I spoke with Charles (Hinckley office) requesting an estimate for refinishing of my deck. He came out, measured and provided an estimate. I phoned and we discussed alternatives for removing the old finish; he verbally agreed to sand rather than chemical strip, stating a cost per square foot. I called him repeatedly requesting a new final contract. Finally, after a month of back and forth messages, he told me he had been delayed due to family matters. I waited for further contact from him, but he never returned another call.
I wound up doing the job myself, two hours at a time, over a month. I saved myself about $6000 based on his verbal estimate. Don't waste your time seeking estimates if you want the finish sanded bare and sealed. I get the impression that sanding is just too much work for the average contractor.
Great people works there honest