Name: Hadeed-Mercer Rug Cleaning, Inc.
Address: 3116 W Moore St, Richmond, VA 23230, USA, US
Telephone: +1 804-358-3811

Hadeed-Mercer Rug Cleaning, Inc. is a laundry, located at 3116 W Moore St, Richmond, VA 23230, USA. They can be contacted via phone at +1 804-358-3811, visit their website www.mercerrugcleaning.com for more detailed information.

Location :

3116 W Moore St, Richmond, VA 23230, USA

Contacts :

Added by Jopie, at 08 October 2014

Monday 7:00 AM – 5:00 PM
Tuesday 7:00 AM – 5:00 PM
Wednesday 7:00 AM – 5:00 PM
Thursday 7:00 AM – 5:00 PM
Friday 7:00 AM – 5:00 PM
Saturday 7:00 AM – 5:00 PM
Sunday Closed

Add email
Add business description
Add Social Media
Add Products and Services

Anonymous

13 July 2020

They have had my rug for 3 months and counting. Still waiting for a response form the Manager. Poor customer service.
Anonymous

22 January 2020

Lost my rug and it was lopsided when retuned after 2 months.only charged 1/2 price but rug will never be the same.never use again!!!
Anonymous

28 December 2019

DO NOT USE THESE PEOPLE! I was quoted a price and then made to pay a different higher amount when my rugs were done. Also they asked if I had other rugs if I did they were running a 30% off holiday special that would be applied. When they got my rugs they said that didn’t apply to my service and they tried to sell all these other services and down played the service that they originally said would cover everything. They are just salesman that will say anything to get your rugs in there trucks and then screw you over and charge you more.
Anonymous

18 December 2019

Run away from this company. They have claimed my rug was “lost” more times than I can count to avoid having to compensate or fix damage they caused. They will not compensate me for the ”missing” rug and Joe Hadeed told me to claim it through my insurance, though UPS tracking confirms that he has the rug. He accused me of being rude and calling him a liar (I didn’t, but if the shoe fits, Joe) but he is the one doing all the yelling. There are ethical rug cleaners around. Hadeed is not. After over a year, I do not have my rug back.
Anonymous

31 December 2018

Run Forest Run! Can’t deliver on most basic services because so worried about upselling you to other services. Never deliver on time—have used them twice and both times, major screw up. Had rugs repaired and edges ripped within a month. Will honor repair if you pay—again.
Was privy to an exchange between Joe Hadeed and another customer. Shocked they are still in business. Rudeness and tone was so bad I had to leave the room. Like I said run away, far away!
Anonymous

27 September 2017

I used this company 3 years ago and they did a nice job. However, this last time I feel like I was taken advantage of. They quoted me on the job for three rugs (it was 3 for the cost of 2) and then the cost was about $100 more at the end. And, I don't think they actually cleaned one of the rugs. The stains were still there and it didn't look any different from when they took it. We will not be using Hadeed anymore for our rug cleaning needs. I am not sure if they have changed ownership, but we would not recommend them to any of our friends.
Anonymous

22 June 2017

Classic bait and switch. I received a quote over the phone and was given a 20% discount to get me to sign. Upon pick up of the 2 rugs, they talked my wife into signing up for the "soak and neutralize" treatment and in the true spirit of shady salesmen, didn't tell her what the total would be (only that its $1.19 per sqft). So the quote of $320 to clean 2 8x10 rugs ended up costing me $588 - I could have bought new rugs for that much.

Ultimately it's our fault for not seeing through this company's underhanded business practices, but it won't happen again as I will never do business with these people again. Who really wants to do business with a company where you constantly have to be on your guard to keep them from taking advantage of you?!?
Anonymous

14 April 2017

Received a letter in the mail today stating they have been trying to contact me since October 2016 to deliver a rug and charging me 108 dollars a month for a total of 540 dollars for storage of the rug and please call for delivery ASAP.

They delivered the rug in OCTOBER and it was damaged with a huge burn mark. I am standing on the rug as I type this. So we paid for a rug to be cleaned and repaired. They delivered the rug cleaned but more damaged then they received it. Then they send a bill 5 months later with 108 monthly storage of said rug.

I should have called them and offered to accept delivery. Sketchy company use at your own risk.
Anonymous

23 March 2017

This is the worst company ever. I have never posted a review for any company prior. But the customer service I received was just beyond appalling. I was given misinformation. The girl Christina who answers the phones and makes apts for the company is not trained or qualified in my opinion to talk to customers. She gave incomplete information and was not only rude, she hung up the phone after yelling, when i dared question her about my concern. On repeated requests the owner (Mr.Hadeed) was not reachable and never returned our call. This company due to their extremely poor customer service and disrespect for clients should be reported to Better Business Bureau. My recommendation to all reading through this is to NEVER use them.
Anonymous

28 February 2017

In February of 2017 we had a valuable Mashad carpet cleaned by Hadeed - Mercer. There was a hole in one corner that needed repair and the fringe on one end needed reinforcing. We called one day and the carpet was picked up two days later. It was returned within the week. The carpet looked, felt, and smelled very clean. We had to search to find the repair and even then, we had to look on the other side! An excellent repair!

Three days later a large glass of red wine was spilled on our wool BEIGE (yikes!) dining room carpet! It happened on a Saturday night so we called early on Monday. We thought surely the lapse in time had made the stain worse. They picked it up the day we called and it was returned a week later. We were thrilled to find the stain gone! Who would have thought! We felt the cost of cleaning the entire run and removing the large stain very fairly priced. Less than 10% of replacing the carpet.

The gentlemen who pick up and deliver are knowledgeable, prompt and extremely polite. All-in-all, we are delighted to recommend this company to anyone. Even your most valuable carpets are safe with them.
Anonymous

12 February 2017

We had a light colored oriental rug in the dining room, between the spills and the cats it was a wreck. Hadeed fixed it up, got it cleaned, fixed the edgeslooks great again. We have it in the master bedroom now. They are coming for the front hall and living room rugs next week. I'm sure they will look just wonderful when they bring those back.
Anonymous

28 July 2016

Would NOT recommend them to anyone nor would ever use them again! Only
Gave 1 star because it wouldn't let me submit with zero! Horrible service and quility of work. Dog hair was still in all our rugs and the amount of dirt that came out of them was ridiculous-even after a personal vacuum. For taking 2 months to clean our rugs would expect much better outcome especially for the price you pay for professional rug cleaning. Poor communication and operations throughout the process and even lied to us saying that they had called stating our rugs were ready! They never called and our rugs were not ready! The only positive experience was the delivery men. They were very nice and I feel bad for them having to be the face of your business and deal with unhappy customers when they take no part in the cleaning process!
Anonymous

11 June 2016

Couldn't be happier with my rug cleaning. All 3 rugs were cleaned and delivered by ver polite young gentleman. The puppy mess was gone and my carpetslooke great.
Anonymous

17 January 2016

Posting a review after my second experience with Hadeed-Mercer after reading many negative reviews. Back in 2013 I had a wood/silk rug cleaned with them. In this case the gentlemen picked up and dropped off the rug, very polite and professional. The turnaround on the rug was reasonable and estimated up front so no surprise there (~10 days), additionally price was reasonable and as estimated. I just had another rug cleaned with them which I dropped off with them 1/3/16 and it was returned today, again very polite and professional delivery team (which they sent a picture of the main delivery guy via email so I knew who was coming to my door). Quality of the cleaning in both cases was great and I have been very pleased with their service, prices, and prompt turnaround times.
Anonymous

26 August 2015

Haha
I was trying to find the rug cleaner that just had to settle with a big check to a client they ripped off after going to court so I could avoid the company. I am guessing Hadeed-Mercer is the company to avoid! Thank you google reviews!
Anonymous

15 October 2014

By phone I was quoted a reasonable price & a 7-10 day turn-around time. When the rug was picked up, I was surprised to be required to pay a $150 deposit. After two weeks I was called from another location (Fredericksburg?) where the cleaning had taken place and asked if I wanted to spend $2,000 on repairs to the binding and the fringe. When I refused that, I was told that I would be called when my rug was ready to be delivered. After at least another two weeks, I gave up waiting and called the Richmond office and was told it would be delivered to me "by the end of the week." Two weeks later while I was out of town, I received a call saying it was ready for delivery. In all, it was TWO MONTHS after pick-up that my carpet was finally returned to me.
My oriental carpet looks clean and the delivery people were very nice, but I don't recommend this company to anyone who dislikes inadequate and misleading information, or anyone who would miss having their rug.