Name: Emily at Top Electrolysis NYC
Address: 352 7th Ave Suite 602, New York, NY 10001, USA, US
Telephone: +1 646-894-1830

Emily at Top Electrolysis NYC is a hair care, located at 352 7th Ave Suite 602, New York, NY 10001, USA. They can be contacted via phone at +1 646-894-1830, visit their website www.topelectrolysisnyc.com for more detailed information.

Location :

352 7th Ave Suite 602, New York, NY 10001, USA

Contacts :

Added by Jopie, at 12 July 2016

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 8:00 PM
Saturday 9:00 AM – 4:00 PM
Sunday Closed

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Paras Memon

06 July 2022

I booked an appointment at Emily's Top Electrolysis NYC after reading really positive Google reviews, which was affirming and exciting. During the pandemic, my favorite electrologist had to close shop on Long Island and I'd been looking for a new studio in the city.

Booking an appointment at Emily's was a struggle. It involved 2 months of scattered texting from a receptionist at Emily's studio, a conversation in which I had to do all the following up to ask about availability and refresh the receptionist's memory. Finally, I was able to secure an appointment and went to the studio. It was easy to find, but there was no one at reception to greet me. When they were ready to see me, it was already a couple minutes into when my appointment was supposed to start. They asked me to fill out a bunch of paperwork, which they had supposedly also emailed me. Turns out, despite my texting them my email address, they had entered it wrong in their system. After expressing some frustration and panic that we were handling these tasks within my appointment time, the receptionist decided that I could do it after my appointment.

I was escorted to the back by the electrologist. Her name was Dani and she was very nice, but nervous. She started to educate me about electrolysis but I told her I was already quite familiar since I'd been having electrolysis for a number of years prior to visiting Emily's. The electrologist began working on my feet and I could sense that she wasn't getting the right angle to the follicle because she kept whispering frustrated remarks. She also took 2 minutes to take out one hair. I told her I sensed a plucking sensation, and it was clear that she was breaking hairs instead of pulling them out fully. She adjusted the heat. She mentioned the hair was very dry. I was skeptical, but I assumed she'd get more comfortable and quicker as the appointment went on. She took a full 30 minutes to take out 24 hairs. When we hit 30 minutes, we hadn't gotten all the hair out that I'd planned for, and I even said that I was shocked that it was taking so long. My former electrologist would get dozens of hairs out in a minute. Dani extended the appointment by a bit so we could finish the service.

After the appointment, I went home and examined the area. There had been several ingrown hairs on my feet, which I assumed the electrologist would untangle and remove, but nope, they were still there. I was disappointed by this lack of care, but I resolved to wait a few weeks for results. Fast forward 3 weeks later, all the hair grew back and MORE. I called Emily's to figure out what happened. No one answered so I left a message, explaining their hair growth. Later, Emily herself called and left a message on my voicemail. The tone was very defensive. Without saying anything specific about the appointment and my experience, she went on about all the years of experience she had, about how she personally trained all the electrologists herself and while other studios _do_ pluck, her electrologists do not, that I was probably going through hormonal changes, etc.

To put it frankly, it was gaslighting. It does not take 2 weeks for hair to grow back from a touch-up electrolysis session— period. I'd been really polite and patient up till this moment, but it was hard to keep giving the salon the benefit of the doubt. I'd been so swayed by the positive reviews on Google that I kept ignoring red flags that I was seeing and experiencing.

I returned Emily's call but no one answered. I left a message. I called several more times, but to no avail. I finally tried texting the receptionist and they apologized and let me know they issued a refund. Emily herself sent me a rude email, suggesting that I was making up a negative experience because I didn't want to pay for the service.

To be clear, I never asked for or expected a refund; I asked for an explanation and I wanted them to correct their mistake. I would caution against visiting this salon. Maybe they were good at some point, but my experience from June 2022 was not a positive one.
Nicole Spindel

21 December 2017

My sessions with Emily were really top notch. She was very kind, personable, understanding, and gentle with me especially since it was my first time with electrolysis. Emily explained everything fully so that I never felt uncomfortable. The office is very clean, well kept, and has a friendly atmosphere. She was also very understanding when I had to miss an appointment due to a stuck train. I'd definitely recommend Emily and her services!
Abigail Henry

10 June 2017

So happy I found Emily, she is AMAZING! I have struggled with unwanted hair for years, visited multiple electrolysis and gotten failed results. Many blamed my hair type for the lack of improvement.

After working with Emily for a few months my hairs are thinner, shorter and grow less frequently. I cannot believe it! Emily is extremely passionate about working towards your goals and gives it her all each appointment.

I have worked with each of Emily's staff members who provide excellent service as well. Everyone is skilled, careful and dedicated.

Aside from their amazing electrolysis work-Emily and her staff are kind, attentive and honest. I highly recommend Ligimos Beauty Electrolysis to anyone!
Natalee Campbell

20 August 2016

Emily is awesome! I was getting electrolysis done for a couple years, prior to coming to her, but wasn't getting any results. I was told that it was because my hair is thick and coarse. I switched and started coming to Emily about 6 months ago and the progress has been nothing short of amazing. She also has a wonderful personality and is very pleasant to talk to. Long story short, I come all the way from Delaware just to see her. THAT'S how great she is!
Abby Goldsmith

19 July 2016

I have worked with Emily for some time and she has done amazing work . She is very professional, dedicated, attentive, thorough, and personable. She really cares about her clients and puts her all into making sure you see satisfactory results. She is very meticulous when it comes to finding unwanted hair . I always leave Emily's office with smooth skin and notice a difference after every treatment. Emily is also very knowledgable and up to date with what one needs to knows about electrolysis. I highly recommend Emily , I guarantee you won't be disappointed.