Nice staff. Fast service and good prices.
Always have a good experience, if they screw up, they fix it. Only issue is it often takes an hour or more just for a rotation of tires.
Never had an issue with the employees. They all seem to be well trained and respectful.
A guy name Morgan waited on me you could tell he didn't want to be there at all by his demeanor. I brought in a cracked rim for a BMW so I asked him if he had a rim or wheel for a BMW . With out even looking at the computer he got a little snippy and said we don't have a wheel for a BMW. I went to Kalamazoo and behold they carry wheels for BMWs no more going to dicount tire in Benton harbor and hello to Belle tire.
Called, talked to Morgan, and was told they had a tire in the size I needed for $92.97 mounted and balanced. Get there, after I left work early, and was then told "someone sold it out from under me." I call bullshit. Then he proceeded to attempt to upscale me. A male, that is not nieve. Will not be recommending "Discount" tire to anyone.
The service was aweful. Was told it would be a two hour wait (no problem) and said they would call me when it was done. I ended up calling them three hours later and they said it was done Still no big deal. The problem was that they did even do any of the work to it. Nothing was done. How do you mess that up? Last time at discount in Benton Harbor.
It's a nice place what I like is they don't have Wi-Fi and TV's like belle tire or other big chain tire shops because you don't have to wait for a long time here at Discount plus when your here ask for Matt he'll take good care of you.
I was in this store recently to get a new set of tires. While waiting on my tires to get changed, I got to witness a couple of great instances of customer service when some customers came in with complicated situations. Nice job!
I have purchased 2 full set of tires from Discount Tire in Benton Harbor. I have always found them to be the cheapest for the same tire as local competitors. On top of their low prices, they have exception customer service. In the past year I have gone in for 2 flat tires that needed to be repaired. I was fully expecting to pay for the repairs both times, but they did not charge for the repairs and simply thanked me for my business. I do not have the warranty on my tires either. This is what true customer service looks like! Today I worked with both Matt and Morgan, who were both very friendly. Thank you for a great experience.