Didn't fix car, didn't even do some of the work they said they did. We checked after getting car back and parts weren't replaced like mechanic said.
Entered at noon, one person on premises, saw two customers walking around waiting to be helped besides myself, one left after half hour. We were finally helped 30-40 minutes after arriving. They definitely lost two or more customers today
Quoted (verbally) me a price for work to be done. Told to use less expensive part than one quoted. Was told quote included adjusting toe in on alignment. When invoice was received, was higher than quoted. Called and was told that adjusting toe in took extra half hour and quote had not included tax. Make sure you get everything in writing.
Best car buying experience of my life! I called Mike to find a car that would be a good fit, and the next day he dropped it off at my house. Wonderful!
I've been doing business with this company for years, they always help me out with all of or company trucks great sales people, and great service.
Phenomenal customer service and fantastic trade in price. I will be back!
The no haggle price was good and trade in value given was right where it should have been. Usually buying a new vehicle is such a blood pressure raising experience between several "let me ask the manager" sales people to waiting for hours trying to sign a few forms and write a check, not at all the case here. Good job Mike!
Terrible experience. I found a Subaru I wanted at this location 8 hours away from me. I emailed them asking about it and John sent a email back. I then called and asked to talk to John and instead I talked to "Mike" who said he could help me (who looking through the reviews I believe is the GM). Mike had a attitude off the bat which he may be having a bad day no worries. I asked him if they would take less for the vehicle he said no it would be under book and they would be losing money, (ok no big deal I understand they need to make money) before I could say anything else he said o I've already sold it anyway O ok then why didn't you say that from the beginning? I said "O so you're pretty much wasting my time" he said "yeah" and hung up. I would have paid what they were asking, I was getting in my car to head to the airport. Even if they had an amazing deal I wouldn't go there now. Also since it's "sold" not sure why it's still on eBay. This happened today 6/6/2016 at around 1015am. The vehicle was a Subaru Forester 2014 VIN JF2SJAPC3EH460257