They were incredibly helpful, dealt with a clerical issue with IRS for me and charged me nothing. I would definitely return to them for in the future, Roberta Kramer was very pleasant and resolved my issue quickly.
My worst experience ever! The most disrespectful people that have absolutely no idea what they are doing! They call themselves tax professionals but a 10 year old kid does a better job filling your tax! They messed up my taxes twice and I got audited both time..
I specifically asked not to be set up with an appointment with Sal. I confirmed an appointment with Katherine, but when I showed up to my appointment it had been changed to Sal without my knowledge or consent. This is absolutely unacceptable!!!!!!!!!!!!
First time EVER in forty years of doing taxes have I received a letter for penalties. Then trying to get customer service to have someone contact me...what a nightmare. Questions arose from this years preparation and in calling back for answers to those I'm told the person that did our preparation is only a tax season helper and not an employee, not even a CPA. Then told that the erroneous instructions SHOULD not cause a problem. Well they did and now trying to get them to cover their mistake is going around and around. Not professional, not definitive when dealing with the government? Will most assuredly not be utilizing the services of HR again. Pretty much looked like she was using a TurboTax form, but couldn't figure out instructions, kept inputting incorrect data....then charged one hundred forty two dollars in preparation fees and although penalty is relatively small it could catapult into huge issues with liens and property as the letter stated. Thanks HR for the crap pill. First one I've taken in forty years of tax preparation.
DO NOT GO HERE! I used the one in Santa Barbara CA( La Cumbre Plaza) guy named Salvador Salas preppep our taxes. HORRIBLE!!!! He doesn't know what he is doing, he cannot answer your questions. Basically H&R Block sucks because they charge you more for doing the taxes than what you actually get for refund. I paid almost $500 bucks and got back nothing. Bad experience with this guy.
Robert M. has filled my return the past two years. Always professional, informed and timely. Thanks Robert!
I have always had such a wonderful time here. They are respectful, caring, and thoughtful. They have helped me for over 5 years and I wouldn't go anywhere else. Ask for Carol, she's amazing.