Knowledgeable and helpful staff, they really know their stuff, their selection is excellent and prices not out of line. I've received a pretty good pile of gold and diamond pieces (my personal favorite jewelry combo), including a gorgeous Movado watch, as Christmas/birthday/anniversary gifts from my husband over the last 15 years, always from Crown, with not a flaw to be found, and they've happily untangled chains, cleaned all of my pieces, resized rings, and replaced watch batteries as often as I've needed without charge.
Great customer service and they take Xtra good care of your jewelry if repairs are needed