About
Location :
Added by Jopie, at 21 July 2016
Opening Hours
- Monday 8:30 AM – 8:00 PM
- Tuesday 8:30 AM – 8:00 PM
- Wednesday 8:30 AM – 8:00 PM
- Thursday 8:30 AM – 8:00 PM
- Friday 8:30 AM – 8:00 PM
- Saturday 8:30 AM – 6:00 PM
- Sunday Closed
Gallery
Add missing information
5 Reviews
-
06 April 2017
A warning to prospective buyers who are lured into believing that certified pre-owned Fords, sold by Hertrich are indeed certified by FORD. The website advertising, the links from the search for certified vehicles all point to an illusion, a 'bait and switch' that Hertrich is selling you a car covered by the proper FORD program. I purchased a Fusion last summer. The car broke down yesterday. It wasn't until yesterday that I found out that the car that was advertised with the FORD logo as pre-owned certified, was indeed not. Rather it was certified through a small third party in TX. Feel free to look up the myriad of complaints filed against Portfolio Dual CPO, you'll find pages upon pages. Feel free to search the entire Hertrich website for information about their third-party provider, you won't find it. As consumers we purchase certified pre-owned vehicles and extended warranties for the peace of mind they instill in us. Next week, when another 'Genuine' FORD dealership finishes the repairs on my Fusion, I'll go out of pocket for over $1,200 for repairs and labor and a broken promise that if the labor on any vehicle under the CPO goes more than five hours, you will be reimbursed for up to 5 days of car rental fee's. Another misnomer, the charge I'll make to Enterprise next week comes out of my pocket. As for Hertrich's help in this matter to do anything on behalf of a consumer that 'trusted' them, let's just say in spending nearly an entire day on this matter, I did their job in terms of contacting, checking, and generally all of the administration tasks only to find out that just because it has the FORD logo on the web-page, the folks at Hetrich think nothing of duping you into believing you're getting what you came to their ownership to purchase.
response / report this review -
27 March 2017
Exaclty a month ago today I bought a used vehicle from Hertrich Ford-Lincoln in Milford. I do blame myself for this headache of a situation.. I should of walked when I had to bite my tongue the first time my sales associate started talking to me like I was dirt (only when my fiancé would walk away of course 👌🏻) because I refused to look at a vehicle I had NO INTEREST in (way over my budget) even if "the price was right" (which it most definitely was not). I shrugged it off and stood my ground and ended up buying the vehicle I originally went to look at. I was guaranteed by that lovely salesman that there were no issues with the vehicle other than the few he personally pointed out to us which were all cosmetic and minor.
The following morning after purchasing the vehicle it starts running a little odd and 3 service lights came on at the same time. I then contacted my salesman as the service department directed me to do and he was about as clueless as I was and admitted that his store never even looked over the vehicle and knew absolutely nothing about it (even though the day before he acted as if he was the previous owner and knew every detail about it).
So days go by of fighting with the GM and service department (with absolutely no help from our trustworthy hassle free salesman) and they finally agreed to fix it for free (Not really sure what that 30 day warranty is).
So blah blah blah a week goes by and sure enough the service lights return.. the same exact ones.. causing the same exact problems. Thankfully, I'm still within that wonderful 30 day warranty, right??
Nope, they offered to go 50/50 with us on an issue that started not even 24 hours/15 miles after purchasing the vehicle.. that they took a week to "fix" the first time that is currently being fixed elsewhere for 3 times less than what they offered in their 50/50 deal.
Other than that.. I love my vehicle!!response / report this review -
13 December 2016
Bad. They didn't keep there words. Promise everything before you sign the paperwork. car didn't even come with a full tank of gas.They promise to do inspection but didn't follow through. Wow. just $100 show you how cheap they are. don't waste you time with them..just go some where else
response / report this review -
09 August 2016
Pressure does not exist here and I love that. My husband and I wanted to find a new pickup and we decided that we would stop in and take a look. We were approached by Kurt Ruffing in the showroom who could not have been more knowledgeable and easy to work with. We had stated that we wanted our kids to see it before we made a decision and he offered to let us take it home for the night. Upon returning (after also doing our research on pricing) we realized how great of a deal we got and could not be any happier. I would recommend Hertrich to anyone.
response / report this review -
28 July 2016
Let me start by I normally do not go onto websites to rate or review anything, however I just had to put this one out to the public.
I just purchase a Lincoln MKZ, with the help of Shawn Davis. It also was funny to us that Shawn also sold us our Ford Edge almost 4 years ago. We where walking around in the lot because I do not like a "Pushy Salesmen", and Shawn approached us. ( we had no idea that he was still working there) I have to say that our experience was absolutely wonderful once again!! Shawn is so easy going, not Pushy and most of all he respects you and takes Pride in his job. ( FYI , I was driving my husband crazy, so you know I did the same to Shawn) We where in there a few times before I finally made up my mind on which car I wanted.
For the past 20 years I have a new car every couple years and I have to say that our Total experience with Hertrich's Ford-Lincoln in Milford was Pain Free from Start to Finish with Everyone!!!response / report this review
