Coleman American Moving Services, Inc.

Location :

• Anynomous

  07 September 2023

  WORST MOVE EVER. If I could give negative stars, I would. Bottom line--choose this moving company if you want all of your stuff thrown into a box, broken, and also lost. They also attempted to deliver a few items to me that weren't actually mine.
  
  On top of that, when I had a complaint at the destination, I was told a general manager would call me the next day to 'help.' That never happened either.
  
  I had so many broken (shattered, not just a dent here and there) that I require a whole other page to list everything damaged. They put tape directly on the furniture finish when wrapping it up. They didn't use packing material to wrap delicate glass items. Papers were randomly thrown in a box with clothes and shoes and glass. This was all destroyed. On top of that, over 10 boxes were badly crushed at delivery. Wood items looked like they were dropped on the ground multiple times. There was absolutely no respect or care given to my belongings. Lastly, 5 boxes are now missing including all of my clothing.
  
  Not only was the service horrible but this moving company has done nothing to attempt to fix the problem. Do not hire this moving company unless you want everything damaged and you also don't want to be reimbursed for any of it.

• Anynomous

  26 January 2024

  Please, please, please read ALL the Nashville reviews before contracting with Coleman/Allied. Everything previous reviewers have written is TRUE and happened to us in our cross country move from Tennessee to Wisconsin. Here is a brief summary:
  1. Smooth talking salesman presents rosy moving picture..ok, sounds good..acceptable quote..let's do this, where do I sign.
  2. Scheduled packers arrive 9:40 am with semi trailer, packed and loaded about 1/3 of our household goods, left at 5:00pm.
  3. No one from company came the next day. Told they had other people to take care of and that I had not packed all I said I would.
  4. Came next day in much smaller truck (our goods unloaded/loaded)about 11:00am.
  5. Finished loading our goods, as new owners were moving in. Horrible, chaotic
  experience.
  6. Movers arrived at new house 5 days later, at 9:30am. Finished unloading at 9:30pm. Had to have family members assist or it would have been an additional 4 hours.
  10. Broken antiques including German wall clock, bookcase and crystal creamer.
  11. Finally, there are LOST items. A 6' ladder and 2 beveled glass shelves to hutch. What else is missing?
  
  No response from this company.

• Anynomous

  18 January 2024

  Absolutely horrible go to there warehouse to pick up a shipment have been here for over an hour waiting while the person that is suppose to be in the office is outside loading a truck only to stand around and talk for 25 minutes after he loads the truck then we go inside and wait for another 20 to 25 minutes only to be told we will get to you when we can and there have been people in and out of the office constantly.... absolutely ridiculous oh and this has all gone on after they already cancelled on us yesterday 5 minutes before we were leaving

• Anynomous

  28 December 2023

  Moved from Middle TN to Southwest Florida and couldn't have done it without the great service provided by Lanai with Coleman. Additionally the driver kept in contact with me the entire time so I knew when to expect him. Highly recommend.

• Anynomous

  02 November 2023

  If you need extra stress and headaches during your move, by all means call Coleman. The only reason I rated two stars is because the packing and loading crew (a subcontractor) were very nice and accommodating, even though they did break a few things. The Coleman sales and corporate people, I would give ONE star. The overall process I rate as a 2/5.
  1) When David Voyles came to our home, he assured me they could pack us one day, load the next and deliver on the third day. He also told me several other things that weren't true....he is a SALESman, very likable, but provides NO customer service.
  2) We were told three packers would be there on the first day and stay until things were packed. Two packers showed up around 8:30 and left at 12:30 for a doctor's appointment. Everything was finally packed on the third day.
  3) When I asked about additional insurance, we were told we couldn't get the insurance because some items were already loaded on the truck. The contract states that insurance can be selected at the time the customer signs the bill of lading, which isn't even available until everything is inventoried and loaded into the truck. It took several calls to corporate to get that straightened out....added stress for no reason.
  4) On the way to the new house, the truck got stuck because the driver didn't follow my directions. That required a wrecker...more delays. Then the truck (a semi, which was not needed to start with) couldn't make the turn into our street. So they had to park in a restaurant parking lot, unload into a smaller truck, and shuttle to our house, which basically means they moved everything (and risked damage) twice.
  5) Broken items included a hand-painted margarita glass we received as a wedding gift, my office desk and a tile from our fire pit, which we cannot match. I know accidents happen, so the breakages weren't nearly as disappointing as the shoddy service we received from the Coleman office. That should tell you all you need to know.

• Anynomous

  15 March 2024

  Worst movers ever. Bad from the beginning. The "salesman" took down erroneous information during his visit - even though we called and confirmed - and showed up on moving day with too few trucks and too small of a crew. The "professional" moving crew must have been hired that morning from the nearest street corner. We've had furniture moved all over the country, multiple times, and even used the independent hired loading/unloading crews. We have never had this much damaged furniture until we used these amateurs. If you value your possessions, I recommend you use ANYONE but these hacks!