Happy Pets Veterinary Center

Location :

27550 Newhall Ranch Rd, Valencia, CA 91355, USA
Added by Jopie, at 29 May 2014

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• Nicole Jarel

  26 November 2017

  Took my golden retriever puppy here for about 6 months. They do seem to have a great staff and the doctor was very nice. The reason why I'm giving it two stars is because (1) they are super expensive and about everything cost twice as much as another great vet office (2) I just don't like their system of taking your pet away from the owner to give them a shot, etc. they take you pet to he back room while you wait in the waiting room, which probably gives them a lot of anxiety. I ended up moving to another vet, I actually get to be with my pet the entire time.

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• Steven Bond

  14 June 2017

  Great place to bring your pet. Friendly staff.

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• Samantha Hatch

  29 March 2017

  great place to bring your animals.

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• Rodney Diffendal

  07 February 2017

  This place is the worst vet ever. Came in with healthy happy kitty not bleeding. Leaving with bleeding kitty. WTF. Lol. Anyway, waited well over an hour, got way over charged for antibiotics and 10$ bucks for a collar? There like half that everywhere else. Do not recommend.

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• Christine Walz

  05 August 2016

  Dr. Johnson not only saved my little girl's life but improved her quality of life tremendously! They don't recommend unnecessary or expensive tests. They also practice holistic medicine as well. I highly recommend them!!

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• James Whiteman

  22 March 2016

  We have been taking all three of our fur loves here for over five years! We LOVED it for the first four years, but now their front staff is rude and quite short! I am not quite sure what exactly has changed and we have been there for so long but the two front ladies need training in customer service and the ability to be polite. Hopefully when reading this review they will put forth the kindness they should towards everyone for the sake of the vet! We have been there for so long, but if this rudeness does not change, we will be finding another home for our fur loves to receive care.
  
  hoping this make a difference and things change- for the better!

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• JOSEPHINE Wilson Portillo

  27 July 2015

  I WOULD NEVER GO TO THIS VET AGAIN. I WANT A VET TAKING CARE OF MY DOG because they LOVE OF ANIMALS. When MONEY IS THE PRIORITY- THE TRUE PRIORITY RAISED ITS HEAD. This vet cares more about money than she does for the welfare and Safety of my Pet. MY DOG WOULD HAVE BEEN THE LAST PATIENT OF THE DAY. IT WASN'T AS IF THE DOCTOR HAD SOME WHERE TO GO BECAUSE SHE WAS WILLING TO SEE MY DOG IF I WOULD PAY HER $90, INSTEAD OF $44. THIS SHOWED ME HER TRUE CHARACTER-IT WAS ALL ABOUT THE MONEY. SHE WAS WILLING TO SEE MY Dog ONLY- IF GOT MORE MONEY. SO IT WASN'T ABOUT HER TIME- SHE HAD TIME TO STAY, IT WASN'T ABOUT CUSTOMER OR PATIENT CONSIDERATIONS OR COMPASSION. WHAT'S 10 MINUTES in providing good service but foremost in caring about an animal that needs care.TURNING AWAY AN ANIMAL THAT NEEDS MEDICINE- THIS DOCTOR HAS NO HEART. TURNING AWAY AN ANIMAL THAT COULD DIE WITHOUT THE MEDICINE OVER 10 MINUTES of time. She was not standing there doing nothing waiting for me. When I arrived, there were still people waiting to get a room. So I would have been sitting there waiting anyway OH, again but wait, Care for an animal or care about 10 minutes. CARE FOR AN ANIMAL - NO TURN THE ANIMAL AWAY- UNLESS GETS MORE MONEY. The DOCTOR'S TRUE COLORS CAME OUT. Rules overy caring for an animal. A RULE WHERE THE DOCTOR CARES MORE ABOUT RULES that they SET. DOCTOR TURNING SOMEONE AWAY THAT HAS DROVE 2 HOURS, turning a dog away that critically needs medicine. OH BUT SHE WILL TAKE CARE OF THE DOG IF DOUBLE THE MONEY IS PAID. ITS ALL ABOUT THE MONEY NOT ANIMAL CARE AND WELFARE AND NOT TREATING THE CUSTOMER WITH COURTESY. EXCUSES EXCUSES - THE RULES ARE 10 MINUTES LATE. IF A DOCTOR TRULY CARES, THESE ARE ONLY RULES tHAt SHOULD BE FLEXIBLE and GIVEN CONSIDERATION. My needed Thyroid MEDICINE. I I live two hours away. I CALLED BEFORE I LEFT TO DRIVE TO MY APPOINtMENT. I CALLED a second time ON MY CAR PHONE TO LET THEM KNOW I WOUlD BE 10 MinuTES OR SO LATE. I WAS PUT ON HOLD, WHILE SHE ASKED THE DOCTOR FOR APPROVAL. SHE CAME BACK ON THE LINE AFTER 3-4 MINUTES AND SAID WE'LL SEE YOU IN A FEW MINUTES. IF SHE HAD TIME TO SEE MY DOG, BUT WOULD ONLY DO so if I paid more money- says it all. DOCTORS TIME WASN'T LOST. SHE WAS RUNNING LATE ANYWAY. IT WAS VERY MEAN TO ME AND UNCARING FOR A DOCTOR WHO TOOK AN OATH TO PUT ANIMAL WELFARE FIRST. IF A DOCTOR WON'T SEE AN ANIMAL AND GIVE IT CARE, wHEN THEY HAVE LOST NOTHING- they incurred no additional expense, rhey were there with other patients anyway. But cared more about making money . SHR was WITH OTHRR PATIENTS ANYWAY, I would have waited to be seen at least another 30 MIutes after I arrived ed. as the person having an appointment wasn't called for 10 more minutesr after I arrived. THIS DOCTOR HAS A COLD , STERN HEART. THE FRONT DESK STAFF WAS VERY NICE.

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• Jeff Curtis

  07 July 2015

  Not happy with Happy Pets!
  My Angle is sick! Skin pealing with hair coming off. Skin red and bumps!
  Wanted Dr Vega to look at her!
  Called and the office said she would be back in 6 days so I wanted to make appointment for when she came back! Go in and Angle didn't see Dr Vega! Saw someone else who I don't think helped like she should have and I didn't wait 6 days to see someone else!
  Not happy with Happy Pets!
  My dog is part of my family and I don't think my Angle was cared for the way she should have been!

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• Tiffany H

  05 June 2014

  Dr. Vega and her staff are so refreshingly warm, honest and great to work with. It has been a long time since I have felt a veterinarian was in it for the love of animals above the business. Don't get me wrong, this office is a well-oiled machine, with clear systems in place allowing for a great experience both for me and my pet.
  
  I arrived virtually unannounced and was greeted with a pleasant, "glad you chose us" attitude. We were made to feel relaxed and I felt very confident that we would be taken care of . Nothing was done that wasn't slowly and patiently explained and that I didn't first approve - no surprises, just first rate, quality, caring and empathetic care.
  
  I love Happy Pets, Dr. Vega, and the whole kit and caboodle!
  

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