Absolutely ridiculous that you can’t get an actual person on the phone
Bank will not endorse their own checks. I was told I had to go to the branch where the issuer was located. Ummm driving 6 states over to endorse a check seems just a tad ridiculous. Worst customer service I've ever experienced at a bank.
Convenient atm locations, both inside and "drive-thru". Generally well staffed, low wait times.
Good customer service.
Left bank over lousy service the handful of times I had to go inside. Did business with Citibank since 1984, but no more. New bank is wonderful.
All the time I'm forced to deal with this bank is a drama!! To pay, they want force you to open account, when you are try just pay or make a simple deposit. Today other drama! I try to cash a check even with ID was not possible because they told the signature in the check was fake! FOR REAL!! I call the person in the check and the person told this story no make any sense they are costumers there more than 20 years!! I deposit the same check in my account and nothing was wrong. I don't know why they refuse to cash a check even if I have ID, but that is the level of incompetence there.
great bank and sarah is the best there!
Great place,close to everything.......would love to have more citi banks in rockland county!!!