Friendly staff! Greeted at my truck before I could even go to line one!
I must say, I'm appalled at the low level of customer service at this location. Never heard staff laugh and boast about having a poor rating and a high level of complaints before. They think it's funny. The communication skills are very low. They charged me for work done, that when I questioned them, they hadn't even done the work. They are highly over-priced due to taking advantage of being the only freightliner around. 50 miles down the road, I had to fix their repairs. This is also one of those fix one thing and break another places. Many of their techs are young and appear to be frezh out of vocational school. Their troubleshooting skills rely on reading the manual. Even if you know the problem, they will tell you, you're wrong. Then they hold your truck hostage behind their "7000 volt fence". I would never trust my truck in the hands of these incompetent fools again.
The service and parts personnel are very friendly and courteous. They made sure all my questions and equipment issues were resolved.
All around great place with great service. Good people with good prices in both sales and service!
Worst shop ever!! The staff in service dept have very poor attitudes. The worst attitudes I have ever encountered in my life.The one exception is the evening service manager he is a gem amongst some common rocks. He's is truly too good for this place.
They left my windows open, took me two days to get rid of the flies. Took almost 8 days to replace a wire. What a shame this place is! I am going to purchase a 2018 Westernstar in two months, you can bet it won't be purchased here.
Save your money, go else where!! They'll never get to you truck. Not your quick and convenient shop. But if you have weeks to burn, it might work out fine. Good luck
We was told on the phone that everything was ready to go but when we got there we still had to wait almost an hour hour-and-a-half.
This dealership has earned my visit anytime I'm close and need repairs, awesome pricing and work. Friendly and professional services. Just a great overall experience. 36 years of dealing with dealerships this one really impressed methanks H&H freightliner for getting me back up and running. 👍👍👍
What a great dealership, went up and beyond to get us up and running, I want to thank Niki Davis for her smiling face, and great personality,and to Dean the tech who work on our truck after hours on Saturday so we did not have to come back on Monday, you all are the best
If I was you [driver]I'd fine another place to get my truck services,because these guys work the way they look,,except maybe one,they have very nasty attitudes (matt)and the warranty lady (brenda)they need human relationship program,,if they ever get my AC-DC fix I'll try my best to never aquire there service again,, sorry bunch of mechanics
My truck has been in the shop for over a week and because of them I"ve lost out on 2 opportunities to pull UPS loads for the holiday. First, I was told the truck will be ready the Friday of that week I brought it in. When I called Friday to pick it up, I was then told it won't be until Wednesday of the following week before I can get it. I asked by what time? By 1 pm. Call them 12:30 to let them know I am on my way to get my truck and now they say it will be 2pm before I can get it. I think these folks are in no hurry to fix my truck because I live here in town and they are taking advantage of that. What they seem to forget is that I am a Independent Contractor and the more I wait for them to fix my truck the more money I'm losing sitting around.
Here's another reason why I am dissatisfied with H&H every time they repair my truck and I started down the road something minor is either wrong with the truck or missing due their fault.