I've had nothing but difficulty with this business. My very first trip to "my" storage unit (with a truck full of my belongings to be stored), I found that someone else had put a lock on that unit they assigned to me, so I couldn't get into mine. Of course, calling them is a lost cause because there's no one to help on weekends (or evenings). I've been locked out of my unit because they put a lock on mine and never bothered to take it off. The place is always trashy yet they just raised my monthly rate to "make improvements". I'm not holding my breath.
Safe to store valuables here