Delta Air Lines, Inc.
1030 Delta Blvd, Atlanta, GA 30354, USAAbout
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Added by Jopie, at 24 May 2022
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5 Reviews
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13 September 2022
after my last flight I am changing my 5 Star Rating to a 3 Star.
The only reason I give it a 3 Star and not a 2 or 1 is because of the Food, the great Onboard Service and how Mel handled my Situation.
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My recent Delta Airlines experience:
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Just like most Airlines Delta has turned into a disaster. Delay after delay. Mechanical problems. Delta Crews are rude and don't care about passengers when they are faced with delays and thus miss connecting flights and can't make it to the planned final destination. This delay made me miss my flight to Europe and in turn made me miss my Cruise. This entire trip has been a disaster. I guess Delta no longer gives a damn about the people that pay the bills.
It appears to me that Delta keeps these schedules so tight without keeping in mind that people have connecting flights. When a flight is delayed and you miss the connection the entire vacation is effected and ruined. When you try to figure out what is going on you basically hear we don't care and that's your problem. Even the flight from Atlanta to Amsterdam was delayed and I almost missed my connecting flight. I am very disappointed with Delta.
I was put up for the night in Atlanta. I arrived at the Airport at 9am. I spend over 1 hour trying to get a flight to Europe. Mel at the Service counter did a great job. At 1st I was supposed to fly to Detroit but I suggested to Mel that I would be willing to wait in Atlanta to catch a flight rather than flying to another City. Mel made a few calls and was able to put me on a flight to Amsterdam on a Delta Flight. My flight was not until 8:20pm. It would have been nice to be able to use the Sky Lounge but he told me that this is not possible even though I booked a Delta One Ticket.
KLM never put my suite case on my flight - they left it in Amsterdam.
This mistake cost me another day of my Vacation. I am not sure how this can happen that the Airline does not put the Suite case on the Plane.
Overall I am very disappointed in both Delta and KLM
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I love flying with Delta. The Service is implacable and the Food is very good. I have been flying with Delta for years and never had a bad experience. When I fly I always book Delta One - especially when I fly long Distances.response / report this review -
27 July 2022
I think every person who considers flying in this rather nightmarish age of air travel should strongly consider the airline they are using and keep track of the different incidents of customer abuse and mistreatment. Perhaps in the modern age where many of our discomforts can be assessed as first worldly; it does not excuse the basic or broader ideals of customer service! I read an article about a red eye from Hawaii to LAX that had a family, two parents and a child of the age of 2. The child in a designated and proper travel apparatus. Buckled and situated ready to fly, and the attendants demanded the child sit in his mothers lap so another adult for this overbooked flight (very much Deltas seemingly invariable and embarrassing mistake) could be remedied by its client rather than Delta themself. When the parents who paid for the seat for their child who expressed their concerns with the child’s safety not being buckled in or needing to sleep, refuses to yield the seat they paid for they were removed. Of course other passengers seemingly join in in harassing the family and echoing the very plainly false and unprofessional confrontations of airplane staff saying that by law they must yield the seat, or be removed. This is unequivocally untrue!!! The FAA and Deltas website all the same clearly states that they recommend a seat be purchased for comfort and safety! Inexcusable and I wonder what airline will step up to the plate and provide the sort of whole and dignified customer service experience many hard working consumers long for. It’s not that hard! Embarrassing act on behalf of Delta once again, and it’s poorly trained staff and utterly non existent QC…
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19 July 2022
The comfy seats are very comfy :) I recommend Delta over other American Airlines. You might ask for the reasons but there are many! First of all their customer service is much better and they listen and act promptly. Second, their refund policy is quite inclusive and they understand that people go through circumstances where they have to cancel or modify their plans. A loyal customer all the way
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23 June 2022
One hour plus phone hold, Delta website has no box to enter e-credit when booking, while on phone hold the flight price increased even though I had it up on the website as a reserved seat (the site timed me out while on hold for an hour). Delta's offer was then to hold another hour for a supervisor, that they said was unlikely to be able to assist.
In short, incompetence trickles down from the executive suite, arrogance, poor systems, inability to staff properly. I've just voted with my dollars and booked my flight for less on American Airlines who did not create difficulties for their customer. Delta has been "cancelled" :)response / report this review -
31 May 2022
Delta is one of the few Airlines that has really good customer service Awesome flight everytime.👍
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