Cruise America RV Rental & Sales

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• Anynomous

  10 December 2017

  They were busy when we arrived to pick up our rental. We had to wait about 20 minutes. This gave us time to look at the RVs for sale. The person helping us rent the RV was helpful and explained everything (first time RVing). Returning the RV was very easy. Highly recommend renting an RV and will do it again in the future.

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• Anynomous

  07 December 2017

  Just brought back my RV. Very friendly and helpful. Would recommend it. Rented my RV in Seattle and also there no problems! Was very happy with my RV, it was clean and everything was running the entire trip. Thanks to Cruise America

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• Anynomous

  07 November 2017

  My family and I have rented from Cruise America twice now, and have been absolutely thrilled with the experience both times! We have rented from both the Mesa, AZ center, and through the Salt Lake City, UT center with stellar experiences with each. Both RVs were clean, and ready to go as scheduled, and everything worked like it should. We hit 6 National Parks in 4 days this past October, and had a blast the whole time.
  
  Thanks to this experience, we are saving up for one of our own.
  
  I have found the customer service - both in person, and over the phone - to be happy, courteous, and willing to answer questions, even when it was apparent that they had a lot of other customers that day.
  
  A special thanks to Issac Boyd-Snee, and Crystal Nicholls who go above and beyond to take care of their customers.

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• Anynomous

  29 September 2017

  DO NOT RENT FROM CRUISE AMERICA. We had an accident with our RV. Cruise America had us backtrack 3 hours to pick up an RV. Cruise America offered no assistance to meet us half way/help in the emergency. In fact we were stranded with the wrecked RV for 6 hours in a parking lot until they were able to locate a similar model. They guaranteed us the second RV would be clean and ready for pickup first thing in the morning. We arrived and that was not so~ tanks (yes that tank) full and smelly. RV was loaded with sand, cushions on seats/benches torn and ripped. Floor was dirty, windshield was dirty, nothing had been cleaned or even gone over. Cruise America does not take care of their fleet, as a full week after our accident, a Cruise America rep called me to find out about the RV. The company still had not retrieved the RV from the lot we were instucted to leave it in and their was a Cruise America lot 20 minutes away. We will never use or recommend Cruise America and regret using them.

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• Anynomous

  13 September 2017

  First time RV renter. Got a great deal on a 25' for 4 nights. RV had 17K miles and drove/rode well. No problems, mechanical or otherwise. Customer service was very nice too at the Mesa, AZ location. Big difference from tent camping. A must try, at least once. We slept 4 adults semi-comfortably dry camping. 2 adults would have been perfect! All in all, was great to have, especially when rain showers came. Easy to stow things quickly! Having restroom facilities and kitchen with a decent size ref/freezer, stove & microwave worked out well. Thanks Cruise America. I was nervous at first, but everything turned out just fine and everyone had a good time.

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• Anynomous

  29 August 2017

  3rd time renting an RV from them. It's hit or miss if you get a new or you old unit, each with minor issues here and there (expected, it's an RV). The employees have been nice, they pay for any maintenance you have on the trip, and include all insurances.

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• Anynomous

  20 July 2017

  This is seriously a really bad company and I wouldn't use them if my life depended on it. Use somewhere else or nothing at all. They're not worth the risk. And management, particular Jolene is unhelpful, cold, and heartless.

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• Anynomous

  15 July 2017

  DO NOT RENT FROM CRUISE AMERICA!!!!!! Poor Product and even Worse Support!!! It took 21 HOURS to get a tow truck after breakdown.
  First I’ll address the Product. We arrived to pick up our large rental at 1:00pm yesterday July 13, 2017 in Houston, TX. We did our walk around and there were large scrapes down the side of the vehicle, and internally there was still trash from prior renters. When we started up the vehicle the check engine light was on, so the manager came and plugged in the unit for diagnostics and told us it was a loose gas cap, and the light was cleared, so we took the RV to our home to pack. We left Houston just before 4:00pm on July 13, 2017. At 5:50pm, we decided to stop at a gas station to fill up before passing through San Antonio. As we exited I-10 the RV completely DIED. We were able to start/stall our way to a gas station to call Cruise America Support around 6:00pm. The operator explained she was having trouble contacting a wrecker service so she would leave a note for her replacement in the morning to work on finding one. Keep in mind, it is now 6:15pm and we are on I-10 in Texas with tow trucks going in and out of the gas station as she’s telling me this. I questioned what time I could expect to heard from the next agent and was told 9am!!!!! Yes, 13 hours later I would get a call back to let me know they would start looking for my tow truck. Let me remind you I have a large RV broken down in South Texas with a 5 year old and 7 year old and a generator that keeps quitting and internal temps rising due to a poor generator/ac but it was perfectly acceptable to wait 13 hours to schedule a tow truck. Since we had no alternatives, we basically set up camp in a gas station parking lot and slept through the night. In the morning, there was no call. I had to call in to remind them to call a tow and then would contact them every hour to get an update. Each time I called they would tell me they were really busy and would call me back once they had a chance to review our options, but no return call would happen. In fact, other than the initial call back right after the breakdown, I did not get any return calls for almost 18 hours into the process. Around noon I received a call from the first truck that was dispatched because he decided Cruise wasn’t going to pay them enough to sit through the traffic to Tow me so he left after already being in route. Again, I had to contact Cruise to let them know their dispatched tow driver cancelled and they would need to find another. 21 hours after we broke down, a tow truck finally arrived and proceeded to tell me he was contacted by the other tow driver and after hearing our story came as quick as he could. He literally arrived within 25 minutes of us getting our automated call saying a tow was dispatched. He was the only good service experience we had in this entire event.
  In addition to taking nearly a full day to get us a tow, Cruise would not arrange for my family to be transported so I had to call and arrange transportation for my wife and children so I could ride with the RV to sign all the forms when dropped at mechanic shop. Since Cruise America would not provide another RV and the maintenance shop wasn’t going to look at it that day, we decided to rent a 15 passenger van (again arranged on our own) and emptied all the contents of our RV and drove back home. Cruise recommended we terminate our contract since we were leaving the RV and that would cancel our liability, otherwise I would have been required to stay with the RV at the shop until looked at. Now I am working to get some money back.
  CRUISE AMERICA RUINED OUR FAMILY VACATION. STAY AWAY!!!!

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• Anynomous

  07 May 2017

  For an RV rental it was good. The people there super nice. However you do have to work a little harder on when you can pick up and drop off RV, I had a 4 pm pick up...I needed to be on road before 12 so I had to call a couple times to get it moved to 930.
  Easy pick and drop off process. Some advice: don't take out on any dirt roads unless you want to clean the whole inside of RV, cabinets and all.

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• Anynomous

  15 November 2016

  I was pleasantly surprised at the whole experience. The equipment was there waiting for us. It was clean, quick, & the staff was outstanding. Checking out & in was a breeze. I am definitely renting from Cruise America again.

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• Anynomous

  07 October 2016

  This company does not care about you as a customer. Their touted "24 hour travel assistance" is a joke and if you actually need anything, you best be ready to pay for it and just hash it out with the manager when you return.

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• Anynomous

  13 September 2016

  Returned our RV after our trip, friendly staff and easy process. Even had a cab driver there to take me home, didn't have to wait for Uber, plus same price.

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• Anynomous

  12 June 2016

  This was our first time renting an RV. From the check out, throughout our entire 16 day vacation, and through the return process, everything was smooth, uncomplicated and without problems. Our 25 ft RV ran well and we never had any major problems. We highly recommend Cruise America and are planning our next getaway with this company. Top notch!!!

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• Anynomous

  01 April 2016

  We've rented RVs three times through Cruise America, picking up in LA, Mesa, and San Francisco. All in all, they've been very positive experiences. Have we had to wait a little to pick up or drop off a unit? Sure. Were the people friendly and helpful? Every one of them. Did the RVs we rented perform like a sports car when cornering, stopping, or climbing mountains? Of course not.
  
  I've read some of the neutral-negative reviews. I'm sure there are people who have had bad experiences. There are a ton of moving parts with these tenements on wheels and things can go wrong. I can't speak to how Cruise America handles those situations as, fortunately, that hasn't happened to us. I think part of enjoying an RV rental is going into it with the proper expectation of what it'll be like to drive, park, camp, and live in one of these beasts. If you take everything at a slightly slower pace and can go with the flow, chances are you'll have a great time.
  
  Each RV rental has helped us to build some outstanding family memories and explore some parts of the country that were previously uncharted for us. Sure, you can rent nicer RVs - but you'll pay for it. Cruise America has consistently provided reliable RVs for us at a very reasonable price.
  
  We returned our most recent rental just last week and we're already looking forward to renting from them again - hopefully when we get permits to climb Half Dome!

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