Name: Comfort Experts, LLC
Address: 108 Memory Plz, Whiteville, NC 28472, USA, US
Telephone: +1 910-640-7117

Comfort Experts, LLC is a general contractor, located at 108 Memory Plz, Whiteville, NC 28472, USA. They can be contacted via phone at +1 910-640-7117, visit their website www.comfortexpertsheatingandair.com for more detailed information.

Location :

108 Memory Plz, Whiteville, NC 28472, USA

Contacts :

Added by Jopie, at 09 December 2016

Monday 8:00 AM – 5:00 PM
Tuesday 8:00 AM – 5:00 PM
Wednesday 8:00 AM – 5:00 PM
Thursday 8:00 AM – 5:00 PM
Friday 8:00 AM – 5:00 PM
Saturday Closed
Sunday Closed

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Talia Benton

18 July 2021

Had my AC worked on in April. The person that worked on it said we were good to go. Here it is July and I have to pay for another company to come and fix my AC problem because they said "patch work" was done.
Nathaniel Jenkins

01 July 2021

My issue is the poor communication. They never call me back, they say they will but don't and I call once a week to check on an issue I've had since February. I don't blame them for American Home Shield being terrible but Comfort Experts could at least call me back or email me to give me an update. At this point I would pay for it myself but they just won't call back or even give me a part number.
Robert Najjar

25 June 2021

Chris and his team are phenomenal. Great customer service and very responsive. I had an issue with my AC and they responded immediately. I highly recommend!
Nick Hirth

23 June 2021

Had to use my home warranty to fix my AC and was provided this company for the service call. Both gentlemen were great and had my AC up and working in 15 minutes after they figured out the issue. I would definitely use them again.
K. Holody

15 June 2021

Jeremy is great! He is very kind and patient, while also respectful. I am happy to use and recommend Comfort Experts. I've always had great experiences with the technicians.
Ineke Verschuur

07 December 2017

Came for service call, said they needed to contact our warranty company, never got back to us, never fixed out heater. Tried calling, kept getting voice mail, and nobody ever returned my calls. It's now 3 weeks later and crickets from them, my home warranty company can't even get a hold of them.. Yay, snows forecasted and our heater is still not fixed! Thanks for taking our money and not fixing the problem.
Wendy McInteer

18 November 2017

Knowledgeable, friendly and customer oriented. Chris took the time to explain repairs and how the repair worked in the system. Price is probably status quo for the industry but really, who likes having to pay for repairs? You have to pay someone and I’ll pay a company that is respectful and does quality work, which this company did. Do need to work on time in between having part in hand and appointment time for repair because when you’re cold 3-4 Days feels like an eternity! Overall great experience. Thank you!
Nicole Hughes

04 November 2017

I find it interesting that you will respond to Google reviews sooner than messages left on your full voice mailbox. We have been waiting for service on our Hvac. Bud was great, he initially came out a week ago and needed another part. We haven't heard from you since. I've been in contact with my insurance company every day, relentlessly. You have not been submitting the required work orders or paperwork necessary. You have very poor customer servicebeyond the insurance issues. I wish we could use a different company but our hands are tied with our insurance.
Jessica Clark

17 October 2017

Had a great tech come out and show us what the problem was with our unit. Had the parts he needed to do the job and handled it efficiently. Only gave 4 stars because of the difficulty scheduling the appt. Wish we had been able to get an appt sooner. Took over a week for him to come out.
Kayla Swinton

27 September 2017

No complaints. Bud immediatley knew the problem and was able to take care of business. Comfort Experts were reliable and professional. I really appericated the quality hospitality.
Brittany Jackson Lockamy

15 August 2017

We appreciate the assistance and honesty of this company. Both Chris and Bud have been extremely helpful to us. We hope to use you all in the future and will refer you to our friends and family.Thank you!
Monica McLean

09 August 2017

Comfort Experts got the job done! They worked above and beyond to repair my unit, (my unit is so old) and I'm very satisfied. Thank you again. Monica McLean
Mario Bandy

28 July 2017

Company was sent out by my home warranty company. First lets start by saying they was on time not late. Told me the problem and corrected in about 35 minutes. Very professional group of guys would recommend and most definitely use again. Thanks Comfort Experts
Mark Linsangan

07 July 2017

Great people! Very professional and friendly!!! Went above and beyond for a emergency service did their absolute best with their super busy schedule! Thanks again! COMPLETELY SATISFIED!!!
Will Mullins

23 June 2017

THE BEST I EVER HAD..!!!!! friendly and knowledgeable guys. Will call them back definitely.!
Marsha Kerchner

23 June 2017

Friendly, timely, honest price, and service. They had problems with their landline, which made getting permit from Town a little difficult, but all got worked out with the secretaries help. I have used them in the past and will use them in the future and recommend them to friends!
Ranesia D

17 May 2017

-FAYETTEVILLE NC LOCATION-

Worst. Experience. Ever. It is now Tuesday. We called and scheduled through insurance for them to come last week Friday. The guy came over, and I told him a friend had already told me the issues, but I just wanted to make sure that was all it was. He takes about an hour a half, and tells me the issue is what I literally just told him. I paid the service fee, and he said he'd be back "but not on the weekend". Ok, so I wait almost all Monday passes without a call. So I call, my husband calls from overseas, my insurance company calls, no response. Just received a call that they'll fix the issue ON FRIDAY. A FULL WEEK LATER. I ask the woman on the phone why, and she says they needed the part, which is laughable, because the friend I called was going to swing by a get the same part, in town that Thursdayalmost a week ago. Trying to go through insurance, and getting saddled with these clowns has been the WORST. I have two kids, and we're lucky we borrowed 2 window units from a friend. STAY FAR AWAY. If you have home warranty/insurance, call and put them on a do not send list or similar.
M Holmes

17 December 2016

This company is terrible. They are hard to reach and don't finish what they begin. It took them nearly a month to fix my AC/heat pump, and at the end, I had to hire someone else. It was an all around disaster and I have NEVER experienced such poor customer service and lazy techs.

I literally called them 30 times over the course of an hour. I thought they may be blocking my number, but when I called from another phone I still had the same problem. A tech missed his appointed time twice, and once arriving at my house just drove away without exiting his vechicle because it was nearing 5pm. Very unprofessional.
Stan Davis

16 December 2016

Absolutely the worst experience I have ever had by far!! After 3 weeks of being lied to, tech no shows, lies to the warranty company, made up stories about parts and repairs, misdiagnosis, complete and total lack of answering the phones, being told they would call me back and never doing so, never returning my calls or emails, they still haven't fixed my issue!! I even had a tech go so far as pull to the end of my street sit there for 5 minutes and then just leave without talking to me or anything!! No way I would ever use this company!!!! Jenine that answers the phone when the phones are answered is completely clueless and contradicts her lies constantly with let me talk to the office manager, then you ask to talk to the manager and she tells you shes not there after she just said she was! Then when Felicia, the "manager" gets involved she gives nothing but excuses and empty promises!! Horrible experience!!!! Got a new company and spoke to several other companies after this and they have all heard of this place for the same stories and have had to go behind them many times to finish their work!! STAY AWAY!!! STAY AWAY!!