Dallas Plumbing Company

Location :

11055 Plano Rd, Dallas, TX 75238, USA
Added by Jopie, at 12 August 2022

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• Anonymous

  07 February 2023

  Have always been very happy with this company until recently. First they came out to look at the hot water bib in my washer and snake a shower. The bib was fine and he spent 15 minutes on the drain. Charged over $200.
  Paid to have heater checked out. “Everything is fine” A few weeks later heater would not come on. They came out turned it on and it worked. $110. Two days later heater stopped working. Several calls and promises to come out, still nobody has shown up.
  VERY DISAPPOINTED!

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• Anonymous

  23 November 2022

  I have used this company a few times as I have had quite a few A/C and HVAC issues. Now I'm starting to think that these guys were the issue. However, I scheduled an appointment with Dallas Plumbing on 11/16 and a technician came out. He said that the DATS sensor in my HVAC was bad and needed to be replaced. He told me that the cost of replacement would be $383.00, which I paid. My appointment for replacement was to be 11/17 "first thing in the morning." No one came.
  
  I called in the afternoon, figuring they got busy. Their answering service said that someone would call me back--they didn't. I called again and again over the next few days while my wife suffered the frigid temperature in my house. Every time, the answering service would tell me that they made a note and that a supervisor would call me back promptly--they didn't. One answering service agent said she'd call me back personally--she didn't. Although they acknowledged that there was supposed to be an appointment on 11/17, no one could provide any answers as to why no one showed up or provide any idea of when (if ever) they would come. Even to get a refund for the sensor I've never seen and will never receive, the call service could only tell me that a supervisor will call me shortly. I'm not holding my breath. In short DO NOT USE THIS COMPANY.

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• Anonymous

  20 November 2022

  This company successfully resolved my issue. I appreciate the response! The tech that came to my house was very good and took care of my plumbing issue with parts on his truck. Thank you

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• Anonymous

  07 October 2022

  This company advertised in Best Pick Reports, so I called them. First time, on a Saturday, the person answering the phone promised I would get a call back during the week. Didn't happen. Second time, I reached "service" and was told next appt was over 10 days out. They charge $55 for service call and $48 every 15 minutes. If a helper is required, that's an addl $37 every 15 minutes. Didn't ask me about what I needed. It sounded like the person taking the calls was tired of answering the phone. Maybe they are wonderful plumbers, but I didn't get the feeling they need new customers. I hired another company.

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• Anonymous

  19 August 2022

  We had a leaking, running toilet and the downspout on our shower stopped working allowing us to only take baths. We called Dallas Plumbing to make a service appointment to have it repaired. They sent Austin Thomas out , he was friendly , arrived on-time and took care of all our plumbing issues quickly and at a very fair price. We are so appreciative and cannot wait to take a hot shower! Highly recommend Dallas Plumbing. We will definitely use again if needed.

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