Staff made every effort to help my family member feel comfortable. She was there first respite client and did a good job. I would use them again.
I cannot say enough about Grand Brook. The nurses, aides, office staff, administration, chefs, maintenance - everyone at the facility makes it possible for me to sleep at night, work during the day, etc. and be confident that my mom is getting the very best care possible. I have never had a problem getting a response from anyone. I feel comfortable asking questions about Mom and her care. I have had other family members in other facilities and not felt near as confident in the care that a loved one is receiving. Grand Brook's "normal" would be considered way above and beyond at any other facility. They make us feel welcome and a part of the GB family. We are blessed to have found such a wonderful home for my mom.
I called to schedule a tour of Grand Brook for a possible future home for our mother. I was given an appointment for the next day. Upon arrival Ms. Glenn, Director of Community Relations offered a warm welcome & asked to hear about my mother & her needs. She then explained the philosophy of the care given at this facility and a description of all available resources. Having completed her conversation & making sure I had no questions, she took me on a tour of the entire building. I was already impressed by what I had seen & heard to that point. However, the feeling I had while touring was extremely positive. It was like you could just “feel the caring”. I felt more like I was visiting a relatives very large home with several family members caring for the elders of their extended family. I would highly recommend this facility to anyone looking for assisted living or memory care for themselves or a family member.
Warning: this is long ... but it’s important!
Five stars is not enough! At the time we needed Grand Brook for our Mother, we were not new to care facilities. As her dementia progressed, we proceeded through an assisted living facility, then another assisted living facility that was more geared toward dementia, and then finally memory care. We are a very involved family, and are fortunate that Mom was well cared for at every facility ... until she got to memory care. We had moved her to a well-recommended facility, and were assured they could meet all of her needs. The reality was quite different. After a string of very serious safety concerns, it was glaringly evident that we needed to move her, and quickly. Grand Brook was a newly opened facility, so we decided to talk to them. Their immediate concern was OUR MOM. Not money, not how much staff would be required for her care, just simply that they firmly felt that they could not only meet all of her medical and physical needs, but also all of her “personal” needs ... picking cute outfits, jewelry, food likes and dislikes, etc. They were acutely aware that we had grave concerns about her current safety, and they were able to get her entry to Grand Brook “fast tracked”. She was moved in and settled within 48 hours. Mom lived at Grand Brook for 4 months before she passed away, and Grand Brook lived up to every promise they made to us, and beyond!
After moving my 98 year old mother twice in a matter of 30 days, we have finally found such a wonderful place for her to enjoy herself. She is happy and content and is so well taken care of. The staff at Grand Brook go the extra mile to make each day filled with happiness for their residents. I would highly recommend this facility to anyone who is considering a memory care home for their loved one.