxes of donations for Harvey victims you know your going to be in good hands. They have gone out of the way to make us feel comfortable. We evacuated south Florida to escape hurricane Irma and all the staff has strived to help us with anything we might need.
The staff is extremely friendly and helpful. The restaurant is small, but has some of the best food I ever ate in a restaurant. Especially their Hamburger was outstanding.
I was not impressed with the construction of the hotel. The hotel is 7 years old and had a roof leak while I was there. There was some mold in the shower and Black mold in the corners of the wall paper.
They told us when we checked in that the suite would sleep 4 people using the bed and the couch pull-out. The pull-out was only big enough for 1 person. The bathroom door wouldn't close because it was to big for the opening.
Stayed in room 234 (handicap room) even though I am not handicap, and loved it! Plenty of room and got great sleep
Love the staff here, housekeeping was exceptional, the food was delicious, and. chief was terrific. Room was cozy and we enjoyed the heated indoor pool as well.
Pool out of commission even though we asked specifically if it would be back up by Sunday.
Elevator was broken on 1 side but not turned off at the central switch so it kept coming instead of the working one. Several times the working elevator did not come either. Why were we not placed on first floor?
Breakfast was not normal for a Hilton Garden Inn either. The only fresh fruit was cantaloupe and grapes. No berries. Hot covers were left open so the food got stale.
Room was very musty due to fan in bathroom not working. Lights flickered on and off due to the moisture this created. Door would not open at first. We had to get a maid to assist.
Carpets stained through out hotel.
Water pressure was great. Bed was comfortable.
I stayed here two nights for business purposes. Hotel is very clean, room was nice, staff very friendly and helpful. The hotel has both a pantry area and bistro with Starbucks coffee available. I didn't use the weight room or pool so no comment on those. All in all a very good stay and I would stay here again.