While making reservations I mentioned my son's 6th birthday and asked if they could put something in the room for him (only expecting balloons and maybe a card). Well they definitely went above and beyond. A few small gifts, card and balloon. My son loved it. Awesome job.
The hotel was clean and everyone was really nice. However when we got back home from our trip we noticed 2 unexplained charges on our bank account. (The room had already been paid for through Expedia) Two separate charges for 181 each. $362 total. I did contact the hotel and Sarah Weeks, the manager, did look into it she was able to figure out it was from when we purchased a $2 Advil from their “sweet shop”. This was the only time they had access to this card. The money was refunded within the week. However it didn’t settle with me well. There was no explanation on how this could have “accidentally” happen. In the end, I will never book with them again.
Standard Hampton Inn &suites, free parking, free breakfast, gym and other amenities. Their staff are friendly and service is great. Don't forget to get a cookie as you walk in.
I stayed on the parking lot view rooms and I didn't have any problems, but my friend stayed on the bayview side, she said the 3 mile bridge right outside of the hotel has non stop traffic at night. Especially when a Harley or something similar drive by.
If you are a light sleeper, be sure to take precautions. The hotel did offer to change a room for my friend, she didn't take them upon it. They offered her earplugs, and she didn't take them. So I did not count this again the hotel.
The room was nicely decorated and large but I can understand the reviews I read that said maintenance could be better. There were dust bunnies in a few not so hidden spots. The dust bunnies had colonized into townships so someone isn't cleaning thoroughly. The location was good, be ready to turn after the bridge. It was a pleasant stay, some staff was pleasant but when we left the front desk person didn't say goodbye or anything despite the fact that she wasn't busy. That's not that big of a deal, it's just nice when they see you leaving and say something. I'd probably try a different hotel next time I'm in the area, this was our first visit to Pensacola.
Very nice Hampton Inn. Appears newly built and well maintained. Free breakfast was laid out nicely and well maintained during the peak time we were there. We stayed 4 nights so had a good opportunity to have multiple experiences with staff at this location. Very professional and pleasant at all times. We will be staying here again!
Great, helpful staff. Clean room. Good breakfast. Only problem were the ants in the room. Overall, very happy with the experience.
Very clean.. Polite staff.. Very helpful. Difficult getting out of the hotel parking lot at times due to traffic issues.
I had a great experience staying at this hotel. Room was well appointed and exactly what I expected from a Hampton Inn. Breakfast was good and the staff was friendly. Parking was difficult to find due to an event in the area but I was able to find a spot. It can be difficult to pull out of the parking lot and make a left due to construction but not too difficult to make me want to stay away. This hotel is very conveniently located to both the beach and bay. I would certainly stay at this hotel again in the future.
Rooms are clean and the staff here are very friendly and accommodating!
Some people have mentioned traffic is horrible but I didn't find it different from the everyday traffic from home. While a traffic light would be desirable, it's probably an unfair drop in rating.
The only con is the refrigerator is only available in the king suite, which is worth the upgrade! Very nice!
Clean rooms, good ameneties, convenient location. Really close to the beach. staff were very nice. I really enjoyed staying here.
Not accommodating. When we reserved the room we specified that we would need a roll-away. They refused to provide a roll away due to the room we were placed in, then refused to move us to a different room which could accommodate a roll-away bed. To take this even further, we had decided to try and find a different hotel, and the Hampton Inn refused to refund our money despite the fact that we hadn't even spent a night in the room. They made no effort to assist us with this situation and it did not appear they cared at all that we were unhappy.
We Had A Great Stay! The Staff Were Awesome, Very Friendly & Helpful! There Was A Mix Up With Our Room When We 1st Got There, & It Was Corrected Right Away, Which Turned Out Better For Us! I Highly Recommend This Hotel!
I booked a king room online and paid, after getting there not long after check in time, my husband and i where told our room had be filled and we would be placed in a queen room. After walking upstairs and realizing we just ended up paying for what a king room cost only to be put in a small room with reg bath tub when i was wanting a walk in, which is what i paid for, i decided to go downstairs and ask for my money back. The girl working didn't even have to ask why, she knew. Then another worker came up, and we seen how unprofessional this place was. It was very clear they did not get along! At all. So after what we thought was going to be our room for four to five days, we ended up driving all over Pensacola looking for a room. And thank god we found Hyatt they were so awesome, we got a nicer room, better service and i wont stay anywhere else when we visit again!
For unhappy, less complimentary reviews - we all need to remember sometimes things don't go as expected. How you handle the mishaps may determine the outcome . Customers want to be treated respectfully and so do those who are trying to provide a positive experience. I ask employees their names, (a good start beginning a relationship). Front desk people, Heather, Ray and a gentleman who's name I missed, were very personal and willing to help with anything. Mel worked the breakfast area and treated us like family- a good woman. I am not suggesting things cannot be better, every place can improve. My 5 star rating was carefully considered and if I return to the Pensacola area I wouldn't bother to look elsewhere to stay. Thank you guys. Bob Stack, West Palm Beach, FL
Only ate in restaurant here. Nice food options. Can be expensive.
Very nice hotel, although Spartan for a Hampton Inn. My room had no fridge or microwave, which is unusual in my experience. Nice view of the bay from some rooms, can be a lot of traffic to deal with depending on the time of day.
Great location, nice room size, well set up, good breakfast the following morning, friendly he staff, will be back
Hampton Inns are always great and this one is, too. This particular brand never fails. Always clean and welcoming for business or whatever. I recommend it.
I had an excellent experience. The room was very clean. Staff was nice and friendly. Breakfast was delicious. The room did not have a fridge or microwave but I knew that when I decided to stay here. The hotel is located about 10 minutes from the Pensacola Beach strip. Great stay! Would definitely return.