About
Location :
Added by Jopie, at 08 April 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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13 Reviews
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18 December 2017
Service:
Didn't had employees harassing you to add things to the plan. They didn't had my car choice and upgraded me to a better car, which I was happy to upgrade.
Layout:
There is a wait at the register even though they have multiple registers open. The area was pretty simple. Line starts on the right. Area was pretty clean.
Shuttle:
Their shuttle system to the airport is pretty good. I had a wonderful experience with all the drivers. They are always helpful and quick.
Returning:
Returning the car was simple and easy. I was out in under a minute. They email you the receipt, which was instant.response / report this review -
08 December 2017
Great attendants at pick up and drop off! Would highly recommend based on service and price. Will be using this branch again in Dec.
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21 November 2017
The people were courteous and there was no line for a car, though from what I could hear from the representative it could be. I went with the mind set of spending an hour waiting for a car and thinking that they would try any trick to get more money out of me since the car was so cheap (cost wise).
I came in expecting the worst so not to be let down if it does happen according to the other reviews. But everything went smoothly and the cost for a week long rental was just $110, you can't beat that. Just say no to everything else they offer if you can go with out it. One of the reviews I read is if you buy gas for the car from them they will charge you for a full tank of gas regardless, so I said no to that as well. So I would definitely come back to rent from here again, will expect a long wait but hopefully there won't be any.response / report this review -
24 October 2017
We flew into LAX on a Saturday morning. We had a short wait for the shuttle, which was easily marked and visible and were dropped off promptly at the rental facility. The counter-person who helped us, Pedro, was patient, friendly, and knowledgeable. He was also able to offer us an upgrade. His service was excellent. I had read so many bad reviews that I was very worried it wouldn't go well, but not only was the service top-notch, but there was no wait. We went right up to the counter, checked in, got our car, drove it off the lot, all in record time. It was the same when we returned our car on a Saturday morning two weeks later. Could not have been easier or more efficiently done. So happy to report that we had such a great experience. Shuttle drivers were also very helpful and friendly.
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13 October 2017
Had a great experience picking up our car. Kennedy was really nice and super helpful. He explained everything to us and was able to give us a better vehicle at no charge. We were in and out in like 5 min. The car was clean and prefect!!
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02 October 2017
I had an amazing experience today @ Advantage. Every aspect was spot on: shuttle, driver, counter, lines (none), vehicle, price. Simply perfect. Why would anyone pay more for a rental car than they have to when these guys do everything right? #waytogoadvantage
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22 September 2017
I booked through Hotwire so I was a little worried when I saw the reviews after, but my experience was actually pretty smooth. I did fly into LAX on a Tuesday morning so it wasn't very busy. The shuttle came pretty quickly and the driver was friendly. The location was a few minutes away but was clean and I had no wait to get a car. I needed an upgrade to a van and the new price was kind of expensive, but I kind of expected it since I had a prepaid non-refundable reservation (which I wouldn't do again). The agent at the counter was friendly. The car I received was a little dirty on the outside and inside and did smell like cigarette smoke, and I made sure to note any damage prior to leaving. The location is right by the 405 so that was convenient. Checking the car back in was super quick and the shuttle was waiting to take us right back to the airport. The driver on the return trip was awesome! (I wish I had caught her name). My deposit was removed from my card in a couple of days.
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22 September 2017
I am very disappointed with how Advantage takes care of their customers. We had a reservation for Thursday September 14 at 11pm. we had to wait over 2 1/2 hours in a stand up line, it was already September 15th when we got our car. We were on time, paid for a car that we didn't receive on time. Shame on your company for only having a couple workers to work as well. You know how many reservations and what time they are scheduled for pick up. People were turned away as they were running out of cars. Overall, we didn't get our car for when we made reservations for, we had to wait over 2 1/2 hours to receive our car. There were older people in line that had to keep switching with another person in their party to keep their place in the queue. The A/C wasn't working in that building as well. It was a hot, conga line in there. Your company should have a grab a ticket and wait to be called up system (I should be paid for giving you such great advice). That way people could have wandered about and not stand in a ridiculous line forever whilst two people are serving everyone. If you had kiosks, people could have done it themselves checking in. The keys are already in the car, and not much information had to be given. I was traveling with my 1 1/2 year old daughter and it was brutal trying to take care of a little one and wait forever to get our car for that long of a wait and that time in the morning. We weren't offered an upgrade (you were overbooked and running out of cars). No compensation back for the hours we waited for getting our car that we already paid for. Shame on your company for treating people this way and not valuing their time and money. I heard numerous times whilst in line, we are giving no refunds. Very disappointed and wouldn't recommend you to anyone. Also, I have tried sending this over three times to you on your website and keep getting an error message, please try again later. Very convenient of you, so you don't hear how horrible you are doing.
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06 June 2017
They gave us a car with a new corroded battery. Roadside assistance was a joke. Still stranded. They said they would get back to us within 24 hours. Ended up having to buy our own battery and we are still waiting to get reimbursed for it. Not only this, but we wasted an hour waiting in line at the store to even pick it up in the first place. Terrible rental experience.
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09 May 2017
I arrived several hours earlier than my reservation but I was still accommodated and they got me in and out. I still had to pay an extra but I understood the possibility of that going in. The staff was pleasant and efficient. They wanted to get me on my just as fast as I wanted to be on my way but they did so with courtesy and professionalism. I would give a fourth or fifth star if the extra day was comparable to the daily rate I was already receiving.
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29 April 2017
I travel a lot and rent cars often. This company is to be avoided for two reasons. First the delay in a long standing line to be served. Secondly the refuel surcharge was billed at $8.99 a gallon while the price at the pumps is around $2.45. I understand that that a company is entitled to make a profit but this is a clear rip off. I refilled the tank from half full during the journey and paid $30. I returned the car with just above a half a tank and was billed $80.64. A clear profit of $50. I simply would not use these rip off people again.
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27 April 2017
Excellent customer service from the shuttle bus driver to the front desk for rentals. The car I rented was new, clean, and drove perfect! I decided to gas up prior to returning the car and they refunded me for the tank I had previously purchased when I picked the car up. Easy check in when returning the car as well. Convenient and prompt free pick up and return to LAX with no waiting on the shuttles. Would highly recommend Advantage for your car rental needs.
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15 April 2017
My mom and I had just arrived off the plane in LAX and waited 10 minutes for the pick up bus to come. The bus filled up and on our way down the rest of the route, people were furious because they have been waiting there for 30 minutes. There was close to 20 people waiting there. The driver told them that our bus was full and there was another one coming. The people waiting said the last bus told them the same thing and they continued to wait. We left and eventually got to the building to get our car. We went in to see that there was a tremendously long line. We ended up waiting 35minutes just in line. Once we got "help" we asked for the spots car convertible that we had booked and paid for two weeks ahead. He told us that they had no convertibles available and that one was coming in 30 minutes. He then gave us the option of having a VW beetle convertible. But no, we did not ask for this beetle convertible. We booked a sports car convertible because we wanted a sports car convertible. We told him that we would like to wait for a convertible. We also requested a discount for having to wait an unreal amount of time. They took $10 off. $10. Yes they gave us a discount, but $10?! Ugh. After 45 minutes of waiting, the same guy we had talked to earlier told us that the people with our car extended their time and we would have to wait 2 more hours. We then told them that that was NOT our problem. We went to the manager with our situation and she said that there was a convertible in the car wash for us and it would be out in 15 minutes. 25 minutes later of waiting and endlessly watching other vehicles come out of the car wash we still didn't have our car. We had asked multiple people to find our car, and finally someone did. He pulled up with our white Ford Mustang convertible. This vehicle that we had been waiting for a total time of about 2 hours had countless scratches and and dents. We did not ask for another car at this point because we wanted to get on with our vacation. This was an awful experience. If I could I would give it zero stars. The reviews do not lie.
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