Visiting from out of town and were told there was no self wash service available. Even though there were comments of how great it was.
Disappointed. Thought I had found a great natural pet store and was a loyal customer but after my last few visits, I will be taking my business elsewhere. Unknowledgeable employees that cause major screw ups that have impacted my dogs ability to have food and my bank account. Have learned my lesson and won’t be returning.
Got my 1 year old labradoodle groomed here and they did such a good job. Highly recommended.
The overall store and staff is amazing. The atmosphere is very friendly and you can sense their business is passionate about serving pet lovers. I was recommended by a friend to visit their store and I can see why. I actually had a negative experience for my dog with a groomer my first visit which was a shame. I was pretty unhappy with the groomer and decided to reach out directly. When I reached out to the owner, Blake, he returned my message immediately and took the time out of his morning to listen with open ears and discuss my concerns with me and work on a resolution. I can’t speak more highly of him and what his business stands for. The integrity he showed during our conversation turned a disappointing experience into a returning patronage. We worked together to make things right and he shared his own viewpoint on the situation that I respected. I love to support independent businesses such as his, and I will continue to do so based on how he resolved my initial dissatisfaction and his vision for his business.
Pretty good! I like the food that they sell there for my cat (they're very educated on cat and dog diets, and I went for open farm after doing research on how sustainable and ethical it is) and it's a cute shop. The grooming seemed a bit overwhelmed today and weren't sure what my cat came in for despite scheduling it the prior day. She got her nails trimmed which I didn't request, but she smells good and looks good! She even came home calm which surprised me from a kitty who despises water. I also understand that today was really busy for them. I was happy to see my new rescue cat come home with a clean look regardless. I'll keep getting food and toys here no doubt at least.