About
Location :
Added by Jopie, at 27 October 2021
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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5 Reviews
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11 May 2022
Came in 5/9 with in-laws, who traveled over an hour and were excited to help with fireplace insert. Long story short - your “40 year vet salesman” was a jackass, had zero tact or self awareness. I’ve met people like him, just never in sales. Talked over every word and had terrible assumptions. He questioned why we were there: “so easy a 12 year old could do it!” He proclaimed just before snatching the promotional pamphlet out of my hand “these things are a commodity around here!”
I work in construction - and I’d accept this level of ignorance from some guys workshop I just walked into, but you guys have a showroom open to the public. Btw, Lloyd seemed pleasant (but quiet). My advice to you, don’t acquiesce to his behavior. All negative reviews seem to point to this guy. Maybe keep a few snickers bars around for him. // Im not surprised that I wasn’t remembered (despite my introduction). I’m confident your dog remembers me because I have a cavalier at home.response / report this review -
25 March 2022
I called to schedule a servicing of my gas fireplace (which I had bought from them years ago), and when I explained the problem I was having, Ian patiently explained to me the possible causes, how to check for them, and how to fix the ones that could be easily fixed. It would have been much easier for him to send someone out and charge me $250, but he didn't. It turns out that I was able to do what was needed myself, and I didn't need a service call. Couldn't be happier which how this company operates.
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05 January 2022
Had a terrific experience with Dreifuss. From sales with David to scheduling with Lloyd and then a fabulous installation with Freddie - the process was smooth and easy. With supply issues across so many industries, we were thrilled that we received our gas fireplace insert so quickly and an even faster turnaround to install. Freddie helped walk us through the instructions, product care and gas connection. Thank you!
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17 November 2021
best phone support ever! Ian helped me figure out an issue with my gas fireplace over the phone! It would have cost us money for a visit, but this guy troubleshot our issue and resolved it by phone. Demonstrates their expertise and willingness to go the extra mile! Thank you!!
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03 November 2021
They went above and beyond helping our family and put us at ease. Wonderful company.
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