Essence Suites

Location :

14455 South La Grange Road, Orland Park, IL 60462, USA

• Anynomous

  24 November 2017

  Was recently there and it was a nice place. Room was cozy and the room next to me was playing music but it wasn't to loud to be consider disturbing. And it seem like they were renovating the place so I know they are keeping it up to code. Room was very clean. May use again sometime.

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• Anynomous

  14 November 2017

  HORRIBLE PLACE!!!!! Do not even think about staying here. I never take the time to write reviews but this time I had to.
  We reserved a room in this place and the room was extremely filthy. There was a lot of dust and it seemed like the room had not been cleaned in a long time. There was a spider near the bed; the bathtub looked like it hadn't been properly cleaned in a long time. The shower appeared to have urine stains (please see photos attached) and also a small puddle with a strong urine odor. The ceiling was cracking and the mirror was falling in small pieces. The bed had yellow stains which can be from urine or over use, either way I didn't want to find out. There is mold by the shower which just comes from lack of cleanliness. We saw a small bug when I opened a drawer in the kitchenette and at that point I returned the room and left that place. Someone needs to inspect this building and make sure it is up to code. I do have photos of the mold in the room, as well as the ceiling that is falling. It does not look nothing like the photos they have online. The mirrors were cracked and dirty.
  The worst part of it all is that Jay the manager was very smug and had a bad attitude. He did call me 2 days later and he said "sorry, I know the customer is always right" which I replied to him "that is not the truth, customers can be wrong, but this time I had photos to prove that the room was disgusting" However he did not have any intentions of fixing their mistake (having a dirty room). His employee had a better attitude, and when I showed him the pictures of the room he sincerely APOLOGIZED for giving us a dirty room. It wasn't until I told Jay that I wanted a refund or else I would make this go public and put the pictures on yelp, and report him to BBB that he said he would give me a discount on a room if I decided to go back. I told him no thanks.
  If you want a romantic night, do yourselves a favor and go somewhere else!!! Totally not worth the money they charge.

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• Anynomous

  14 October 2017

  The room was clean and it was indeed a romantic setting however the room is way smaller than pictured on the computer. Also our romantic evening was ruined by whoever else was next to us. Their music was blasting from 10pm all the way until check out the next morning at 11am, I got no sleep and could barely talk to my significant other because the bass of the music was so loud. I called the front desk and heard them talking to the people but they did not listen at this time it was 5 in the morning and I did not want to keep calling the front desk I figured I'd just stay up since I didn't sleep anyway. This was my first time here and it was a very bad experience. I am rating a 2 because the room was clean and romantic everything else was just terrible. While I know they can't control how people act, There needs to be more strict rules so people can actually enjoy and relax peacefully.

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• Anynomous

  21 September 2017

  The location is near many restaurants and it is very easy to find. The property is very clean and the building is fairly well maintained. The staff is very helpful and my wife and I enjoyed our stay. My one complaint was the mattress. It was very firm and hurt my back.

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• Anynomous

  12 August 2017

  We stayed in the Whirl Pool Suite. The whirlpool tub was relaxing and spacious. The bed was big and comfortable. My boyfriend is an over the road truck driver so we needed to relax. The fireplace in the room additional to being able to play music was perfect. We had a nice big counter for food and drinks. Over all despite all of the negative reviews we saw before hand, we highly disagree. This place was the perfect get away for a night. We got to relax and enjoy each others company with the beautiful comfort of the room. We will be returning when he comes back from over the road and we definitely recommend a stay here.

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• Anynomous

  02 July 2017

  Took my wife there for our anniversary. We had the middle priced suite. The pics look look better than the one we had. The place looked like it has not had tlc in a while. My wife wrote a long list of suggestions the we did torn in to the front desk. BTW. To use the facilities you have to but a one year membership. I will not go back. Not worth the money

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• Anynomous

  10 June 2017

  Me and my husband went to Essence for our wedding night. We had a great time. The room was clean and beautiful. We received a free heart shaped pizza which was delicious. The only issue we had was with our rude neighbors who played loud music most of the night. The only improvement I would say Essence should make is being more strict on the noise policy. We had to complain too many times at 3 am.. The manager was very nice about it. She gave us a small credit for the inconvenience. I would absolutely go back.

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• Anynomous

  29 April 2017

  Worst getaway that you can imagine!!!! Stay away!!!!
  Tried to celebrate our 15 years anniversary of marriage with my wife when everything was interrupted by cops after 2 hours of stay.... Needed to pack our stuff in 5 min in order not to get handcuffed. Staff complained about loud music while we were in steam room but no warning was given. Business is business, room was re-booked 2 hours after we paid 250+$ for overnight stay with no refund and manager Patel refused to reveal any proof of videos if warnings was given... For some reason was able to hear cops knocking doors..... Asked pair of people next door if they heard anything-answer was no :) P.S before checking in have decibel meter with you to make sure you are not to loud there. Stayed there about 6 months ago and complained about black hair left in bathtub so I imagine that was a payback :)

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• Anynomous

  17 January 2017

  I think it's time to update this place. The TV was terrible line in the screen couldn't watch most stations. Refrigerator was junk made all kinds of noise. The jets in the hot tub fell off. Wasn't the cleanest. Didn't appreciate having to call the desk on numerous occasions due to the fact the music was so loud in the suite two over our room was vibrating. Don't see myself going back very dissappointed.

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• Anynomous

  02 January 2017

  Booked a room over three months in advance of Valentine's day. Planned the perfect day for me and my wife. Then a month and a half before the special day I got my rate over doubled for the same room. Went from $195-400. Absolutely ridiculous business practice gouging people for Valentine's day. I will never do business with such a shady company every again and furthermore I will go out of my way to tell everyone how horrid this company is. Now I'm sure all of the good places are already taken.

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• Anynomous

  16 November 2016

  Loved it will be back soon just wish there was a way to get the room I see on the website. Other than that perfect

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• Anynomous

  14 November 2016

  Wonderful place will be going back. Just wish I could have a way to request the room in the photo. I really would love the fireplace on the wall of the jucuzz in the essence suite if possible.

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• Anynomous

  16 April 2016

  I never wanted to leave! Amazing place, staff was super nice and attentive and the suite was a dream. My boyfriend and I loved the extra touches in the room and I personally liked that there was a regular shower included as well. It's close to everything you need or want in the area and I never wanted the weekend to end. Will definitely be back soon. Magical place.

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