Good service.
Call ahead.
Jeff and Tori were genuinely interested in helping me obtain the vehicle I wanted at a price I could afford. When I was picking up my vehicle, the general manager introduced himself to me and thanked me for coming to Fox Motors. I don't think a gm at any of the places where I have purchased a vehicle in the past has ever made a point to introduce him/herself. Also, the business manager Patrick was easy to work with. What also impressed me was I asked that we communicate via email, as it is easier for me to communicate that way. They honored this and did not call me, except when I asked them to call. I had a very positive experience with Fox and would highly recommend this dealership!
As always, the staff at Fox Charlevoix are courteous, professional, and perform the needed service very well and a timely manner. This dealership is a much needed asset to our area.
Ask to do some thing on my handi~cap van. They ran it thru there machine and it said what l wanted & told them to replace on it. And then charged me $256.?? Some change for a Sheet of Paper stating what's wrong with it. Went across the street and asked a Sales Person if they could put a automatic rear gate opener & auto slide out ramp on the back {ramp would be a folded ramp so would be just over 6'lg}
Received a phone call back that they have a roll of seat in the back of a new one's. I wanted price on the used one, with no seats. Do Not Under Stand Why, that l can go down to the Clock Company and just order a new Handi~cap van. So the Fox out Smarted me again. Thanks Randy Verburg
You know or have any idea the price on them ??? Must be if Your in a wheelchair You get Millions from the Government !! Maybe you do if nothing is Wrong with You and You Know all the ways to get Grants from Government and Auto Dealers. My new Wheelchair cost $$24,685.00 Yes more than a small car and the small car will be fixed for you after Three Months Not my New Chair
[Thank's Dan ,,,,,,,,,.you should of kept
Making your soap, or Better Yet Help the
Disable you would of done so much better.
Your Heart would Really of Showed Off of
How much that You care for the Disable !!}.
Absolutely impressed! Fox Motors Charlevoix goes above and beyond with their customer service and attention to detail! I felt like they truly cared from the moment I walked in the door all the way through the purchase of my truck and even the service after! We will be back for many years to come! Highly recommend!
Friendly staff, nice clean updated building, and a good selection of cars. Salesmen weren't pushy at all, let us browse at our leasure. Answered any questions we had with ease.
Called to schedule a visit because my 2016 Silverado was locked into 4wd. They got me in the next day.
Chad was super professional. It turned out that a recall had just come out that required some reprogramming. They got 'er done real quick and got me right out of there, no fuss.
Excellent service!
I was pretty annoyed when the service writers were all too happy to tell me I did not in fact receive a free oil change with the purchase of my new truck from Fox Charlevoix. I was told several times that I had the first three oils changes free, one from the dealer and two from the manufacturer. Then I was told I had to give them a perfect score on this survey, which made me want to not want to give them a perfect score on this survey. Normally I forget surveys entirely. Not pleased.
Very helpful & friendly staff. Made sure to take great care of my poor jeep, and fixed her up the same day
I just bought a car from Fox and couldn't be more happy! I work and go to school full time and have very little free time, so it was difficult for me to shop for a car.
I was very lucky to work with Erin, she made it easy to work around my schedule, come in for a test drive and fill out paperwork. She actually listened to what I wanted in a car and helped me find something that fit my needs and was affordable!
In fact, everyone I talked to at the dealership was extremely friendly and helpful. I truly feel like my satisfaction was top priority.
I had been shopping around all day at other dealerships and was ready to throw in the towel. I'm very glad that I gave Fox a chance. If I hadn't I'd still be out looking for a vehicle!