Name: Henkel Auto Group
Address: 425 W Dickman Rd, Battle Creek, MI 49037, USA, US
Telephone: +1 269-441-8300

Henkel Auto Group is a car dealer, located at 425 W Dickman Rd, Battle Creek, MI 49037, USA. They can be contacted via phone at +1 269-441-8300, visit their website www.henkelauto.com for more detailed information.

Location :

425 W Dickman Rd, Battle Creek, MI 49037, USA

Contacts :

Added by Jopie, at 18 July 2015

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 6:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 6:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 4:00 PM
Sunday Closed

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Nosgoth Of Kain

15 November 2017

I contact them inquiring about a used vehicle that has only 4k miles on it. I asked “anything wrong with it?” “also, can you send me the Carfax because it is not listed on your website”.

I get a reply that the car is available and is in a great shape. Yet, nothing about the Carfax. The email asks me when do I like to come and have a look at it.

I emailed back, “can you send me the Carfax?”, reply came “here you go” LOL, the Carfax is showing it with a Lemon rebranded title!! Why wouldn’t they list that on their website? Why not include the Carfax? Why invite me to come over and try the car out when it is a Lemon?

I understand that the car was “could be” repaired by the factory, but why not disclose that ahead of time?

They replied and said that they were going to tell me before purchasing/paying for the car.

Good thing that I insisted on seeing the Carfax before wasting my time with them.

The funny part is that their price of that car was on bar with a clear title car!!

I would avoid such a tricky behavior and attitude. Even if it was a new car, I would be hesitant, and should try to get it from another dealer.
Cheryl E

28 September 2017

I am completely satisfied with the service I received at Henkel. Gale Cvitkovic made my whole experience a GREAT ONE! I love my Jeep!!! Thank you
Laura White

18 September 2017

Got a great 4x4 jeep & friendly sales person!!!
Greg Holtz

05 September 2017

Service was of course great, this was before we bought our vehicle from them.The first car we test drove was in awful condition. Salesman was a little "old-school" pushy, trying to sell something that Im surprised didnt break down during the test drive. Afterward, he showed off something in a lot better shape, much newer and around the same price, probably because we wanted to leave. We informed him that we were waiting on our credit union to give us an amount they would approve us for, instead, we ended up sitting at the desk filling out paperwork for what were told was just a starting point. We informed our sales person that we would not work with any other banks. The next thing we know, we're in the financial office after being told we were approved for the amount of the vehicle we ended up really liking from the credit union we wanted. After we signed documents to make the vehicle ours, we are informed of the broken spare key to which they said they would have taken care of. After two weeks, we get a phone call saying that the key cant be repaired but we can take it to another dealership that is specific to our make and they would take care of the bill. This did not happen. When I walked in to inform them of the cost and what needed to be done, they inisisted that because they do not specialize in that make, there is nothing they can do but recommend someone they do business with, suggesting they could get us a better price, after having said they would pay for the repair/replacement. This is how Henkel's used car department is ran. Our vehicle hasnt needed service since we bought it, however, when it comes to integrity, they prefer not to have any. I do not recommend doing business here unless you or someone you know is savvy enough to Dodge their tricks. Definitely not a great place for first time car buyers, like we were at the time.
G ROcK

21 July 2017

Good Luck with the service departmentany question you ask will be greeted with skepticism and an argument. Apparently their stance is customer is always wrong unless you can twist their arm into doing their job. They pushed the Jeep Wave program and yet they seem hate having to honer itgo figure. They are receiving 1 star until they can train their employees to have respect for their customers.
S Graber

18 March 2017

Just drove an hour and a half to look at and bought a nice used Chrysler Town And Country van at a fair price. Dealt with a man named Rich. I really appreciated his sincerity and honesty and would recommend the Henkel Auto group to anyone . I read a few negative comments about Henkel on this site and would say they're probably "baloney". I'm sure Henkel doesn't always get it right but in my experience, they would not knowingly misrepresent any vehicle without making it right. After all , they would not have grown to be a significant car dealership without the integrity, honesty, and professionalism that I experienced there. I would shop there again.
April Fortin

02 July 2016

Yesterday I went in to test drive a couple vehicles. During this time an employee's child was walking around in a diaper with no shoes on. After the test drive I asked for a business card and the employee gave me someone else's card with their information handwritten on the back. The following day I decided to make an offer over the phone. They told me they would call me back 20 minutes later and after waiting 6hrs I called them instead. Not very professional and low quality costumer service.
Valerie Caputo

13 February 2016

Went there after having troubles at my local dealers in Kalamazoo. Debated on going to Henkle a few days prior but due to weather put it off which I should've went here first! Great prices and comfortable setting! My first car buying expirence was looking gloomy at first until I went here! Salesman Rich was not arrogant, not cocky, not pushy and honest. Made the whole process smooth and easy. When closing on my sale weather was bad agin, go figure with Michigan and Rich again was understanding and assured me the sale was still going through. The finance manager (can't remember the name) was great too. Looked for better rates even to ensure a great deal. Didn't push anything extra made the paper work hassle free! I bought a 2015 Jeep Patriot, car was clean and ready to go when I got there gave them my John Hancock and was on the road instantly. I am recommending ANYONE who is in the search for a car to come here!
Jenny Trout

31 January 2016

Bought two vehicles now from Mark. First one was a Trailblazer in 2009 that took us well over 100,000 miles and on numerous road trips. Our first buying experience was great, and our latest was just as stress free and uncomplicated. They gave us a bigger trade-in than we were expecting, were super nice, worked hard to get us the best possible financing, and we drove home in a great new Jeep for a lower price than we'd seen on comparable vehicles at other dealerships. We never felt pressured to look outside our budget, and everybody was super friendly. We'll continue to buy used cars from them in the future.
John Beavers

25 July 2015

My internet contact was Melissa and she was quick to respond and get me in the door. My salesman in person was Dan. He is a car enthusiast and has the same challenger that I purchased except for the color. He was fast and made the process painless. They were great! I highly recommend them. If only I got another set of back tires thrown in for free since I seem to burning a lot of rubber.