FlatRate Moving Los Angeles

Location :

7959 Paramount Blvd, Pico Rivera, CA 90660, USA
Added by Jopie, at 13 April 2022

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• Yvette Le

  21 September 2022

  My relocation team has just left, and I immediately want to share how remarkably professional, polite, and truly top notch everyone has been throughout the entire process. From start to finish - literally from the time I submitted an inquiry to seeing the team off, it has been a great experience. I hate moving and it’s been an incredibly stressful time, and this wonderful team including Monica and Arzelia on the logistics and intake side, and then Carlos (Senior/supervising team-member), Roberto, and Omar as the three-man team of movers were superb and gave me so much relief. They helped alleviate a ton of stress. Each person’s communication throughout left nothing unclear or uncovered. They were also just kind and a joy to speak with. I have already shared that I’ll be recommending this team to everyone I know. I have done multiple long-distance moves, and several more local moves. Trust me - if you have a headache trying to find professional, safe, fast, friendly, gracious, considerate movers at a reasonable price - book this team. Stop looking and know that I’ve already done a million comparisons for you. Also, I love that this team does not outsource their work. It’s all FlatRate employees, who you can tell are proud of their work and company. These guys genuinely went above and beyond!! You will not regret booking with FlatRate. Also, from a planning and logistics perspective, I loved the pricing process - it was clear, precise, no crazy wild fees, or surprises. Again, zero complaints. Only the best praise and so well deserved.

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• Uana Coccoloni

  01 September 2022

  We used Flat Rate moving for our cross country move from LA to Miami in May 2020. When they delivered our items, several were broken, our dining table top was missing (base was delivered but not the top!), our couch was broken, dishes and personal items were damaged, and multiple boxes (10-15) were missing. We reached out, had several emails back and forth sharing receipts, values, etc. which totaled $10,000. Flat Rate sent a check for $750. We have been trying for over a year to get someone to follow up with us to understand how they could be at fault for ALL of this and they have the gall to send a check for $750. Unacceptable doesn't do justice to how this has been handled. Flat Rate should be ashamed.

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• Geoffrey Lieberthal

  26 August 2022

  I never write reviews for businesses. Only a "once in a lifetime" type of experience motivated me to deviate from my practice of generally keeping my opinion to myself. It was my terrible experience with FlatRate Moving and, in particular, with its claims department, that rose to a level of absurdity and malfeasance that I felt a moral and social obligation to warn others to steer clear of this company.
  
  You may not realize it when you hire a moving company but you are entrusting them with your most precious possessions and this company, at least in our one experience with them, destroyed or lost most of them. And then tried to weasel out of paying us back for what they lost and destroyed.
  
  We left NYC when COVID hit with a seven week old baby and were forced to have our apartment packed up shortly thereafter and put into off site storage. I am not sure why we chose FlatRate but it was a decision we would soon regret. The packing of our items went off without too much trouble. The trouble began when we wanted to access some of the boxes in storage. We called and called customer service and generally got "mailbox full" messages and when we found someone live to speak with, they were a combination of not helpful and not consistent in what they told us. We were seeking to have about 10 boxes removed and sent to us in Colorado where we had relocated. This was far beyond the capabilities of FlatRate so eventually we gave up.
  
  After settling into a home in Colorado earlier this year, we felt it was finally time to have our possessions shipped out to us. We were told that, upon beginning to prepare to move our possessions, that they had found water damage in select boxes - about 40 of 200 boxes. In addition, several pieces of furniture (couch, mattress, etc..) had also suffered water damage and now had mold damage as well and were unrecoverable. We were sent photos of the water damage and had a day to decide what to be shipped to Colorado as versus thrown out. No local inventory was made by FlatRate of what they removed from the 40 or so boxes that had water damage. They packed some items in new boxes with new numbers in the property inventory but did not label what was in those new boxes.
  
  When our things arrived in Colorado what we found was that over a dozen of the new boxes (that contained uninventoried items from the boxes they identified as water damaged) did not arrive. They had been lost. Further, some of the items that were not water damaged or moldy had been broken in transit. We were asked to fill out an individual claim and provide receipts for each of hundreds of damaged items in order to receive compensation for the property we lost. So, we spent many many hours doing just that. The total value of the water damaged and broken items was $44,000. What we could not value were the items in the dozen boxes that they packed but never arrived. We did not know what was in them but we knew that some high value items like Chanel purses were missing from what arrived. We suggested we call it a day and settle the overall claim at a little over $50K.
  
  What followed was months of radio silence. We would ask for updates from FlatRate on our claim and receive none. We would send about an email a week asking for an update. Eventually we receive an email. It says this: your claim has been settled and we are sending you a check for $4500. There was a small list of items that added up to that number - It valued a 6 month old $10K couch from Restoration Hardware where we had provided a receipt at $600. And so on. The dozen missing boxes? No value placed on that. Many of the items we had receipts for were just excluded from the calculation. Overall, a nonsensical response to a meticulously built claim. You'd think maybe a phone call would accompany a high value claim issue like this. No phone call from the claims department or from the company.
  
  So, we are hiring a lawyer and are beginning a legal process to reclaim the value of the property destroyed by FlatRate.

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• Marley Glassroth

  21 June 2022

  I have used FlatRate to move locally (in NY) and just used them to move me across the country from NY to LA. Both teams were amazing, super thorough, easy to work with, and totally professional. The team that packed me did an amazing job, not one thing broken. The team that moved me in was also amazing, super fast, knowledgeable, and professional as well. Highly recommend this moving company - they have a done a great job for me multiple times now.

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• Jon Monastero

  20 April 2022

  I hired FlatRate Moving for a cross-country move and am happy to give five stars for the pre-move coordination, and the pick-up of my belongings. I was not present at the pick-up location but family members who were said that FlatRate was professional, efficient and took excellent care of my family's belongings. I will gladly leave another five star review upon delivery, and based on everything to date am confident that will be the case. FlatRate, in my opinion, is the most professional and quality moving company out there today and I will gladly recommend them to friends and family, and would hire them again in the future if needed.

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