The quality of the bathroom is completely unacceptable. I have been a member of several golds gyms over the years and bathroom cleanliness has never been a problem. This facility needs to work on a process for maintaining cleanliness in the bathrooms. It is becoming worse over the last few months. The floors are sticky, there’s a strong urine smell, moldy showers. It is a health hazard.
Many gym members are going next-door to use the restrooms at Publix.
I joined this gym because it is very close to my new house, however if things don’t change I am strongly considering taking the 30 minute drive back to Gold‘s gym Westchester.
I know many many gym members have been complaining, I’m not sure if management does not care or is having a staffing issue? Every time I’m in the locker room gym members are talking about how disgusting the bathrooms are. There is absolutely no way that management is unaware of this problem. Hopefully they will learn to value sanitation a little more.
Jake is the worst manager ever, even worse then Megan. Who doesn’t understand the importance of SOAP in a locker room - Mold in the showers. I feel bad complaining every day to the front desk but this has been going on for months. I don’t understand. No wonder everyone’s leaving. Guess I will be too
The management was fantastic and the staff was great as well. They were extremely patient with me while trying to get me set up and just overall great while being a member for thhe time being.
Great gym! Super friendly staff & great prices. A little bit for everyone including classes and free weights. Maybe 8 or so flat screens by cardio machines. Love this gym!
Zenas was very helpful and gave me a great tour of the Golds Gym Facility. I’m glad I joined and am already in much better shape after 1 month.
Professional Staff and very friendly. Willing to help and accomodate the members and assist with a care and thoroughness. I appreciate their timely manner of expediting business. The tour of the facility very accommodating and affordable.
I joined today and Joe, who helped with this, was awsome. He helped every step of the way, patiently explaining all details. Even pleasantly repeating some details. He was very positive and upbeat and the gym had a great selection of machines. I didn't have to wait for any except the rowing machine, there were only 2.
Overall, a nice experience and a clean, affordable workout facility.
I just couldn't stay away! I made a workout room in my house, but I'm compelled to actually workout much more effectively in a gym setting! You cannot beat Gold's for the low monthly membership fee! It's always clean, and everyone that works there is always pleasant! This will motivate me to reach my goals more rapidly!
Everyone was super nice and willing to answer question in a non-judge mental setting. Megan was the sales person and she was friendly but not pushy. I'm excited about my training session I immediately set up with Seth bc he is willing to meet me where I am and help me reach goals. I left excited to get back into the gym and getting healthy.
I walked in Tuesday and spoke to Megan about membership prices. Megan gave me the tour of the place, it has changed since the last time I had been there and that was about 3 yrs ago. It looked like they added more equipment and made a more designated free weight room. I came from a competing gym that had everything Golds had but there memberships were high. Golds membership was more of the range I was looking for and the perks were great.
Today was my first workout and I just had to get use to the way some of the equipment works but other than that I had a great workout. I will say the staff was great and it helps when you have a General Manager that has a great personality as Megan does.
I always go to this gym in the morning. The equipment are always working and always clean. Hope is always friendly and helpful. She is the hardest worker at the gym. She is always on time. She is nice to everyone that comes to the gym. She deserves something for all her hard work. Hope make this gym great!!!!
I have been a member of the Swift Creek Gold's Gym for years (4 i think) I'm part of the 5am crew 5 days a week and look forward to seeing Hope Seaman everyday. She is the best front desk person ever. I swear if she leaves, I'm out Great personality, friendly, and always willing to help out. I drop in on the weekend and the front desk people just dont compare. Plus as an early morning person, no lines, no waits, just a great gym experience.... Men's room ..... well it needs work
Be careful with the fees they charge. Review your statements Periodically!!
We have two accounts/ memberships, but they had been overcharging us since past two months. I tried to show them the credit card statements as objective evidence (clearly shows 3 transactions of 9.99 for each month for the past two months). Neither of the staff members nor the manager was able to help (except this gentlemen named "Michael"). He at least gave me our agreement numbers and the phone # for ABC financial.
I was even told by someone at the check-In counter that we are not the only two accounts they have to worry about.
And then while I was trying to explain them the issue they said that they do not want to hear me complaining. If they keep this attitude, I am very sure they will have to worry for less and less accounts each month :)
I called ABC financial, they could not verify all the transactions. The person I spoke to was very nice but she was not able to resolve the issue. Asked me to provide all the statements with charges/transaction in question. I have sent the details, hope they figure it out.
Otherwise Golds Gym will loose my membership.
Also even though Gold's Gym claims to not handle the finances, they do directly charge you these ridiculous fees. The transactions on your statements will help you identify which fees were charged by your Golds Gym location and which by ABC financial.
In the grand scheme of things our two accounts might not matter much anyway :)
First off I have been to a couple of Gold's and all seem to be the same. You get what you pay for.
Locker Rooms:
Well..... First off it is sometimes disgusting in the afternoons. The men's room can smell so bad at times I don't even want to go in there. I find that members rarely use locks on the lockers so I have to spend 2-3 minutes opening lockers to find one. You can just tell they aren't cleaned throughout the day.
Equipment:
I question if it is ever cleaned. When I was a member of American Family they always had a person cleaning equipment and just the facility in general. But the equipment is nice and overall always operational. The Colonial Heights Golds seemed to have a problem fixing stuff and it would have a sign on it for a month or more sometimes.
Tanning:
Decent beds for the price. They will give you some color but you probably wouldn't get a complete tan from them.
Massage Chairs:
Nice but awkward when people are walking by from outside staring in.
Cinema Room:
My favorite spot in the gym. My only complaint is that they forget about restarting the movie. You could use that they are busy up front but I have found that to more untrue than true in most cases. One Sunday the gym was completely empty and the credits rolled and the menu played for over 30 minutes until I went up front to ask them to start it, I found them socializing....
Customer Service:
Overall lacking because they only hire high school or young kids who really don't care.
Other thoughts:
My biggest complaint is that they hold group sessions beside the check equipment and take the whole area. If you are going to have a group session you need to plan it in a group room and not take up the actually gym space. The gym is too small for group sessions on the floor.
This gym has been the best experience i have ever had. Every time you walk through the door there is always someone who is ready to greet you. Very friendly staff. They have always been very efficient in the gym. Not only are you able to have many different types of equipment to work on they have GREAT training programs. They take their time in learning about your exercising history and work on better eating habbits as well. The payments for the training programs they offer are very flexible as well. I would recommend this gym to anyone!