The nail technician was great and funny. They did not have any massage appointments available for 2 days and the rude and racist condescending red head spa manager almost made me lose my zen.
Terrible customer service, or really just a complete lack of customer service. Just went to the Woodinville store to get replacement pillows for our spa. I was directed to the parts window by the man in the showroom, and when no one appeared after 5 minutes I went back to the showroom and was told to 'hang tight.' The phone in the parts department rang several times but no one showed up. I left.
I have never worked for this company. But I can only imagine how awful it would be. I apply and I am invited for an interview I respond for a date and time. The manager responds and says he's canceling our interview he's not going to meet me????? I respond back and he flat out says " I can't spell and I need to go back to school and I need help from people" mind you I have a high school diploma as well as a college degree. HUGE!!! RED FLAG!!!! For a miserable career life at this company, if there keeping managers employed like that at a company who knows what kinda problems they have.So if your looking for employment from this company look the other way you have been warned. And the managers name was Jeremy
Would NEVER purchase a Clearwater Spa again! We've had numerous spas over the past 25 years, and this was our first Clearwater! Never again! The speakers are installed without using stainless steel screws so they are all rusted out! And, of course, Clearwater doesn't cover that! Shame on you, Clearwater! I'll go back to Arctic Spas next time!
Horrible service. Never will go back.
I have a Clearwater spa that I love. I had an appointment for service on this tub and they never showed. I called and rescheduled, giving them a 2nd chance. They called 15 minutes before the window time was up and they said they were running late. I cancelled the appointment. I would never recommend the service department in Woodinville. I even called the service department and left my phone number with no return call.
Purchase a new hot tub with every option and have had nothing but problems. They were out every month to fix something until the leak could not be fixed. Gave us a new hot tub and have had 4 repairs already on that already.
Daniel has been extremely helpful to help me getting started with our hot tub when I dropped by at their showroom. Thank you very much for that!
The service department is great. When I called in to get some information about a part for my spa The service tech asked some basic questions about my issue and provided me with an explanation of the problem and very clear instructions about how to repair it without any parts. I did as he suggested and, sure enough, it is fixed! Excellent customer service and technical expertise, a winning combination.