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Added by Jopie, at 20 November 2021
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5 Reviews
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10 August 2022
To reply to your reply: No, my concerns have not been addressed to my satisfaction, but I appreciate the call.
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Update: Just had a call from a very polite and professional customer service rep from Eanes who tried very hard to provide me with a good justification for the price they charged me for that capacitor, but simply could not do so. Labor (15 minutes?), expertise (diagnosis was the most skillful thing their tech did, and I would have had that for $88 if I hadn't had him do the work), warranty (isn't that provided by the manufacturer?), and market price.
Now that *last* I can believe: maybe the entire industry is bilking their customers. Can you imagine how much of the market any of them would corner if they became known for charging an honest price for honest work?
Best I can tell, Eanes is simply taking advantage of their customers in their pricing. I'll do my homework more thoroughly next time. I've got to think either their reviews are stuffed or they're riding good reviews from a more reputable past.
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Jury's still out. Their tech, Mike Jones, was awesome. If they can explain how they justify charging $450 to replace a 370vac 40/5 capacitor that probably cost them $20, I'm keeping an open mind. I mean, I'd much rather have their tech do the job, but after paying $88 just to have them roll a truck out, that sure seems a heck of a premium for a few minutes work. I agreed to the price before researching the cost of the part -- seemed astronomical to me based on starter capacitor prices I've paid for other applications -- but I gave them the benefit of the doubt. Surely they have a decent rationalization? They aren't just banking on their customers' naivete?response / report this review -
07 June 2022
Eanes recommended a new system with estimate and didn’t recommend the most expensive system. They recommended one based on the square footage and what we wanted.
The installation crew were extremely polite and worked constantly and cleaned up after they were finished with the job.
I am very happy I chose Eanesresponse / report this review -
05 June 2022
I have trusted Eanes for 6 years, but I am disappointed in the way that I have been treated recently. I paid for the service technician to come out for my 6 month checkup on April 29, and Jacob found everything was in good order. Because our upstairs unit is 15 years old, Jacob recommended that we consider buying a new unit. Spencer Foy came out on June 2, and he found problems with our present unit. Either Jacob didn't do a thorough job, or he doesn't know what he's doing. It seems too coincidental that Spencer found a problem that didn't -- supposedly -- exist 5 weeks earlier. I have lost trust in Eanes.
response / report this review -
04 June 2022
We have had a maintenance contract with Eanes for many years. They have always been on time and the technicians are always courteous and professional. They do a thorough job checking the system and point out any potential concerns that we may want to consider.
response / report this review -
27 November 2021
We used Eanes for "maintenance" for years. Our service agreement to come twice a year cost over $800/yr. We have 5 units.
For whatever reason, we forgot to update our service agreement this year. So, I just changed the air filters myself, one of the job duties connected to such a service agreement; in fact, a main job duty.
What did I learn?
Well, one of the filters had not been changed since 2018. I was not aware Eanes had failed to change this filter. I would have done it myself had they just let me know.
My job is not to do their job.
Take a look at the pics. That filter was 3 year old filter and was filthy.
Very disappointing.response / report this review
